Showing papers in "Benchmarking: An International Journal in 2011"
TL;DR: In this article, an interpretive structural modeling (ISM) based approach has been utilized to understand the mutual influences among the barriers of total quality management (TQM), and 12 TQM barriers are identified through the literature review and expert opinion.
Abstract: Purpose – Previous research showed that there are some barriers which hinder the implementation of total quality management (TQM) in organizations. But no study has been undertaken to understand the interaction among these barriers and to develop a hierarchy of TQM barriers model. There is an urgent need to analyze the behavior of these barriers so that TQM may be successfully implemented. This paper therefore, aims to understand the mutual interaction of these barriers and identify the “driving barriers” (i.e. which influence the other barriers) and the “dependent barriers” (i.e. which are influenced by others).Design/methodology/approach – In this paper, an interpretive structural modeling (ISM) based approach has been utilized to understand the mutual influences among the barriers of TQM.Findings – In the present research work, 12 TQM barriers are identified through the literature review and expert opinion. The research shows that there exist two groups of barriers, one having high driving power and lo...
279 citations
TL;DR: In this article, the authors analyze how the impacts of tourism are perceived by a local population and which factors affect the relationship between impacts and perceptions' formation, with specific consideration of the framework in a mountain resort.
Abstract: Purpose – The aim of this paper is to analyse how the impacts of tourism are perceived by a local population and which factors affect the relationship between impacts and perceptions' formation, with specific consideration of the framework in a mountain resort. For this purpose, the paper explores the existing literature on issues related to host perceptions and attitudes and involves a primary data collection in the mountain community of Folgaria in Northern Italy.Design/methodology/approach – The number and quality of the questionnaires collected allowed a quantitative analysis of the hosts' perceptions and attitudes to be performed, and a cluster analysis has demonstrated the existence of different groups within which members have common features and similar perceptions and attitudes.Findings – In general, this research work has revealed a recognition by the residents of the positive economic impacts of tourism. Also, the social and cultural impacts are recognized to be positive, but at a lower degree....
142 citations
TL;DR: In this article, the authors discuss the development and use of a green logistics performance index (GLPI) for easy comparison of performance among industries and countries using survey data collected from the home electronic appliance industry in China and Japan as an example to demonstrate the index development process and compare the performance of green logistics practices between the two countries using the proposed index.
Abstract: Purpose – This paper aims to discuss the development and use of a green logistics performance index (GLPI) for easy comparison of performance among industries and countries It uses the survey data collected from the home electronic appliance industry in China and Japan as an example to demonstrate the index development process and compare the performance of green logistics (GL) practices between the two countries using the proposed indexDesign/methodology/approach – Two‐sample t‐test and one‐way analysis of variance (ANOVA) were used to analyse the data collected from a questionnaire survey Principal component analysis (PCA) was employed to derive the weights from the survey data for the GLPIFindings – The findings reveal that the GLPI derived using PCA is robust and gives similar results as obtained through two‐sample t‐test and ANOVA of the dataset in the comparison of performance among firms and between countries in the studyResearch limitations/implications – This study lends insight into the use
120 citations
TL;DR: In this article, the effects of different dimensions of supply chain management practices (SCMP) on supply chain performance (SCP) in the electronics industry in Malaysia were explored using the quantitative method where convenience sampling and self-administrated survey questionnaires were sent to 125 electronics firms in Malaysia.
Abstract: Purpose – The purpose of this paper is to explore the effects of different dimensions of supply chain management practices (SCMP) on supply chain performance (SCP) in the electronics industry in Malaysia.Design/methodology/approach – The study employed the quantitative method where convenience sampling and self‐administrated survey questionnaires were sent to 125 electronics firms in Malaysia. The research framework was tested using variance‐based structural equation model, the partial least squares (PLS) method.Findings – The empirical results of PLS indicate that six of the seven dimensions of SCMP have a significant positive effect on SCP. Furthermore, agreed vision and goals shows a greater influence than other dimensions of SCMP.Research limitations/implications – This study took a narrow focus solely on the electronics manufacturing industry with a relatively small sample size of respondents. Also the data were only collected from single respondents in an organization. However, being the first study...
111 citations
TL;DR: In this paper, a conceptual framework and a standard set of metrics to evaluate the performance of SCC is proposed based on supply chain literature and practice, and two case studies are discussed to validate the proposed model.
