UX Curve: A method for evaluating long-term user experience
TLDR
The study suggests that the proposed UX Curve method can be used as a straightforward tool for understanding the reasons why user experience improves or worsens in long-term product use and how these reasons relate to customer loyalty.About:
This article is published in Interacting with Computers.The article was published on 2011-09-01 and is currently open access. It has received 352 citations till now. The article focuses on the topics: User experience evaluation & User experience design.read more
Citations
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Journal ArticleDOI
A framework for user experience, needs and affordances
TL;DR: A framework for describing product experience in terms of affordances is exposed and discussed by analysing exemplary products and the implications of the framework are presented.
Journal ArticleDOI
Exploiting user experience from online customer reviews for product design
TL;DR: How UX data underlying product design can be isolated and restored from customer online reviews is examined and a faceted conceptual model is proposed to elucidate the crucial factors of UX, which serves as an operational mechanism connecting to product design.
Proceedings ArticleDOI
Making sustainability sustainable: challenges in the design of eco-interaction technologies
TL;DR: Investigating users' experiences with the Nest Learning Thermostat reveals that the Nest impacted users' pattern of HVAC control, but only for a while, and caused new problems in unrealized energy savings.
Journal ArticleDOI
Smart tourism: State of the art and literature review for the last six years
TL;DR: The most commonly used approaches and basic concepts in the Smart Tourism sector are identified in detail along with the papers that focus on them and major Smart Tourism challenges are presented so as to lay the foundations for future researches in the field.
Journal ArticleDOI
Fostering User Acceptance and Trust in Fully Automated Vehicles: Evaluating the Potential of Augmented Reality
TL;DR: It is concluded that the application of augmented reality, in particular with the emergence of more powerful, lightweight, or integrated devices, is a good opportunity with high potential for automated driving.
References
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Journal ArticleDOI
User acceptance of hedonic information systems
TL;DR: The paper concludes that the hedonic nature of an information system is an important boundary condition to the validity of the technology acceptance model and perceived usefulness loses its dominant predictive value in favor of ease of use and enjoyment.
Journal ArticleDOI
A Survey Method for Characterizing Daily Life Experience: The Day Reconstruction Method
TL;DR: The DRM's utility is shown by documenting close correspondences between the DRM reports of 909 employed women and established results from experience sampling, and an analysis of the hedonic treadmill shows its potential for well-being research.
Journal ArticleDOI
User experience - a research agenda
Marc Hassenzahl,Noam Tractinsky +1 more
TL;DR: The present introduction to the special issue on 'Empirical studies of the user experience' attempts to give a provisional answer to the question of what is meant by 'the user experience', and provides a cursory sketch of UX and how the authors think UX research will look like in the future.
Journal Article
The one number you need to grow.
TL;DR: By substituting a single question for the complex black box of the customer satisfaction survey, companies can actually put consumer survey results to use and focus employees on the task of stimulating growth.
Journal ArticleDOI
When More Pain Is Preferred to Less: Adding a Better End
TL;DR: In this paper, subjects were exposed to two aversive experiences: in the short trial, they immersed one hand in water at 14 °C for 60 seconds, and in the long trial they im- mersed the other hand at 14 "C for 30 seconds, then kept the hand in the water 30 s longer as the temperature of the water was gradually raised to 15 °C, still pain- ful but distinctly less so for most sub-ects.