Journal ArticleDOI
User satisfaction from commercial web sites: The effect of design and use
TLDR
The empirically investigated the effect of user-based design and Web site usability on user satisfaction across four types of commercial Web sites, finding that trading sites are the lowest rated and online shopping and customer self-service sites should serve as models for Web site developers.About:
This article is published in Information & Management.The article was published on 2006-03-01. It has received 314 citations till now. The article focuses on the topics: Web analytics & Usability.read more
Citations
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Journal ArticleDOI
Revisiting the factor structure of the system usability scale
James R. Lewis,Jeff Sauro +1 more
TL;DR: A comparison of the fit of three confirmatory factor analyses showed that a model in which the SUS's positive tone (odd-numbered) and negative-tone (even-numbered), were aligned with two factors had a better fit than a unidimensional model (all items on one factor) or the Usability/Learnability model as discussed by the authors.
Book ChapterDOI
The Factor Structure of the System Usability Scale
James R. Lewis,Jeff Sauro +1 more
TL;DR: It is recommended that user experience practitioners and researchers treat the SUS as a unidimensional measure of perceived usability, and no longer routinely compute Usability and Learnability subscales.
Journal ArticleDOI
Information Systems Success: The Quest for the Independent Variables
TL;DR: This research identifies 43 specific variables posited to influence the different dimensions of IS success, and organizes these success factors into five categories based on the Leavitt Diamond of Organizational Change: task characteristics, user characteristics, social characteristics, project characteristics, and organizational characteristics.
Journal ArticleDOI
Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean's model perspective
Kun Chang Lee,Namho Chung +1 more
TL;DR: The results show that system quality and information quality significantly influence customers' trust and satisfaction, and that interface design quality does not.
Journal ArticleDOI
Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis
Young A. Park,Ulrike Gretzel +1 more
TL;DR: In this paper, a unified framework of commonly used Web site success factors emerged from the analysis and included a total of nine factors: (1) information quality; (2) ease of use; (3) responsiveness; (4) security/privacy; (5) visual appearance; (6) trust; (7) interactivity; (8) personalization; and (9) fulfillment.
References
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Book
Using multivariate statistics
TL;DR: In this Section: 1. Multivariate Statistics: Why? and 2. A Guide to Statistical Techniques: Using the Book Research Questions and Associated Techniques.
Perceived Usefulness, Perceived Ease of Use, and User
TL;DR: Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage.
Journal ArticleDOI
Perceived usefulness, perceived ease of use, and user acceptance of information technology
TL;DR: In this article, the authors developed and validated new scales for two specific variables, perceived usefulness and perceived ease of use, which are hypothesized to be fundamental determinants of user acceptance.
Book
Usability Engineering
TL;DR: This guide to the methods of usability engineering provides cost-effective methods that will help developers improve their user interfaces immediately and shows you how to avoid the four most frequently listed reasons for delay in software projects.
Journal ArticleDOI
Information Systems Success: The Quest for the Dependent Variable
TL;DR: A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success, but the dependent variable in these studies-I/S success-has been an elusive one to define.