Abstract: Purpose – Successful implementation of supply chain collaboration (SCC) by Wal‐Mart has encouraged many manufacturing companies, such as Procter & Gamble, Hewlett‐Packard Co, and West Marine Products Inc., to initiate collaboration. Subsequently, collaboration between suppliers and retailers has become a common practice in many recent supply chains. However, measuring the benefits of collaboration is still a big challenge. Based on supply chain literature and practice, this paper aims to propose a conceptual framework and a standard set of metrics to evaluate the performance of SCC.Design/methodology/approach – The authors discuss two case studies to validate the proposed model. The case study discussions are appropriate to understand the usage of different performance metrics in initial and advanced stages of collaboration.Findings – From the case study it is recognized that the collaborating members in the supply chain are not able to visualise all possible benefits of collaboration. To surmount this is...
108 citations
TL;DR: In this article, the authors investigate the strategies currently undertaken by companies in the supply chain sustainability arena, and find out which phase of a supply chain is at the forefront in the implementation of initiatives towards more sustainable supply chains.
Abstract: Purpose – Given the relevance of supply chain sustainability, the aim of the present paper is threefold: first, to investigate the strategies currently undertaken by companies in the supply chain sustainability arena, and, second, to find out which phase of the supply chain is at the forefront in the implementation of initiatives towards more sustainable supply chains. Finally, the criteria commonly used for priority‐setting amongst different initiatives within the same supply chain phase are identified.Design/methodology/approach – A three‐pronged methodology was adopted. First, a framework was developed to identify the initiatives towards supply chain sustainability. Second, the framework was applied to a set of multinational companies by examining their environmental reporting, thus to assess the adoption of each initiative. Third, a further in‐depth investigation of three companies was finally performed in order to provide additional insights on the obtained results.Findings – The research offers a be...
97 citations
TL;DR: A structured model for the selection of a third‐party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry, which establishes the relative weights for attributes and sub‐attributes is proposed.
Abstract: Purpose – The purpose of this paper is to propose a structured model for the selection of a third‐party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry, which establishes the relative weights for attributes and sub‐attributes.Design/methodology/approach – This paper uses fuzzy extent analysis to solve the 3PRLP selection problem.Findings – Owing to growing environmental legislations, reverse logistics (RL) has attained more importance among practitioners and academicians. The important decision related to RL is whether the company should maintain the separate RL system or whether it can be outsourced. RL takes 12 times as many steps to process returns as it does to manage outbound logistics (Accenture supply chain management practice), consequently many companies decided to outsource the RL activities or functions through 3PRLPs. The paper proposes a way of selecting the best 3PRLP using fuzzy extent analysis.Research limitations/implications – Fuzzy extent analysis is ...
87 citations
TL;DR: This paper proposes a new encompassing definition of benchmarking, reduces its typology to a single form, explains current practices and addresses historical criticisms.
Abstract: Purpose – The purpose of this paper is to identify the necessary or sufficient methodological elements contributing to benchmarking's effectiveness and to establish them within an acceptable theoretical framework: a theory of benchmarking.Design/methodology/approach – A causal approach is applied to organizational benchmarking's current definitions and implementation frameworks. The resulting theoretical framework is compared with current benchmarking praxis to explain its effectiveness and satisfy historical criticisms. Supervenience and entailment relationships between benchmarking parties, within the umbrella of Peircean Causation, determines the feasibility of a benchmarking proposition.Findings – Benchmarking effectiveness can be established from an organizational axiom and five logical conditions. This paper proposes a new encompassing definition of benchmarking, reduces its typology to a single form, explains current practices and addresses historical criticisms. The logical conditions also explain...
80 citations
TL;DR: In this article, a nonparametric data envelopment analysis methodology was used to measure the efficiency of banks operating in the Korean banking sector, and three different approaches: intermediation approach, value-added approach, and operating approach, to differentiate how efficiency scores vary with changes in inputs and outputs.
