According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the professions. Once a set of organizations emerges as a field, a paradox arises: rational actors make their organizations increasingly similar as they try to change them. We describe three isomorphic processes-coercive, mimetic, and normative—leading to this outcome. We then specify hypotheses about the impact of resource centralization and dependency, goal ambiguity and technical uncertainty, and professionalization and structuration on isomorphic change. Finally, we suggest implications for theories of organizations and social change.

The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields (Chinese Translation)

Since the end of the 1990s, sustainability reporting has become an increasingly relevant topic in business and academia. However, literature is still limited in quantity and no major reviews of the latest developments have thus far been presented. This paper provides a review of 178 articles dating from 1999 to 2011 from journals related to business, management, and accounting. Our aim is to identify what determinants of sustainability reporting are examined in the literature and to identify (in)consistencies, gaps, and opportunities for future research. We specifically illuminate factors influencing the adoption, the extent, and the quality of reporting. Based on our findings we provide an otherwise often missing link to theory (especially legitimacy, stakeholder, signaling, and institutional theory). Finally, possible future research themes are discussed by illuminating gaps and underexposed themes in the area of regulation and governance as well as reporting quality and stakeholder perception.

https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID2330264_code1468472.pdf?abstractid=2290524&mirid=4

Determinants of Sustainability Reporting: A Review of Results, Trends, Theory, and Opportunities in an Expanding Field of Research

Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research

CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction

Corporate social responsibility reporting by the global hotel industry: commitment, initiatives and performance.

Purpose – The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance.Design/methodology/approach – The study investigates Canadian finalists (winners and certificates of merit) in the Total Quality category of the Canada Awards for Business Excellence. The data were collected either through in‐depth personal interviews or by mail/telephone using the questionnaire and then analyzed.Findings – The data analysis confirmed the hypothesized positive impact of TQM on all investigated dimensions of company performance, i.e. employee relations (improved employee participation and morale), operating procedures (improved products and services quality, process and productivity, and reduced errors/defects), customer satisfaction (reduced number of customer complaints), and financial results (increased profitability).Research limitations/implications – Small sample size limited the scope of statistical analysis. Also, the resul...

Impact of TQM on company's performance

This paper identifies initiatives related to corporate social responsibility (CSR) in the airline industry and evaluates the overall state of their adoption as reported by members of the three largest airline alliances. Of 41 airlines, only 14 had annual CSR reports publically available in January 2009. Reports were analyzed using a qualitative content analysis approach. Results showed a stronger focus on environmental issues than on the social or economic dimensions of CSR. Of the seven major environmental themes examined, emission reduction programs predominate. Other environmental issues receive much less attention, with no single other initiative implemented by all airlines. Four social and environmental themes were found, including employee wellbeing and engagement, diversity and social equity, community wellbeing and economic prosperity. The data analysis supported the arguments made in the literature that the airlines report CSR initiatives using differing or inconsistent measurements, making evalu...

The adoption of corporate social responsibility practices in the airline industry

This paper creates a conceptual model that helps explain the corporate social responsibility (CSR) reporting behaviour of cruise lines in the context of institutional theory. It presents findings from an analysis of 50 cruise lines' websites and sustainability reports and discusses the findings within this conceptual context. The study investigated cruise line reporting on commitments to specific CSR goals, the extent of reporting on initiatives contributing to those commitments and the extent of reporting on progress towards those goals. The analysis indicates limited use of formal international reporting guidelines, an almost complete absence of third-party assurance of reported information, and unclear presentation of information on websites, failing to specify time frames and the scope/source of information. Although most cruise lines reported on commitments, fewer reported on specific initiatives, and still fewer provided meaningful assessments of their impacts or performance. Environmental issues an...

Corporate social responsibility reporting in the cruise tourism industry: a performance evaluation using a new institutional theory based model

The development of new environmental policies and processes in response to a crisis : the case of the multiple barrier approach for safe drinking water

Danuta de Grosbois

Papers

Corporate social responsibility reporting by the global hotel industry: commitment, initiatives and performance.

Impact of TQM on company's performance

The adoption of corporate social responsibility practices in the airline industry

Corporate social responsibility reporting in the cruise tourism industry: a performance evaluation using a new institutional theory based model

The development of new environmental policies and processes in response to a crisis : the case of the multiple barrier approach for safe drinking water