Showing papers in "International Journal of Hospitality Management in 2000"

TL;DR: In this paper, the authors investigated the role and importance of food service in tourist satisfaction and noted any differences in satisfaction levels between regional groups, concluding that food service is an important contributor to tourist satisfaction.

TL;DR: In this paper, customer service employees from a variety of service-based organizations were sampled in a cross-sectional design to assess the construct validity and predictive utility of measures of: (a) perceptions of organizational support, (b) organizational commitment, (c) job satisfaction, (d) intent to quit, and (e) life satisfaction.

TL;DR: A pilot study conducted among 62 hotel human resources managers (HRM) in Central Florida was undertaken for the purpose of investigating the magnitude and underlying causes of absenteeism and voluntary turnover.

TL;DR: In this paper, the authors investigated first-time and repeat German, French, and British travelers' use of information sources and found that past trip experience significantly influenced their use of external information sources.

TL;DR: The authors compared the characteristics, behavior and expenditure patterns of tourists to Israel defining themselves as pilgrims to other tourists, and found that within the pilgrims group Catholics and Protestants were found to differ in their patterns of behavior as tourists.

TL;DR: In this article, the authors investigate and compare the emotional labour involved in traditional service work and fast food service work, and examine whether there are significant differences in the kind or degree of emotional labour demanded in the more personalised service of traditional restaurant outlets from that required in the standardised service provided in fast food restaurants.

TL;DR: The feasibility of a hotel taxonomy is also investigated in this paper, based on cluster analysis, by searching for factors common to these establishments, mainly of a qualitative nature, such as similar strategic attitudes to IT in terms of the advantages perceived.

TL;DR: In this paper, the authors argue that the quality, quantity and coastal concentration of accommodation on the island have resulted in the transformation of Cyprus into a mass-market, summer sun destination, and that effective mechanisms for the implementation of accommodation development policies should exist in order to avoid or redress the challenges currently facing the Cypriot tourism industry.

TL;DR: Teaching about food in primary schools needs to focus on helping children of this age make balanced food choices, and the ‘tilted plate’ model, adapted to use foods that children frequently eat and enjoy, could be the basis of such teaching.

TL;DR: The role of franchising in the hospitality and restaurant industries in Israel is discussed in this article, where the authors focus on several cases to illustrate the diffusion of the franchising model in the fast-food segments of the Israeli economy.

TL;DR: In this paper, a probabilistic rule-based yield management technique for maximizing revenue using a knowledge discovery technique was developed for hotel rooms, which is a technique focusing management decision making on maximizing revenue or profit from the sale of hotel rooms.

TL;DR: The authors used logistic regression to distinguish the factors affecting the probability of exposure to each type of restaurant and found evidence of considerable market segmentation, with 'ethnic' venues appealing to certain social groups for particular reasons.

TL;DR: In this paper, the authors evaluated the possible impacts of federation with the Greek Cypriots upon the future of the North Cyprus Tourism Industry and found that a federal solution to the Cyprus problem would have a favorable impact on the tourism industry of North Cyprus and would provide new development opportunities and eliminate major problems it currently faces.

TL;DR: In this article, the influence of effective marketing practices on business performance in the Croatian hotel industry was examined and it was shown that the marketing effectiveness is positively associated with the performance level, the scope of marketing activities, the way marketing information is used in strategic and operational management and also with the status of the marketing department within the hotel company.

TL;DR: The authors reviewed some of the important aspects of fire in buildings inhabited by diverse populations, and comments on those factors to be appreciated by management, especially in hotels, and pointed out that there exists a need to raise the awareness of potential fire hazards and the results of fire occurrences amongst tourists and business travellers, whilst simultaneously persuading hospitality managers and investors that attention to fire prevention and protection will not only assist in deflecting bad publicity resulting from fire-related incidents, but may also serve as a valuable marketing tool as hotel guests develop their appreciation of health and safety issues and make choices on the

TL;DR: For example, the authors found that women had lower pay expectations at both career entry and career peak than men, while men were more likely to have high pay expectation at career peak.

TL;DR: A study of 279 South Wales caterers' beliefs and intended behaviour is reported in this article, with the majority of caterer's expressed positive attitudes to food safety with 96% of respondents stating that compliance with the legislation would make them feel more confident about food safety.

TL;DR: This paper found that tipping is more prevalent in countries characterized by strong needs for achievement and power than in countries where these needs are weaker, suggesting that achievement-and power-oriented consumers support tipping more than do others.

TL;DR: In this paper, a preliminary study carried out in Edinburgh restaurants producing representations of chefs' attitudes to healthy eating was carried out and found that despite a lack of awareness of government targets and promotions aimed at the Hospitality industry, chefs were positive towards healthy eating and believe that they were already practising it.

TL;DR: In this paper, a study was conducted among 25 recruiters from the hotel sector and 120 human resources managers from other sectors of the Greek economy for the purpose of determining the extent to which Greek recruiters and in particular the ones in the hospitality sector are using selection techniques relevant to this new culture, and the reasons of their possible hesitation.

TL;DR: Salary levels of women in hospitality financial management appear to be lower than those of men with similar job titles as discussed by the authors, and further analysis of a limited sample suggests that salary levels are generally dependent on the level of work and place of employment.

TL;DR: In this article, the authors report that consumer interest in the vacation ownership industry as a viable recreational alternative is moderate at the best and that empirical studies must be conducted to ascertain the marketing and non-marketing variables that influence the consumer decision-making process.

TL;DR: In this paper, the authors examine financial source preferences of small businesses and identify sources of funds utilized at three different situations; including start-up, ongoing operations, and future investments.

TL;DR: In this paper, the authors examined the differences between appraised hotel values and their sales prices and found that agency problems help explain the differences and support the notion that information asymmetry and moral hazard had significant effects on hotel values.

TL;DR: In this article, the authors report the use of a methodology for determining whether learning outcomes of a program of study in hospitality management provide sufficient depth to promote medium to high levels of student activity based on Bloom et al. taxonomy of learning outcomes.

TL;DR: The issue of appropriateness of human breast-feeding in public has recently turned into a hot topic in Hong Kong as discussed by the authors and no prior study in existing literature has ever attempted to examine this issue in the hotel context and to evaluate its impact on the hotel business.