Abstract: – The purpose of this paper is to critically examine the sources of inefficiency in the Korean banking sector. The present study focuses on three different approaches: intermediation approach, value‐added approach, and operating approach, to differentiate how efficiency scores vary with changes in inputs and outputs., – The paper utilizes the non‐parametric data envelopment analysis methodology to measure the efficiency of banks operating in the Korean banking sector. The method allows for the decomposition of technical efficiency (TE) into its mutually exhaustive components of pure technical and scale efficiencies., – The empirical findings suggest that estimates of TE are consistently higher under an operating approach vis‐a‐vis the intermediation and value‐added approaches. On the other hand, banks are characterized by a relatively low level of TE under the intermediation approach., – Further analysis on the performance of the Korean banking sector performance will examine the efficiency changes over time by employing the parametric stochastic frontier analysis method. Investigations into productivity changes over time, as a result of a technical change or technological progress or regression by employing the Malmquist productivity index could yet be another extension to the paper., – The findings from this study are essential not only for the managers of the banks, but for numerous stakeholders such as the central banks, bankers associations, governments, and other financial authorities. Knowledge of these factors would also be helpful to the regulatory authorities and bank managers who formulate going forward policies for improved efficiency of the Korean banking sector., – Unlike the previous studies on the efficiency of the Korean banking sector, the paper focuses on three different approaches: intermediation approach, value‐added approach, and operating approach to differentiate how efficiency scores vary with changes in inputs and outputs.
78 citations
TL;DR: In this article, the authors developed a set of benchmarks that helps fast-food restaurants monitor their service-delivery process, identify relative weaknesses, and take corrective actions for continuous service improvements using analytic hierarchy process and competitive gap analysis.
Abstract: Purpose – To help fast‐food restaurants enhance their competitiveness and then increase their market share, the purpose of this paper is to measure the service performances of fast‐food restaurant franchises in the USA and identify salient factors influencing the service performances of fast‐food restaurants over time.Design/methodology/approach – This paper develops a set of benchmarks that helps fast‐food restaurants monitor their service‐delivery process, identify relative weaknesses, and take corrective actions for continuous service improvements using analytic hierarchy process and competitive gap analysis.Findings – This study reveals that a service attribute considered most important to the fast‐food restaurant customers' impressions of service quality is taste of food. This preference has not been changed over time. Also, we found a pattern of the correlation between the overall level of customer satisfaction with the fast‐food restaurant and its word‐of‐mouth reputation. Furthermore, we discovere...
68 citations
TL;DR: In this article, the authors examined the strategy and culture of 32 Indian organizations belonging to seven industry segments namely construction, banking, information technology (IT), pharmaceuticals, power, steel, and telecom.
Abstract: Purpose – The present study examines the strategy and culture of 32 Indian organizations belonging to seven industry segments namely construction, banking, information technology (IT), pharmaceuticals, power, steel, and telecom. Further it also examines the linkage between the organization's strategy and the culture of the organization.Design/methodology/approach – It has used the typology suggested by Miles and Snow and organizational culture assessment instrument developed by Cameron and Quinn which is based on the competing values framework of Quinn and Rohrbaugh. The Miles and Snow framework suggests four organizational strategies namely, prospector, defender, analyzer and reactor. Organizational culture is categorized into four types: adhocracy, clan, market, and hierarchy.Findings – The findings indicated that there are significant differences in the strategy and culture of organizations belonging to different industry segments. Prospector strategy is most widely used by the telecom industry and lea...
TL;DR: In this article, a framework based on return on assets (ROA) is proposed for benchmarking using data envelopment analysis (DEA) for measuring and benchmarking the comparative efficiency of companies in the same industry.
Abstract: Purpose – Selecting appropriate variables for analytical studies is critical for the validity of analysis. It is the same with data envelopment analysis (DEA) studies. In this study, for benchmarking using DEA, the paper seeks to suggest a novel framework based on return on assets (ROA), which is popular and user‐friendly to managers, and demonstrate it by use of an example.Design/methodology/approach – The paper demonstrates the selection of variables using the elements of ROA and applies DEA for measuring and benchmarking the comparative efficiency of companies in the same industry.Findings – It is frequently impossible to obtain internal data for benchmarking from competitors in the same industry. In this case, annual reports may be the only source of data for publicly traded companies. The framework demonstrated with an example is a practical approach for benchmarking with limited data.Research limitations/implications – This study employs financial data and is subject to the limitations of accounting...
TL;DR: In this paper, the authors provide a methodology for benchmarking supplier risks through the creation of Bayesian networks, which are used to determine a supplier's external, operational, and network risk probability to assess its potential impact on the buyer organization.
