Showing papers in "Journal of Retailing and Consumer Services in 2011"

TL;DR: In this article, the authors examined the effects of negative online product reviews on consumer-based brand equity in terms of brand equity dilution, and provided support for the assumed detrimental effect of negative product reviews.

TL;DR: In this paper, the authors investigated the extent to which attitudes toward mall attributes and shopping value derived from a mall visit differ across gender and generational cohorts, and found no differences in hedonic and utilitarian shopping values by generational cohort, but generational differences in attitude toward mall hygiene factors, locational convenience and entertainment features did exist.

TL;DR: In this paper, a conceptual model using Hofstede's cultural dimensions and technology acceptance model 3 is presented to examine the cultural influence on social networking and its influence on purchase intention.

TL;DR: In this article, the authors investigate consumers' intrinsic motivations for purchasing luxury goods and find that consumers who are primarily intrinsically motivated tend to purchase luxury products for superior quality and self-directed pleasure.

TL;DR: In this article, the authors examined the extent to which advocacy is a consequence of marketing relationships in service organizations and found that the forces that create strong service provider-customer relationships can provide the additional benefit of customer advocacy of the service provider.

TL;DR: In this article, the authors used Generational Cohort Theory (GCT) as a framework to examine the shopping orientations of US men across four different generational cohorts: the Silent generation, the Baby Boomers, the 13th Generation, and the Millennials.

TL;DR: In this paper, the authors proposed two theoretical models showing the mechanism whereby store image helps increase the equity of a specific type of distributor brand (the store brand), and the results show that store image can be used by retailers to influence all components of store brand equity, essentially through its commercial and strategic dimension.

TL;DR: In this article, a theoretical value framework incorporating context is proposed to understand when mobile services generate superior value-in-use for customers and are preferred to other services, but little research exists on the subject.

TL;DR: In this article, the authors analyzed the actual use of self-service technologies by analyzing a framework based on antecedents derived from the social cognitive theory, such as role clarity, perceived crowdedness, and need for interaction, and technology readiness dimensions.

TL;DR: In this article, a consumer perceived value (CPV) model consisting of four constructs (price value, quality value, social value, and emotional value) was used to assess the CPV of casual sportswear in the U.S. market.

TL;DR: In this paper, a sociocultural approach is used to improve our understanding of leisure shopping as subjectively experienced. But the results also provide some insights into the interrelation between hedonic and utilitarian aspects of shopping and emphasize that there is a complex relationship between various shopping orientations.

TL;DR: In this paper, a conceptual framework was developed in an attempt to explain and understand visitor satisfaction with the tourist shopping village experience, indicating the village performance on providing a unique local experience, value for money and regionally distinctive products, and opportunities for entertainment and bargain hunting were the key variables which most strongly predicted whether respondents were very satisfied or not.

TL;DR: In this article, the authors conducted a field experiment to evaluate the effect of music congruency with the whole atmosphere in a service setting, and they adopted a holistic approach and tested Bitner's (1992) model by considering the impact of music consgruency on emotional, cognitive responses and behavioural intentions.

TL;DR: In this article, a recommended approach identifies download speed as a must-be performance dimension that interacts negatively with site functionality as the only non-linearity for online retailers, based on the observed shape of their satisfaction response functions.

TL;DR: Based on a review of the consumer services literature, this paper proposed a theoretical model that links customer involvement to perceived service performance and identified the moderating role of co-production on the relationship.

TL;DR: In this paper, the influence of mall attributes such as decor, layout, services, variety of stores, and entertainment facilities must be considered while planning malls in smaller cities as they have an effect on consumers' buying behaviour.

TL;DR: In this article, the authors examined the effect of perceived usefulness, enjoyment, product risk, and Internet usage on post-adoption purchase intensity using a structural equation modeling approach, but also the moderating effects of adoption duration to compare hypothesized relationships across groups of early and late adopters.

TL;DR: In this article, a random sample collection methodology involving 280 male and female grocery shoppers was used to identify specific store characteristics, investigate the perceived importance of those characteristics and explore gender, age and income differences that may exist.

TL;DR: In this paper, a survey of mall shoppers was conducted (N=265) based on a mall intercept, and the survey findings indicate that mall atmosphere positively affects functional congruity for both adults and teenage shoppers.

TL;DR: This article found that liking to shop is positively related to brand engagement in self-concept and to material values, and different dimensions of materialism appear to motivate shopping to different degrees and apparently account for the positive relationship between brand engagement and shopping.

TL;DR: This article found that mimicking the verbal and nonverbal behavior of strangers enhanced their liking for the individual who mimicked them, and influenced helping behavior in a retail setting where four sales clerks were instructed to mimic, or not, some of the verbal expressions and non-verbal behaviour of the customers.

TL;DR: In this article, the authors examined channel-switching behavior using the theory of planned behavior in three retail channels: bricks-and-mortar stores, catalogs, and the Internet.

TL;DR: In this paper, a profit maximization model is proposed to help firms find optimum bundling product categories and pricing strategies that maximize their profits, and the results indicate that optimum bundles and price strategies exist; if a firm uses a bundling strategy to sell its products, it should combine highly complementary products and charge a relatively lower price.

TL;DR: In this paper, the authors examined the role of intimacy in customer relationships and showed that customer intimacy contributes to the explanation of commitment in customer-to-firm relationships, beyond traditional variables in the relationship-investment model, such as satisfaction, quality of alternatives and relationship investments.

TL;DR: In this article, a historical view of the development of music marketing is presented, along with a current landscape of the music marketing industry and the rapid changes occurring spurred on by new advances in technology.

TL;DR: In this article, the authors show that other customers who are strangers, and who are present within the same retail environment as a focal customer, have an impact on the focal customer's overall evaluation of the retailer.

TL;DR: In this paper, the role of self- and social-identification and affiliation with a brand community and the effect of brand community on loyalty was examined in single-brand retail environment.

TL;DR: In this article, the degree of standardisation and adaptation of four commonly identified retail marketing mix activities (m merchandise, location and store format, the selling and service environment, and market communication) within three countries (Swedish, UK and China) were systematically assessed.

TL;DR: In this paper, a longitudinal field study investigated the role of predicted, on-line experienced and remembered satisfaction in the current use of public transport and found that sixty-two car users voluntarily travelled by p...

TL;DR: In this paper, the authors developed a model of the relationship between a store's private label share relative to the market average (RPLS) and store loyalty, measured with the share of wallet (SOW).