Journal ArticleDOI
The productivity paradox of information technology
TLDR
The increased interest in the «productivity paradox,» as it has become known, has engendered a significant amount of research, but thus far, this has only deepened the mystery.Abstract:
The retationship between information technology IT and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity, especially in the service sector, seems to have stagnated (Figure 2). Given the enormous promise of IT to usher in «the biggest technological revolution men have known» [29], disillusionment and even frustration with the technology is increasingly evident in statements like «No, computers do not boost productivity, at least not most of the time» [13]. The increased interest in the «productivity paradox,» as it has become known, has engendered a significant amount of research, but thus far, this has only deepened the mysteryread more
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A resource-based perspective on information technology capability and firm performance: an empirical investigation
TL;DR: The concept of IT as an organizational capability is developed and empirically examining the association between IT capability and firm performance indicates that firms with high IT capability tend to outperform a control sample of firms on a variety of profit and cost-based performance measures.
Journal ArticleDOI
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations
TL;DR: In this paper, the authors propose an extension to the structurational perspective on technology that develops a practice lens to examine how people, as they interact with a technology in their ongoing practices, enact structures which shape their emergent and situated use of that technology.
Journal ArticleDOI
Review: information technology and organizational performance: an integrative model of it business value
TL;DR: A model of IT business value is developed based on the resource-based view of the firm that integrates the various strands of research into a single framework and provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
Journal ArticleDOI
Beyond Computation: Information Technology, Organizational Transformation and Business Performance
Erik Brynjolfsson,Lorin M. Hitt +1 more
TL;DR: In this paper, the authors focus on the role of symbol processors in business performance and economic growth, arguing that most problems are not numerical problems and that the everyday activities of most managers, professionals, and information workers involve other types of computation.
Journal ArticleDOI
Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending
Erik Brynjolfsson,Lorin M. Hitt +1 more
TL;DR: In this article, the authors used new firm-level data on several components of IS spending for 1987-1991 and found that the gross marginal product MP for computer capital averaged 81% for the firms in their sample.
References
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Book
Does Information Technology Lead to Smaller Firms
TL;DR: In this paper, the authors examine the hypothesis that investments in information technology are at least partially responsible for the important organizational change, the shift of economic activity to smaller firms, and find broad evidence that investment in IT is significantly associated with subsequent decreases in the average size of firms.
Journal ArticleDOI
Evaluation of strategic investments in information technology
TL;DR: Alternative techniques for evaluating the business case for strategic systems have been developed and have worked well in practice.
Journal Article
Services under siege--the restructuring imperative.
TL;DR: The service sector is vulnerable as the race for market share intensifies and new players shift the terms of competition, and services must respond to the new competitive environment by balancing financial discipline with a comprehensive and immediate reexamination of strategy.
Posted Content
The Productivity Slowdown, Measurement Issues, and the Explosion of Computer Power
TL;DR: In this paper, the authors proposed a method to solve the problem of unstructured data in order to improve the quality of the data collected, but no abstract is available for this method.
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Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending
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