J
Jamie Carlson
Researcher at University of Newcastle
Publications - 74
Citations - 3198
Jamie Carlson is an academic researcher from University of Newcastle. The author has contributed to research in topics: Consumer behaviour & Customer engagement. The author has an hindex of 22, co-authored 67 publications receiving 2073 citations. Previous affiliations of Jamie Carlson include Northumbria University & HSBA Hamburg School of Business Administration.
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Setting the future of digital and social media marketing research: Perspectives and research propositions
Yogesh K. Dwivedi,Elvira Ismagilova,D. Laurie Hughes,Jamie Carlson,Raffaele Filieri,Jenna Jacobson,Varsha Jain,Heikki Karjaluoto,Hajer Kefi,Anjala S. Krishen,Vikram Kumar,Mohammad Mahmudur Rahman,Ramakrishnan Raman,Philipp A. Rauschnabel,Jennifer Rowley,Jari Salo,Gina A. Tran,Yichuan Wang +17 more
TL;DR: This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where it highlights the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.
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Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
TL;DR: In this article, the authors examined the role of gratifications consumers derive from brand pages together with customer-brand relationship characteristics influencing customer engagement with Facebook brand pages and found that co-creation value, social value, usage intensity and brand strength influence CE with brand pages.
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Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites
Jamie Carlson,Aron O'Cass +1 more
TL;DR: In this article, the authors developed a conceptual model to examine the relationships among e-service quality, consumer satisfaction, attitudes towards the web site and behavioural intentions in the context of content-driven web sites.
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Customer engagement behaviours in social media: capturing innovation opportunities
TL;DR: In this article, the authors investigated how specific online-service design characteristics in social media brand pages induce customer-perceived value perceptions, which in turn, stimulate feedback and collaboration intentions with customers.
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A model of disparities: risk factors associated with COVID-19 infection.
Yelena Rozenfeld,Jennifer Beam,Haley Maier,Whitney Haggerson,Karen Boudreau,Jamie Carlson,Rhonda Medows +6 more
TL;DR: The sisk of COVID-19 infection is higher among groups already affected by health disparities across age, race, ethnicity, language, income, and living conditions and among groups most vulnerable to infection.