Showing papers in "Journal of Hospitality & Tourism Research in 2019"
Abstract: This study investigates how customer incivility is related to employee incivility toward both customers and coworkers by assessing the effects of emotional job demands and burnout. The target population of this research is frontline employees working in the full-service restaurant segment in the United States. Convenience sampling was used to select participants for an online survey. The results show that employees’ experienced customer incivility is positively associated with both emotional job demands and burnout. In addition, emotional job demands mediate the association between experienced customer incivility and burnout. Moreover, it presents the positive relationships not only between burnout and employee incivility toward customers but also between burnout and employee incivility toward coworkers. This study provides theoretical and practical implications by investigating the detrimental influence of customer incivility as a stressor to trigger emotional job demands and burnout, which can lead to d...
79 citations
TL;DR: Gastro-tourists specifically travel to learn about new cultures through memorable food experiences as mentioned in this paper, and these tourists plan more trips, stay longer, and spend more money.
Abstract: Gastro-tourists specifically travel to learn about new cultures through memorable food experiences. They span all ages, ethnicities, and incomes. These tourists plan more trips, stay longer, and sp...
74 citations
TL;DR: In this article, the authors use historical data from customers for their customer relationship management systems, but now they can also collect real-time data and automated procedures to make decisions and decisions.
Abstract: Hospitality venues traditionally use historical data from customers for their customer relationship management systems, but now they can also collect real-time data and automated procedures to make
59 citations
TL;DR: In this paper, the antecedents of rapport in relation to service providers attributes are examined, and the relationship between customer-employee relationships and service providers' attributes is examined.
Abstract: Despite the prominence of customer–employee relationships in service contexts, little empirical research examines the antecedents of rapport in relation to service providers’ attributes. Furthermor...
55 citations
TL;DR: A traveler wellness–centered design framework is proposed and the important role of tourism and hospitality providers in safeguarding human health and wellness is highlighted.
Abstract: In today’s technology-driven configuration of work and life systems, wellness imbalances underscore the need for time away from sources of stress in the workplace, school, and other living scenario...
52 citations
TL;DR: In this article, the authors focus on customers' textual reviews through a text-to-image (T2P) corpus to understand customers' perceptions of hotels' product and service attributes.
Abstract: Online reviews left by guests have business value in terms of understanding customers’ perceptions of hotels’ product and service attributes. By focusing on customers’ textual reviews through a tex...
50 citations
TL;DR: In this paper, the authors examine the effect of customer satisfaction on the quality of products and services in the context of hotel and tourism businesses, where customers engage customers as collaborators in creating value through the satisfactory delivery of product and services.
Abstract: Hospitality and tourism businesses engage customers as collaborators in creating value through the satisfactory delivery of products and services. The purpose of this study is to examine the effect...
49 citations
TL;DR: The literature on destination image and risk perception studies was reviewed to provide tourism researchers with a summary of the key cognitive attributes identified in both literatures as mentioned in this paper, and a content content...
Abstract: The literature on destination image and risk perception studies was reviewed to provide tourism researchers with a summary of the key cognitive attributes identified in both literatures. A content ...
48 citations
TL;DR: Very limited attention has hitherto been paid to political-specific issues that may significantly guide the successful formation of destination image as mentioned in this paper, and therefore, the purpose of this article is to e...
Abstract: Very limited attention has hitherto been paid to political-specific issues that may significantly guide the successful formation of destination image. Therefore, the purpose of this article is to e...
45 citations
TL;DR: In this article, insufficient attention has been paid to assess tourism's economic sustainability, despite increased concerns about the negative economic impacts of tourism on host communities, insufficient attention is paid to assessing tourism sustainability.
Abstract: Despite increased concerns about the negative economic impacts of tourism on host communities, insufficient attention has been paid to assess tourism’s economic sustainability. This article aims to...
44 citations
TL;DR: In this paper, the authors assess the role of environmentally specific charismatic leadership in fostering sustainable tour companies' green strategies and find that employees are crucial contributors to their tour company's green strategies.
Abstract: Employees are crucial contributors to their tour companies’ green strategies. The main objective of our research is to assess the role of environmentally specific charismatic leadership in fosterin...
TL;DR: In this article, the adaptation of residents' adaptation to rural tourism as a new livelihood is discussed. But, detailed examination of residents adaptation to local tourism is missing from the literature.
Abstract: Rural tourism is often considered a good option for rural development and poverty reduction. However, detailed examination of residents’ adaptation to rural tourism as a new livelihood is missing f...
TL;DR: In this paper, the authors examine the underinvestigated topic of how destination marketing organizations (DMOs) engage stakeholders in destination management and marketing through leverage on off-line tools, o...
Abstract: This article examines the underinvestigated topic of how destination marketing organizations (DMOs) engage stakeholders in destination management and marketing through leverage on off-line tools, o...
TL;DR: In this article, the authors examined the impact of integrated resort brand experiences on customer well-being through the satisfaction of psychological needs, and proposed a partial least squares path modeling approach to test the effect of IRBEs on customer satisfaction.
Abstract: This study examines the impact of integrated resort brand experiences (IRBEs) on customer well-being through the satisfaction of psychological needs. Partial least squares path modeling tests the h...