Abstract: Purpose – The purpose of this paper is to provide a methodology for benchmarking supplier risks through the creation of Bayesian networks. The networks are used to determine a supplier's external, operational, and network risk probability to assess its potential impact on the buyer organization.Design/methodology/approach – The research methodology includes the use of a risk assessment model, surveys, data collection from internal and external sources, and the creation of Bayesian networks used to create risk profiles for the study participants.Findings – It is found that Bayesian networks can be used as an effective benchmarking tool to assist managers in making decisions regarding current and prospective suppliers based upon their potential impact on the buyer organization, as illustrated through their associated risk profiles.Research limitations/implications – A potential limitation to the use of the methodology presented in the study is the ability to acquire the necessary data from current and poten...
TL;DR: In this article, the authors conducted a survey on 270 ISO 9000 certified manufacturing SMEs and identified eight areas which are management, human resources development (HRD), technology and product innovation, marketing strategy, quality, production process, supply chain management (SCM), and customer focus.
Abstract: Purpose – The purpose of this paper is to investigate the current level of best manufacturing practices in Malaysian ISO 9000 certified small and medium enterprises (SMEs).Design/methodology/approach – The authors conducted a survey on 270 ISO 9000 certified manufacturing SMEs. Based on an extensive search of literature on performance requirements, eight areas were identified. Thus, the questionnaire was designed consisting of the eight areas which are management, human resources development (HRD), technology and product innovation, marketing strategy, quality, production process, supply chain management (SCM) and customer focus. Data were analysed using the SPSS software.Findings – The results showed that among the eight areas, customer focus is the most implemented area with the highest mean of 4.16, followed by quality (3.92), management (3.78), SCM (3.56), HRD (3.27), marketing strategy (3.05), production process (3.02) and technology and product innovation with a score of 2.95. The results showed tha...
TL;DR: In this article, a four-stage model has been devised for the development of a generic taxonomy components framework (GTCF) for the implementation of knowledge management (KM) solution for 3PL service providers.
Abstract: Purpose – The purpose of this paper is to examine how the rapid pace of technological change, attrition rate, global complexities and the increasing amount of data and information available have complicated the task of managing knowledge for third‐party logistics (3PL) service providers. Based on literature, there is a need for research into the development of a generic taxonomy components framework (GTCF) for the implementation of knowledge management (KM) solution for 3PL service providers.Design/methodology/approach – A four‐stage model has been devised for the development of a GTCF to implement KM solution for 3PL service providers. The authors proposed modified Q‐sort method and also used Delphi analysis in the four‐stage model. The KM components were identified through literature study and discussion with subject experts. The hierarchical structure of the taxonomy was derived and refined through a survey among 3PL experts by employing Q‐sort method.Findings – This paper makes several important contr...
TL;DR: It has been observed that safety performance of construction industries is consistently low as compared to other categories of industries.
Abstract: Purpose – The main purpose of the present study is to develop appropriate construct to benchmark occupational health and safety performance in industrial setting so that deficiencies can be highlighted and possible strategies can be evolved to improve the performance.Design/methodology/approach – Data envelopment analysis (DEA), being a robust mathematical tool, has been employed to evaluate the safety performance of industries. DEA, basically, takes into account the input and output components of a decision‐making unit (DMU) to calculate technical efficiency (TE). TE is treated as an indicator for safety performance of DMUs and comparison has been made among them.Findings – A total of 30 Indian organizations under three industrial categories such as construction, refractory and steel are chosen for comparison purpose. It has been observed that safety performance of construction industries is consistently low as compared to other categories of industries. TE has been calculated using two types of models o...
TL;DR: In this paper, the authors examined the extent to which 3PL services are outsourced by Australian firms and investigated the motivation for outsourcing, the average length of 3PL contracts, types of logistics services used and the impact of the use of outsourcing logistics services on customer satisfaction, logistics costs and employee morale of the user companies.
