자연주의적 탐구조사(Naturalistic Inquiry)

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered b...

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E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality

Newness and distinctiveness is claimed in the features of ornamentation as shown inside the broken line circle in the accompanying representation.

Display screen or portion thereof with graphical user interface

A method for associating related electronic messages in computer storage. A first transportable application is created and stored. User input requesting creation of a link from the first transportable application to another transportable application is received. User input that selects a second transportable application from among a plurality of previously created transportable applications is received. A link from the first transportable application to the second transportable application is created and stored. As a result, transportable application may be inter-related in complex message webs. The message webs may also be inter-related in message web rings. Links may be generated manually or automatically, based on context, workflow processes, or other known relationships among applications. Recipient lists and data may propagate among fields of linked transportable applications, directly or according to abstract business rules. Further, multiple-part electronic messages are disclosed. A graphical user interface of an electronic messaging system displays a message in the form of one or more header portions and one or more body portions. Each of the body portions has a selection region. While one body portion is visible at a given time, all the selection regions are continuously visible in the user interface to facilitate selection of any of the body portions at a particular time. Selecting a selection region of a non-displayed body portion causes a server to generate a refreshed user interface that includes the entirety of the selected body portion, and that hides the previously viewed body portion. As a result, a large amount of associated information may be combined in a single message in a way that is clearly organized and easily accessible.

Methods and apparatus providing electronic messages that are linked and aggregated

A collaborative computing method and system are described. Output data from and input data for an application program are shared among all of the computers connected in a network using the X protocol. The output from the application program is intercepted and then replicated on each of the computers' displays. Input data for the application program can be read from any of the computers participating in the session. The identifying data associated with the output and input is modified so that each computer can operate as if it were the only computer controlling the application. The session is controlled by displaying on each computer's display a control window which allows the users to invoke a shared application and to use tools such a pointer, marker, to manage a collaboration session. Each user has equal collaborative capabilities in a session. This collaborative method provides a symmetric sharing among all users. A scratch pad window may be created on each computer's display. User data entered in a scratch pad window is normally replicated automatically on each of the other computers' displays, but a private mode is an alternative. Data entered by each computer in the scratch pad may be displayed with visual characteristics such as color which are unique to the computer on which the data was first entered.

Collaborative computing system using pseudo server process to allow input from different server processes individually and sequence number map for maintaining received data sequence

New Product Development Performance and the Interaction of Cross‐Functional Integration and Knowledge Management

A commercial detection apparatus includes a frame grab thread which acquires frames from an input data stream to be analyzed by a cut detector thread and a filter thread. A commercial detection thread determines whether a commercial has occurred from data created by the cut detector thread and the filter thread stored in a memory. A factor used by the commercial detection thread is whether a black frame has occurred. The input data stream is divided into a plurality of regions and then a maximum and minimum value for a section of these regions is determined and compared to one another. If the maximum and minimum values are close enough, and the maximum value is below a threshold, then the frame is deemed to be black. The commercial detection thread also looks at the average cut frame distance, cut rate, changes in the average cut frame distance, the absence of a logo, a commercial signature detection, brand name detection, a series of black frames preceding a high cut rate, similar frames located within a specified period of time before a frame being analyzed and character detection. During playback, the detected commercials are either skipped or substituted with alternate content.

Apparatus and method for locating a commercial disposed within a video data stream

https://isiarticles.com/bundles/Article/pre/pdf/18696.pdf

Market Orientation and New Product Development in Global Industrial Firms

Purpose – Despite the proliferation of retail loyalty programs, little is known about differences in the behavior patterns of the consumers within them. There may be several unique segments within a loyalty program, and significant managerial implications may accrue from identification of these segments and analysis of differences among them. This paper aims to investigate the potential for deriving meaningful, managerially relevant customer segments within a retail loyalty‐type program.Design/methodology/approach – Data from the one‐year test of a retail loyalty card program by a major US retailer were used to derive patronage‐based segments and explore determinants of segment differences and strategy implications. A numerical taxonomy process was used to group 57,650 loyalty‐card program members into distinct segments. Cluster analysis was used to generate a range of potential market structures on a set of managerially relevant variables. The most appropriate market structure was selected using scree te...

David Berkowitz

Papers

Collaborative computing system using pseudo server process to allow input from different server processes individually and sequence number map for maintaining received data sequence

New Product Development Performance and the Interaction of Cross‐Functional Integration and Knowledge Management

Apparatus and method for locating a commercial disposed within a video data stream

Market Orientation and New Product Development in Global Industrial Firms

Deriving and exploring behavior segments within a retail loyalty card program