Journal ArticleDOI
Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor
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TLDR
This article examined Toronto visitors' perceptions of products and services in terms of importance and satisfaction by visitor origin and applied the results to the importance-satisfaction model to identify strengths in service.Abstract:
The purposes of this study were to examine Toronto visitors’ perceptions of products and services in terms of importance and satisfaction by visitor origin and to apply the results to the importance-satisfaction model to identify strengths in service. The sample consisted of 359 visitors to Toronto in either August or November 1998. The results suggest that, in general, the overall visitors’ image of Toronto is similar. Closer analysis of the visitors’ country of origin, however, shows that there are some important differences in the attributes seen as important as well as in levels of satisfaction.read more
Citations
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Journal ArticleDOI
Tourists' characteristics and the perceived image of tourist destinations: a quantitative analysis - a case study of Lanzarote, Spain
Asunción Beerli,Josefa D. Martín +1 more
TL;DR: In this paper, the influence of tourists' internal characteristics or personal factors on the different components of perceived image have been analyzed by means of empirical research applied to a representative sample of tourists visiting the island of Lanzarote (Canary Islands, Spain).
Journal ArticleDOI
Tourism destination competitiveness: a quantitative approach
Michael J. Enright,James Newton +1 more
TL;DR: In this paper, the competitiveness of both the destination's attractions and its tourism industry were used to construct an instrument that was used to survey tourism practitioners in Hong Kong and respondents were asked to rate the factors for both importance and relative competitiveness, in a method consistent with importance performance analysis.
Journal ArticleDOI
Destination Image and Its Functional Relationships
TL;DR: A comprehensive conceptualization of destination image comprising its intricate relationships with several other factors on the supply and demand sides of the market has yet to emerge as discussed by the authors, and it was concluded that there are still many facets of this complex construct yet to be investigated empirically.
Journal ArticleDOI
Tourist satisfaction a cognitive-affective model
TL;DR: In this article, a model explaining the interrelationships between psychological variables of the tourist is developed and the results show that preconceived image of the destination influences expectations and tourist loyalty, and there is support for the impact of expectations and emotions on satisfaction, which has a significant influence on behavioral intentions.
Journal ArticleDOI
Exploring the cognitive-affective nature of destination image and the role of psychological factors in its formation
TL;DR: In this article, the authors enrich the body of knowledge on destination image by examining in depth the multi-dimensional nature of this concept, as well as analysing the relationship between psychological factors and perceived image of a tourist destination.
References
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Book ChapterDOI
The Core Competence of the Corporation
C. K. Prahalad,Gary Hamel +1 more
TL;DR: The most powerful way to prevail in global competition is still invisible to many companies as discussed by the authors, which is why the concept of the corporation itself has not yet been recognized as a powerful competitive advantage.
Journal ArticleDOI
Motivations for pleasure vacation
TL;DR: Crompton et al. as discussed by the authors identified nine socio-psychological motives of pleasure vacationers, namely escape from a perceived mundane environment, exploration and evaluation of self, relaxation, prestige, regression, enhancement of kinship relationships, and facilitation of social interaction.
Journal ArticleDOI
An Assessment of the Image of Mexico as a Vacation Destination and the Influence of Geographical Location Upon That Image
TL;DR: In this article, a sample of 617 student respondents was drawn from 12 universities, in different parts of the United States, and semantic differential instruments were used to measure respondents' descriptive and importance dimensions of the image of Mexico.
Book
Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations
TL;DR: Kotler as mentioned in this paper argues that thousands of "places" - cities, states, and nations - are in crisis, and can no longer rely on national industrial policies such as federal matching funds, as a promise of jobs and protection.