Abstract: Purpose – Over the last two decades, a large number of studies have been conducted in the field of outsourcing third‐party logistics (3PL) services and the field is growing. The purpose of this paper is to examine the extent to which 3PL services are outsourced by Australian firms. Specifically, it investigates the motivation for outsourcing, the average length of 3PL contracts, types of logistics services used and the impact of the use of outsourcing logistics services on customer satisfaction, logistics costs and employee morale of the user companies.Design/methodology/approach – This study is based on a questionnaire survey conducted in Australia. The sample was drawn from companies listed in Dun & Bradstreet's 500 largest Australian firms. Banks and other financial firms, insurance companies and real estate companies were excluded from the list of firms and a total of 210 firms were identified for this study. Data were collected against a number of items pertaining to the extent of 3PL use and its imp...
TL;DR: In this paper, an integrated approach combining data envelopment analysis (DEA) and neural network (NN) for assessment and prediction of performance of Indian B-schools for effective decision making as error and biasness due to human intervention in decision making is appreciably reduced.
Abstract: Purpose – The main purpose of the present study is to develop an integrated approach combining data envelopment analysis (DEA) and neural network (NN) for assessment and prediction of performance of Indian B‐schools for effective decision making as error and biasness due to human intervention in decision making is appreciably reduced.Design/methodology/approach – DEA, being a robust mathematical tool, has been employed to evaluate the efficiency of B‐schools. DEA, basically, takes into account the input and output components of a decision‐making unit (DMU) to calculate technical efficiency (TE). TE is treated as an indicator for performance of DMUs and comparison has been made among them. A sensitivity analysis has been carried out to study robustness of the ranking of schools obtained through DEA. Finally, NN is used to predict the efficiency when changes in inputs are caused due to market dynamism so that effective strategies can be evolved by the managers with limited available data.Findings – A total ...
TL;DR: In this article, three popular data envelopment analysis (DEA) models, namely CCR, BCC and Andersen and Petersen's super efficiency models, have been utilized to compute various efficiency scores for individual SRTUs.
Abstract: Purpose – The purpose of this paper is not only to gauge the extent of technical efficiency in 31 state road transport undertakings (SRTUs) operating in India but also to explore the most influential factors explaining its variations across SRTUs.Design/methodology/approach – Three popular data envelopment analysis (DEA) models, namely CCR, BCC and Andersen and Petersen's super‐efficiency models, have been utilized to compute various efficiency scores for individual SRTUs. A censored Tobit analysis is conducted to see which factors significantly explain the inter‐SRTU variations in efficiency.Findings – The key findings of the DEA analysis are only five SRTUs define the efficient frontier, and the remaining 26 inefficient undertakings have a scope of inputs reduction, albeit by the different magnitude; the extent of average overall technical inefficiency (OTIE) in these SRTUs is to the tune of 22.8 percent, indicating that the sample SRTUs are wasting about one‐fourth of their resources in the production ...
TL;DR: In this article, four different DEA-based efficiency benchmarking models are used to evaluate public transportation efficiency in larger cities, and the amount of analyzed cities in smaller DEA model is 52 and in larger 43.
Abstract: Purpose – The purpose of this paper is to evaluate public transportation efficiency in larger cities. Global agreements to decrease environmental emissions in the future (CO2), world‐wide decreasing reserves of oil, and growing population in larger cities is the main motivation to develop efficiency benchmarking measurement models for public transportation systems, and gives reason for this research work. Also, from the point of view of the city, data envelopment analysis (DEA) based efficiency measurement has not been researched earlier, which is another motivation for this study from the method development perspective.Design/methodology/approach – Four different DEA‐based efficiency benchmarking models are used to evaluate public transportation efficiency in larger cities. Data are from year 2001, and amount of analyzed cities in smaller DEA model is 52 and in larger 43. This gives statistical significance and efficiency measurement confidence over the results.Findings – Medium‐sized, old and central Eu...
TL;DR: The history and development of this relatively new scientific discipline, which deals with the methodology of and problems in the integral quantitative assessment of the quality of objects of any nature, is outlined.
Abstract: Purpose – The purpose of this paper is to provide the reader, who may have little or no knowledge of qualimetry, with first, an outline of the history and development of this relatively new scientific discipline, which deals with the methodology of and problems in the integral quantitative assessment of the quality of objects of any nature: things and processes, products of labour and products of nature, whether material or ideal, animate or inanimate, simple or complex, natural or man‐made, etc.; and second, the most common errors that occur in the design and application of quality assessment techniques, which result in the depreciation of findings obtained by these techniques, and methods for eliminating such errors.Design/methodology/approach – The methodology used to obtain the results described in the paper is based on a deductive‐axiomatic approach and, occasionally, on expert judgements.Findings – The findings presented in the paper can raise the research community's awareness of the great opportun...
