Florida State University College of Business

TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.

TL;DR: In this paper, the impact of a supply management orientation (SMO) on the suppliers' operational performance and buyers' competitive priorities (cost, quality, delivery, flexibility) are tested using a confirmatory structural equation modeling approach.

TL;DR: In this paper, the authors used an integrative model of work-family conflict to compare state government employees who highly valued work and those who valued family (measured by centrality, priorities, and importance) and found a variety of differences with respect to the antecedents and consequences of experienced workfamily conflict.

TL;DR: In this paper, the intersection of consumer behavior and digital media by clearly defining consumer power and empowerment in Internet and social media contexts and by presenting a theoretical framework of four distinct consumer power sources: demand-, information-, network-, and crowd-based power.

TL;DR: In this paper, four service evaluation models are identified from the literature that are commonly offered to depict the relationships among the primary service evaluation constructs of sacrifice, service quality, service value, satisfaction, and behavioral intentions.