The Theoretical Study and Empirical Research Process of Service Innovation: A Literature Review
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In this paper, a systematic review of literature on research process of service innovation is conducted and three stages are discussed in the following, customer, new service development and new product development, theoretical and empirical.Abstract:
The industry of service has been progressing rapidly in recent years. In face of the financial crisis, innovation is becoming one of the most important factors along with the development of service innovation. It is important to fully consider characteristics both from theoretical and empirical perspective when identifying service innovation. This article conducts a systematic review of literature on research process of service innovation. In this paper, the research status on concept and typology of service innovation are demonstrated and classified in the second and third section, and three stages are discussed in the following, In addition, the development process is highlighted from four aspects: The customer, new service development and new product development, theoretical and empirical. At last, a recommended list of measures is provided for future theoretical study and empirical research.read more
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Business cycles: A methodological approach
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Performance Indicators for Quality, Innovation, and Competitiveness: A Survey on the Saudi Manufacturing Sector
TL;DR: In this paper, the authors examined the relationship between quality, innovation, competitiveness, and financial performance of Saudi companies using Structural Equation Modeling (SEM) to discover the mediating role played by competitiveness in the positive effects of quality and innovation on financial performance.
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Business Innovation and Service Innovation: Perspective on Product Design Engineering in Term of User Experience (UX)
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Business Innovation, Service Innovation, Industry 4.0 and Making Indonesia 4.0: Perspective on Industrial Engineering
TL;DR: In this paper, service innovation within ambidexterity approach that comprises two considerations of exploitation and exploration is discussed. And the theoretical approach is subsequently implemented through Industry 4.0 that covers trilogy of physical, digital, and biology.
References
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Sectoral patterns of technical change: Towards a taxonomy and a theory
TL;DR: In this article, the authors describe and explain sectoral patterns of technical change as revealed by data on about 2000 significant innovations in Britain since 1945, which can be explained by sources of technology, requirements of users, and possibilities for appropriation.
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Customer Satisfaction: A Meta-Analysis of the Empirical Evidence:
TL;DR: This article conducted a meta-analysis of the reported findings on customer satisfaction and found that equity and disconfirmation are most strongly related to customer satisfaction on average, and that measurement and method factors that characterize the research often moderate relationship strength between satisfaction and its antecedents and outcomes.
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Intermediation and the role of intermediaries in innovation
TL;DR: In this paper, the issue of intermediation and the role of intermediaries in the innovation process is investigated and a typology and framework of the different roles and functions of the intermediation process within innovation is developed.
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Who co-operates for innovation, and why: An empirical analysis
TL;DR: In this article, the authors examined the response to the UK's version of the second European community innovation survey (CIS-2) to investigate the patterns of co-operation between innovating firms and external partners.
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Towards a theory of innovation in services
TL;DR: In this article, the authors set out some foundations for a theory of innovation in service industries, and indicated the role that such innovation may play in the generation of growth cycles, and proposed a reverse product cycle to describe the innovation process which takes place in user industries such as services.
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