TL;DR: In this article, the authors analyzed the possibility of relying on the rental rate to price Islamic home financing product and found consistent evidence that the rental price (RP) is a better alternative than the lending rate (LR).
Abstract: Purpose – The purpose of this paper is to analyze the possibility of relying on the rental rate to price Islamic home financing product.Design/methodology/approach – By comparing two models consisting of either rental rate or lending rate (LR) and selected macroeconomic variables that could influence property value, the study focuses on the Malaysian data covering the period from 1990 to 2006. The study adopts several econometric time‐series analysis, such as the autoregressive distributed lag estimates, bi‐variate Granger causality, and multivariate causality based on the vector error‐correction model.Findings – The study finds consistent evidence that the rental price (RP) is a better alternative than the LR to price Islamic home financing product. In particular, the rental rate is found to be resilient to short‐term economic volatility, while in the long run, it is truly reflective of the economic fundamentals.Practical implications – This feature of the RP renders it as a fair pricing mechanism for th...
TL;DR: In this paper, the authors examine benchmarking leadership theories in order to build a new leadership model for the green economy and find that there is little research in how green economy will impact contemporary organizations' strategy, structure, and culture.
Abstract: Purpose – The purpose of this paper is to examine benchmarking leadership theories in order to build a new leadership model for the green economy.Design/methodology/approach – The collection and critical analysis of secondary data from relevant publications were used to evaluate the feasibility of a new leadership model in the green economy. Analysis of organizational and leadership theories has been utilized in order to benchmark future successful efforts.Findings – The paper found five key issues: there is little research in how the green economy will impact contemporary organizations' strategy, structure, and culture; new theories may need to be developed to assist organizations in developing the right kind of leadership for the green economy; the creation of green jobs may infuse organizations with more emphasis on values and leadership competency; the over dependence on technology to create jobs and sustain society's quality of life carries unintended consequences; and agrarian leadership may offer o...
TL;DR: In this article, the authors developed a suitable benchmarking framework that encompasses multiple criteria of sustainable water supply services for assessing the performance of select North Indian urban water utilities and also to arrive at potential for input reductions (or efficient input levels).
Abstract: Purpose – The purpose of this paper is to develop a suitable benchmarking framework that encompasses multiple criteria of sustainable water supply services for assessing the performance of select North Indian urban water utilities and also to arrive at potential for input reductions (or efficient input levels).Design/methodology/approach – The study considers 35 North Indian urban water utilities pertaining to two union territories (Chandigarh and Delhi) and three states (Haryana, Punjab and Uttar Pradesh) for sustainability‐based performance assessment using input‐oriented variable returns to scale data envelopment analysis (DEA) model. Important criteria considered for sustainable water supply services are service sufficiency, service reliability, resource conservation, staff rationalization, and business viability which in turn address the key sustainability dimensions (social, environmental and financial).Findings – The approach when applied to a sample of 35 North Indian urban water utilities shows l...
TL;DR: The advocated approach integrates several frameworks in an effort to address practical concerns related to performance measurement, management, and improvement in small to medium‐sized organizations (SMOs) with global business aspirations.
Abstract: Purpose – The purpose of this paper is to offer small to medium‐sized organizations (SMOs) with global business aspirations an innovative approach to performance measurement and management.Design/methodology/approach – The first phase of this research is based on a literature review. The second phase capitalizes on the literature review to offer a conceptual framework aimed at improving the performance measurement approach utilized by SMOs. The advocated approach stresses performance measurement, benchmarking, and effective implementation.Findings – The conceptual approach offered in this study represents the main outcome of this applied research. The advocated approach integrates several frameworks in an effort to address practical concerns related to performance measurement, management, and improvement.Research limitations/implications – The research offered in this study has practical and theoretical implications. The proposed approach offered by this study should be refined and validated through futur...
TL;DR: An integrated model of performance measurement by the extended Brown Gibson model by considering the objective and the service quality factors is proposed, which combines both the qualitative and quantitative dimensions of manufacturing performance measurement.
