Mario Giraldo

TL;DR: In this article, the authors present a research agenda for the emerging area of transformative service research, which lies at the intersection of service research and consumer research and focuses on well-being outcomes related to service and services.

TL;DR: In this paper, the authors argue that both consumers and the organizations that serve them may benefit from research that examines how services can and do improve or reduce the welfare of individuals, communities, nations, and the global ecosystem.

TL;DR: In this article, the authors introduce a collection of articles that highlight the experiences, needs and challenges of vulnerable consumers within a variety of service contexts and expose an array of conditions that affect their experiences and journeys within service settings, including deafness, hearing impairments, older age, sexual orientation, immigration status and acculturation, participation in sexual exploitation, geographical remoteness, mental health challenges, obesity, natural disasters, language barriers and being the brunt of service provider discrimination.

TL;DR: In this paper, the authors investigated the impact of service consumption practices on the well-being of base of the pyramid consumers and found that informal service offerings are non-discriminatory, hassle-free, jargon-free and reputation-based.

TL;DR: In this paper, the authors explore the lived experience of street vendors as they enact street vending practice that emerges as transformative entrepreneurship and service where they live and work, revealing street vending is a creative, transformative entrepreneurial activity that improves individual and collective well-being.