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Understanding behaviour in problem structuring methods interventions with activity theory

TLDR
This article argues that OR interventions, particularly problem structuring methods (PSM), are complex events that cannot be understood by conventional methods alone, and introduces an alternative approach where the units of analysis are the activity systems constituted by and constitutive of PSM interventions.
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This article is published in European Journal of Operational Research.The article was published on 2016-03-16 and is currently open access. It has received 64 citations till now. The article focuses on the topics: Activity theory.

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Citations
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The knowledge-creating company : how Japanese companies create the dynamics of innovation

TL;DR: In this article, Nonaka and Takeuchi argue that Japanese firms are successful precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies, and they reveal how Japanese companies translate tacit to explicit knowledge.
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Behavioural operational research: Returning to the roots of the OR profession

TL;DR: The role and impact of behaviour in OR practice regained centrality in academic and practitioners circles alike after the wave of recent activity triggered by Hamalainen et al.
Journal ArticleDOI

Emerging trends and new frontiers in community operational research

TL;DR: It is shown how the exploration of emerging trends and new frontiers in Community OR can provide a basis for the development of innovative research agendas that can broaden the scope and impact of the decision sciences.
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Activity theory-based analysis of BIM implementation in building O&M and first response

TL;DR: In this article, an analytical activity system model (ASM) using the activity theory to analyze the BIM use in building O&M in a systematic and dynamic way is presented.
References
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Situated Learning: Legitimate Peripheral Participation

TL;DR: This work has shown that legitimate peripheral participation in communities of practice is not confined to midwives, tailors, quartermasters, butchers, non-drinking alcoholics and the like.
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A Behavioral Model of Rational Choice

TL;DR: In this article, a model for the description of rational choice by organisms of limited computational ability is proposed, and the model is used to describe rational choice in organisms with limited computational abilities.
Book

The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation

TL;DR: The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation as mentioned in this paper The Knowledge creating company is a knowledge-creating company that creates the dynamism of the Japanese economy.
Journal ArticleDOI

Dilemmas in a general theory of planning

TL;DR: The search for scientific bases for confronting problems of social policy is bound to fail, becuase of the nature of these problems as discussed by the authors, whereas science has developed to deal with tame problems.
Journal ArticleDOI

Social cognitive theory: An agentic perspective

TL;DR: Social cognitive theory distinguishes among three modes of agency: direct personal agency, proxy agency that relies on others to act on one's behest to secure desired outcomes, and collective agency exercised through socially coordinative and interdependent effort.
Related Papers (5)
Frequently Asked Questions (16)
Q1. What are the contributions in this paper?

This article argues that OR interventions, particularly problem structuring methods ( PSM ), are complex events that can not be understood by conventional methods alone. In this paper an alternative approach is introduced, where the units of analysis are the activity systems constituted by and constitutive of PSM interventions. The paper outlines the main theoretical and methodological concerns that need to be appreciated in studying PSM interventions. The paper then explores activity theory as an approach to study them. A case study describing the use of this approach is provided. 

By applying AT to study how workshop participants use mediating artefacts to grapple with the object of a ‘ zero carbon zone ’, it was possible to show how a co-constructed, shared activity system can be developed to accommodate contradictions between the subjects ’ activity objects. As such, insights that AT provides into behaviour in problem structuring interventions may help to challenge assumptions about intervention design and develop further insight into scaffolding processes for collaborative work with collective impact. Finally, in terms of limitations and future research, while the authors have developed a basis for activity-based theories of OR interventions, there are still a number of open issues they did not address or only partially addressed. A full analysis of their case is likely to provide more insights and more guidelines to researchers for conducting such studies. 

Collaborative learning thus creates interdependencies and complex relationships, which facilitate the development of communication and interaction. 

The project partners in Bristol comprise the local university, an engineering consultancy, a third sector organisation with expertise in energy modelling, and the local council. 

Cities are perceived to be ideal test beds due to their limited scale, their diversity and hence opportunities for learning about the complexity of socio-cultural practice change that accompanies technology transitions. 

They comprise language, mnemonic techniques, schemes, maps, drawings, signs, and other mental artefacts (John-Steiner and Mahn, 1996). 

He introduced the term “requisite models” to distinguish a form of representation from descriptive, normative, optimal or satisficing modelling. 

however, there has been some attention on studying the effectiveness of OR interventions from social-constructivist and socio-material process perspectives (Franco, 2013; Keys, 1995; White, 2009, 2006), leading to important agendas regarding theory, behaviour and outcomes pertaining to (particularly soft) OR processes. 

AC CEPT EDM ANUS CRIP T22The design of the workshops was an attempt to surface issues about inclusivity of engagement in the debate about proposed actions. 

One of the best ways to continue this research stream is to conduct empirically based studies to develop such mid-range theories (Yearworth and White, 2014). 

Researchers can use such knowledge to compare interventions of similar modes in different organizations in a more systemic way and to build better mid-range theories by studying how collective action emerges in heterogeneous activity system networks through a re-construction of the structurating cultural-historical influences in the forms of rules, division of labour and community that influence how agency develops. 

Power over, which was held by the project partners, shaped the design of the agenda, choice of the script (PSM), distribution of the documents (spatial planning framework) and the design of the list of invited stakeholders. 

Their approach for the study aligns with suggestions for developing schemes and theories for intervention research by focusing on what participants in interventions do with each other, and with what tools, and for what purposes, and also with what matters to the participants, and how participants perform doing and saying things with what effects (Sandberg and Tsoukas, 2011). 

A central finding concerns activity objects and power, where previous studies could not adequately address the issues of power and contradiction (see Nicolini et al., 2012). 

Phillips’s (1984) argument for requisite models (and to focus on collective behaviour) was to counter the then in vogue research on judgement and decision making drawing on the classic work of behavioural economics (Hogarth, 1981, Simon, 1955 Kahneman and Tversky, 1984). 

The first stage involved reviewing the empirical material and producing basic summaries of what was happening while the workshops were taking place.