Abstract: Purpose – The objective of this paper is to develop an integrated model for performance management (PM) of manufacturing industries.Design/methodology/approach – The proposed integrated model consists of performance measurement by the extended Brown Gibson model by considering the objective and the service quality factors. The quality factor measure has been evaluated by using the analytic hierarchy process. On the non‐compliance of the performance measures with the satisfactory levels, quality function deployment is used to redesign the existing manufacturing process.Findings – This study provides a way to identify the current performance of an organization and a methodology for further improvement. An important contribution of this model is that it combines both the qualitative and quantitative dimensions of manufacturing performance measurement. Both the objective and manufacturing quality factors have been converted into consistent dimensionless indices to measure system performance.Practical implicat...
TL;DR: In this article, the shift-share technique was used to analyze tourist arrivals from different regions of the world to Morocco, Turkey, Tunisia and Egypt. And the results of the shiftshare analysis revealed that Morocco has not performed as well as the rest of the competitors in the benchmark group.
Abstract: Purpose – The purpose of this paper is to examine practices, realities and opportunities relevant to Moroccan tourism. In the process, the competitiveness of this vital economic sector is assessed. Based on this examination, relevant, benchmarking implications are identified and advanced to policy makers.Design/methodology/approach – The shift‐share technique is utilized to analyze tourist arrivals, from different regions of the world, to Morocco, Turkey, Tunisia and Egypt. The shift‐share analysis is utilized to understand the existing competitive position of Morocco in relation to her main competitors.Findings – The results of the shift‐share analysis revealed that Morocco has not performed as well as the rest of the competitors in the benchmark group. This was attributed, in part, to focusing on markets with less potential for growth.Research limitations/implications – The shift‐share technique utilized in this study is a diagnostic tool. Thus, more research is needed to uncover the dynamic relationshi...
TL;DR: In this paper, the authors apply the benchmarking approach to the dates export supply chain (DESC) in Oman and Tunisia (taking Tunisia as a benchmark) to identify gaps in the organizational and operational structures of the DESC in the two countries.
Abstract: Purpose – The purpose of this paper is two‐fold. First, is to apply the benchmarking approach to the dates export supply chain (DESC) in Oman and Tunisia (taking Tunisia as a benchmark) to identify gaps in the organizational and operational structures of the DESC in the two countries. Second, is to utilize the information generated to put forward recommendations to improve Omani DESC.Design/methodology/approach – Four benchmarking dimensions are developed, each dimension with a number of key performance indicators (KPIs). The KPIs are then used in the benchmarking exercise.Findings – Results show that Tunisia is performing better than Oman in all the four dimensions.Originality/value – The study enables the readers and the stakeholders to gain some valuable insights in the subject matter. A careful analysis of the findings should enable Oman policy makers and stakeholders to produce an industry action plan to correct the gaps and take the lead.
TL;DR: A new benchmarking framework is proposed that uses a series of existing intuitive and analytical methods to systematically capture both objective data and subjective beliefs and preferences from a group of decision makers (DMs).
Abstract: Purpose – This paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and subjective beliefs and preferences from a group of decision makers (DMs).Design/methodology/approach – The proposed framework combines the excellence model developed by the European Foundation for Quality Management with the Rembrandt method, the entropy concept, the weighted‐sum approach, and the theory of the displaced ideal. Hard data and personal judgments are synthesized to evaluate a set of business units (BUs) with two overall performance scores plotted in a four quadrant model.Findings – The two performance scores are used to benchmark the performance of the BUs in accordance with their Euclidean distance from the “ideal” BU. Quadrants are used to classify the BUs as efficacious, productive ineffectual, proficient unproductive, and inefficacious. The efficacious BUs, referred to as “excellent”, fall in the competency zon...
TL;DR: In this paper, a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies is proposed to identify the trends and opportunities for service part logistics in Singapore.
Abstract: Purpose – The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies. This paper also seeks to identify the trends and opportunities for service parts logistics in Singapore.Design/methodology/approach – Companies from aerospace and automotive industries involved in service logistics activities were involved in the study. Data were obtained primarily through interviews with key executives of the company.Findings – This paper summarizes some of the industry findings on service parts logistics in the Asia Pacific region. To succeed in the service logistics business, companies should not focus on cost factors alone. Instead, companies should adopt the proposed framework and look into other factors.Research limitations/implications – The research is...