S
Sijun Wang
Researcher at Loyola Marymount University
Publications - 31
Citations - 1757
Sijun Wang is an academic researcher from Loyola Marymount University. The author has contributed to research in topics: Service (business) & Customer advocacy. The author has an hindex of 17, co-authored 28 publications receiving 1531 citations. Previous affiliations of Sijun Wang include College of Business Administration & California State Polytechnic University, Pomona.
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Signaling the trustworthiness of small online retailers
TL;DR: In this article, the authors examined the signaling role of various cues in building initial trust and the behavioral consequences involved, and found that security disclosures and awards from neutral sources were found to enhance cue-based trust which, in turn, positively influenced two behavioral responses.
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Disclosure Antecedents in an Online Service Context: The Role of Sensitivity of Information
TL;DR: This article used prospect theory to examine willingness to disclose in an online service context, and found that greater sensitivity of information requested produces weaker effects of customization benefits but stronger effects of information control and online privacy concern.
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Culture influences on emotional responses to on-line store atmospheric cues
TL;DR: Chan et al. as mentioned in this paper assesses how behavioral and emotional responses to on-line store atmospherics vary across collectivist and individualist cultural value systems and examines the inter-relationships between customers' emotional responses.
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The role of cumulative online purchasing experience in service recovery management
TL;DR: In this article, the authors extended the traditional theoretical model of service failure and service recovery to the online shopping environment by investigating the moderating role of cumulative online purchasing experience and found that the perceived fairness of the remedy offered by the seller has a greater impact on post-recovery satisfaction.
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Stakeholder Collaboration: Implications for Stakeholder Theory and Practice
Grant T. Savage,Michele D. Bunn,Barbara Gray,Qian Xiao,Sijun Wang,Elizabeth J. Wilson,Eric S. Williams +6 more
TL;DR: Savage et al. as discussed by the authors described the advantages of interorganizational collaboration as desirable and even necessary for achieving competitive advance among business organizations among organizations from more than one economic sector.