Showing papers in "The Learning Organization in 2003"

Organisational Learning: A Critical Review.

Abstract: This paper reviews the conceptual framework of organisational learning, and identifies five focuses of the concept and practices within the existing literature, namely, focus on collectivity of individual learning; process or system; culture or metaphor; knowledge management; and continuous improvement. In line with current industrial contexts, this paper tentatively redefines the concept of organisational learning, incorporating the aspect of radical innovation and creativity. The aim of this paper is to provide a clarified and updated understanding of organisational learning.

Learning as an activity of interdependent people

Abstract: This paper argues that to talk about organisations learning is to reify and anthropomorphise organisations. Instead of thinking of an organisation as if it were a thing or a person it is closer to experience to think of an organisation as the patterning of peoples' interactions with each other. This paper explores the assumptions that are being made when we talk about organisations or groups that learn, or about individuals learning in groups or organisations. It suggests an alternative to thinking in these ways, namely, that learning is an activity of interdependent people. If one takes the view an organisation is the organising activities of interdependent people, it leads to a particular perspective on learning. Much of the communicative and power relating activities of interdependent people take the form of continually iterated patterns of repetition in which meaning and power figurations have the quality of stability which we call identity. But because of the nonlinear iterative nature of human interaction there is always the potential for small differences to be amplified into transformative shifts in identity. Learning is then understood as the emerging shifts in the patterning of human communicative interaction and power relating. Learning is the activity of interdependent people and can only be understood in terms of self‐organising communicative interaction and power relating in which identities are potentially transformed. Individuals cannot learn in isolation and organisations can never learn.

A complex adaptive perspective on learning within innovation projects

Abstract: Innovation is the lifeblood of companies, while simultaneously being one of the most difficult and elusive processes to manage. Failure rates are high – varying between six out of ten to nine out of ten – while the need to innovate is high. Departing from a real‐life case of a company, Sara Lee/Douwe Egberts, that has set learning within and from innovation projects high on the agenda, the main ideas about learning and innovation will be unfolded in the course of this article. It will be argued that most learning theories rest on a sender‐receiver model of knowledge transmission and this affects how people learn within innovation projects. A complex adaptive approach offers an alternative perspective from which one can evaluate and analyze learning and innovation processes. The most important characteristics of complex adaptive systems are non‐linearity, dynamic behavior, emergence and self‐organization. The implications of these phenomena for learning in innovation projects will be explained. The article finalizes with the preliminary findings of a multi‐agent simulation model, which explores what the underlying forces are beneath learning in innovation projects.

Cognition, Culture and Competition: An Empirical Test of the Learning Organization.

Abstract: This research examines the principal assumption underlying the learning organization literature that organizational learning leads to increased organizational performance and explores the role of organizational learning, culture and focused learning on organizational performance. The study is based on a stratified sample of 181 UK construction firms and adopts a structural equation methodology. As no scales exist from prior research, a new instrument is developed for a learning organization. The results suggest that double‐loop learning and cooperative cultures have a positive effect on organizational performance. The effect of competitive forces means that organizational learning focused on efficiency and proficiency leads to competitive advantage in the UK construction industry.

Improving organizational learning capability: lessons from two case studies

Abstract: This paper describes a diagnostic tool to benchmark improvements in an organization’s learning capability over time This diagnostic tool was used by two different organizations that embarked on a change program to improve their learning capability Access to these two organizations has allowed a diagnostic measure of their learning capability on a longitudinal basis Measures were taken prior to change efforts being implemented to improve learning capability and then two to three years later to assess whether any improvements have been achieved Other qualitative information on the interventions they implemented to improve their learning capability was also obtained The paper draws from these two case studies some conclusions and implications for managing change and specifically for improving the learning capability of an organization

Foundations for a learning organization: organization learning mechanisms

Abstract: This paper outlines the results of research currently being carried out at Victoria University, Australia, into what is a learning organization, how organizations learn, and how to develop a learning organization. The objective of the present study was to identify the components that underpin the development and operation of a learning organization, i.e. the foundations, or organizational learning mechanisms, that support the development and maintenance of a learning organization. The study identified four facilitating mechanisms: the learning environment, identifying learning and development needs, meeting learning and development needs and applying learning in the workplace. Factor analysis of the learning environment questionnaire identified 12 scales that supported the structural hypotheses, 11 of which had minimum reliability coefficients of 0.70 and above. This research provides an instrument for systematically measuring and monitoring progress towards achieving a learning organization.

Exploring the Divide--Organizational Learning and Learning Organization.

