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Richard M. Frankel
Researcher at Indiana University
Publications - 354
Citations - 27024
Richard M. Frankel is an academic researcher from Indiana University. The author has contributed to research in topics: Health care & Patient satisfaction. The author has an hindex of 74, co-authored 334 publications receiving 24885 citations. Previous affiliations of Richard M. Frankel include Wayne State University & Indiana University – Purdue University Indianapolis.
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The Doctor-Patient Relationship and Malpractice: Lessons From Plaintiff Depositions
TL;DR: In this sample of 45 plaintiffs' depositions selected randomly from 67 depositions made available from settled malpractice suits filed between 1985 and 1987 against a large metropolitan medical center, the decision to litigate was often associated with a perceived lack of caring and/or collaboration in the delivery of health care.
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A Model of Empathic Communication in the Medical Interview
TL;DR: Based on observations, the basic empathic skills seem to be recognizing when emotions may be present but not directly expressed, inviting exploration of these unexpressed feelings, and effectively acknowledging these feelings so the patient feels understood.
Journal Article
Discretionary Disclosure and External Financing
TL;DR: In this paper, a positive association between firms' tendency to access capital markets and to disclose earnings forecasts was found, suggesting that firms attempt to mitigate potential consequences of differential information through disclosure.
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Study design in qualitative research--2: Sampling and data collection strategies.
TL;DR: This paper describes two key steps in the qualitative research design process, discuss challenges that often emerge when pursuing these steps, and provides guidelines for addressing them: sampling and data collection and management.
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Assessing competence in communication and interpersonal skills: the Kalamazoo II report.
TL;DR: Three methods for assessment of communication and interpersonal skills are reviewed: checklists of observed behaviors during interactions with real or simulated patients; surveys of patients’ experience in clinical interactions; and examinations using oral, essay, or multiple-choice response questions.