Jeffrey A. Alexander

TL;DR: The first national data on the use of medical home processes such as chronic disease registries, nurse care managers, and systems to incorporate patient feedback are provided, among 1,344 small and medium-size physician practices.

TL;DR: Higher perceived quality of interpersonal exchange with physicians, greater fairness in the treatment process, and more out-of-office contact with physicians were associated with higher levels of patient activation.

TL;DR: The findings suggest the importance of understanding practice perceptions of the motivations for PCMH and the capability to undertake change, as well as practical guidelines for assessing and increasing readiness forPCMH implementation.

TL;DR: To assess the availability, credibility and applicability of existing public reports of hospital and physician quality, with comparisons across geographic areas, the status of public reporting depended greatly on where one lived and health plan membership.

TL;DR: It was found that practices' use of PCMH processes was not associated with patient experience after controlling for sample selection as well as practice and patient characteristics.