TL;DR: In this paper, the role of the servicescape in the consumption process has become an increasingly important topic in hospitality research, while a consensus has not yet been reached regarding the c...
Abstract: Understanding the role of the servicescape in the consumption process has become an increasingly important topic in hospitality research. However, while a consensus has been reached regarding the c...
TL;DR: In this article, a bibliometric review of creative tourism literature aimed at understanding the main research topics and approaches, theoretical foundations, and the most recent areas of investment in tourism is presented.
Abstract: This study presents a bibliometric review of creative tourism literature aimed at understanding the main research topics and approaches, theoretical foundations, and the most recent areas of invest...
TL;DR: In this paper, the authors considered the characteristics of a stay at a wellness destination that enhance psychological well-being and used Self-Determination Theory (SDT) to identify the necessary conditions to achieve this goal.
Abstract: This study considered the characteristics of a stay at a wellness destination that enhance psychological well-being. Self-determination theory (SDT) was used to identify the necessary conditions to...
TL;DR: In this article, the authors present theoretical and conceptual developments regarding seasonality in tourism remain limi- limi... and remain poorly understood issues in the context of the tourism industry.
Abstract: Seasonality in tourism is a key but poorly understood issue in the context of the tourism industry. Furthermore, theoretical and conceptual developments regarding seasonality in tourism remain limi...
TL;DR: In this article, three experimental studies were conducted to investigate how online reviews can prejudice subsequent reviews, and the results showed that negative online reviews could prejudice subsequent positive reviews as well as negative reviews.
Abstract: Nowadays to post online review is becoming a common practice. However, apart from limited studies, little is known how online reviews can prejudice subsequent reviews. Our three experimental studie...
TL;DR: In this article, the authors developed a reliable and valid scale to assess low-carbon tourism experience from the perspective of nature-based tourists, using a 66-item scale, which was used in two stages.
Abstract: This study first conceptualized and developed a reliable and valid scale to assess low-carbon tourism experience (LCTE) from the perspective of nature-based tourists. In Stage 1, a 66-item scale wa...
TL;DR: In this paper, the authors consider tourism planning for tourism products based on intangible cultural heritage (ICH) and identify two sets of factors that affect tourism plan related tourism product related to ICH.
Abstract: This empirical article is the first to consider tourism planning for tourism products based on intangible cultural heritage (ICH). It identifies two sets of factors that affect related tourism plan...
TL;DR: In this paper, the authors explored the relationship between travel motivation and tourists' attitude toward a destination, and assessed the mediating role played by destination ima cation role in tourists' attitudes towards a destination.
Abstract: This research aims at exploring the relationship between travel motivation and tourists’ attitude toward a destination. The study also aims at assessing the mediating role played by destination ima...
TL;DR: This article used psycho-physiological techniques to examine the impacts of different types of emotional appeals (used in tourism TV commercials) on consumers' emotional and evaluative responses to TV commercials.
Abstract: This study adopts psycho-physiological techniques to examine the impacts of different types of emotional appeals (used in tourism TV commercials) on consumers’ emotional and evaluative responses. A...
TL;DR: The value of attribution theory in explaining and predicting resident perceptions of/reactions toward tourists is underestimated by tourism scholars as discussed by the authors, who critically analyzed the evolution of the attribution theory and its application in tourism.
Abstract: The value of attribution theory in explaining and predicting resident perceptions of/reactions toward tourists is underestimated by tourism scholars. This article critically analyses the evolution ...
TL;DR: In this paper, the authors identify and validate a scale for multidimensional attributes of honeymoon tourism, including romantic, romantic, and business-related attributes, for newlywed couples.
Abstract: This study aims to identify and validate a scale for multidimensional attributes of honeymoon tourism. Although having a romantic experience is an important reason why newlywed couples go on a hone...
TL;DR: In this article, the authors test a scale of consumer animosity that includes more general causes than those currently covered in the literature, and examine the effects of animosity on country destination ev...
Abstract: The study aims to test a scale of consumer animosity that includes more general causes than those currently covered in the literature and examines the effects of animosity on country destination ev...
TL;DR: In this article, the authors evaluate lodging context research by addressing the trend in the number of journal publications and the most prolific contributors from 1990 to 2016, and find that the trend of journal publication and prolific contributors is positively correlated.
Abstract: This study evaluates lodging-context research by addressing the trend in the number of journal publications and the most prolific contributors from 1990 to 2016. To this end, data were collected fr...
TL;DR: While it is well documented that boredom with a particular product or service can result in switching behavior, the extent to which emotional attachment can affect this relationship is not well understood.
Abstract: While it is well documented that boredom with a particular product or service can result in switching behavior, the extent to which emotional attachment can affect this relationship is not well und...
TL;DR: In this paper, the authors focus on the drivers of customer behavior that originate from less direct factors, such as weather, which is known to significantly alter consumers' moods and consequen...
Abstract: Limited attention has been given to the drivers of customer behavior that originate from less direct factors, such as weather. Weather is known to significantly alter consumers’ moods and consequen...
TL;DR: The authors investigated tourist food consumption patterns and food choice motives while on trips, in comparison to their food behavior in the everyday life scenario, and the results suggest that con- con con...
Abstract: This research investigates tourist food consumption patterns and food choice motives while on trips, in comparison to their food behavior in the everyday life scenario. The results suggest that con...