Abstract: The terminologies organizational learning and learning organization were once used interchangeably. However, in the mid‐1990s there was a bifurcation into two streams. Organizational learning became the descriptive stream and dealt mostly with the learning processes in the organization. This stream had its roots in social and cognitive psychology with a strong academic focus. Learning organization became the prescriptive stream with a strong practical focus. A broad theoretical framework is presented that links the two streams. In the implementation of learning organization prescriptions, enormous practical difficulties were encountered, making implementations less than successful. The barriers involved in transfer of learning to all levels in the organization (i.e. individual, collective, organizational, and inter‐organizational) and the absence of a link to the learning processes are identified as the major issues in implementation failures. It is postulated that these are the reasons for the gap between the two streams.

Empirical linkages between firm competencies and organisational learning

Abstract: Organisational learning theory appears to be practical when researchers can find links between two or more variables that can be justified and implemented. While much has been written about organisational learning, with many reported successes, further research is needed to link the internal techniques of procedure with the externalisation of these in practice. Such principles seem more valuable when superior organisational competencies are linked to a learning culture, when the improvement of behavioural routines can be traced to the existence of superior learning. This paper explores these links. The paper is based on an empirical investigation – the contemplative link between learning levels and the creation of organisational competence is a new approach. The paper seeks to make a contribution to developmental theory as well as organisational learning in practice. It suggests that a firm’s competitive advantage can be increased as a result of competencies that are established from a learning culture.

From continuous improvement to organisational learning: developmental theory

Abstract: As a learning theory, the continuous improvement (CI) discourse has benefited countless manufacturing enterprises to improve and adapt their methods of production. As one of the pillars of total quality management, it has generally included a range of dynamic concepts from high involvement teamwork and production enablers, to other social and technical capabilities such as innovation techniques. Such methodologies have been promoted in the literature as potential manifestos that can transform existing capabilities from simple representations of capability, to dynamically integrated ones (often labelled “full CI capacity”). The latter term in particular deserves more attention in the literature. Since CI techniques cannot be separated from organisational learning methodologies, it follows that CI methods should underpin holistic learning. This paper explores whether CI methodologies have advanced far enough to be considered as integrated and holistic in their own right. If not, it follows that new theories, challenges and discourses should be considered for exploration in the CI literature.

Examining the linkages between team learning behaviors and team performance

Abstract: Despite a plethora of studies purporting that learning could occur at the individual, team and organizational levels, there is still a lack of reported empirical evidence on these linkages. Accordingly, these theoretical assumptions will be tested with empirical evidences in this study. Interestingly and contrary to the literature, individual learning was not significantly related to organizational learning. Internal team learning (learning within teams) was partially related to organizational learning, and external team learning (cross‐functional team learning) was significantly related to organizational learning. Organizational learning was conceptualized and tested as a three‐factor variable that consists of commitment to learning, shared vision, and open‐mindedness. A discussion of the results is provided.

A case study in organisational change: implications for theory

Abstract: Organisational change is typically conceptualised as moving from the status quo to a new, desired, configuration to better match the environment. Change could, therefore, be seen as a departure from the norm, or alternatively as normal and simply a natural response to environmental and internal conditions. Static models of organisations are being displaced by dynamic models, which reflect the discontinuous nature of organisational change. Developments in theory suggest limitations to contingency approaches, which carry the assumptions of static models of change. Analysis of this case at PowerCo in Australia reveals a number of issues related to changes aimed at achieving a more commercial, profit‐oriented, focus. Points out that the contextualist approach is holistic, in which these aspects interact with each other as change unfolds temporally. A contextualist framework permits models of change to be visualised as dynamic rather than static, having a temporal setting which has multiple causes acting as loops rather than simple lines. This enables change to be understood as a discontinuous phenomenon having the benefits, without the limitations, of rational contingency models.

Project management as a knowledge management primer: the learning infrastructure in knowledge‐intensive organizations: projects as knowledge transformations and beyond

Abstract: The digital economy is based on knowledge and the ultimate objective is the reinforcement of performance. The business strategy has been shifted from the management of tangible assets to intangible resources and the traditional competitive position of business units is based on their capacity for effective action. The main conclusion is that a knowledge and learning management infrastructure is required in order to realize every knowledge organization as a learning organization capable of exploiting the organizational knowledge wealth.

Organisational learning, competencies, and firm performance: empirical observations

Abstract: Empirical research has already postulated the link between learning routines and the creation of competencies, but it is less clear how competencies influence organisational performance. This paper is an empirical investigation determining the relationship between the creation of competencies and the quality of learning. The purpose of the paper is to not only build on prior research that has validated the usefulness of linking levels of learning with the evidence of competencies, but also to illustrate how the creation of competencies is a socially constructed phenomenon. Thus, the paper has a strong theoretical disposition examining the existing literature as well as building on it. Socially constructed routines of themselves have little inimitable advantage to firms unless the routines are underpinned and harnessed by unique learning systems. The paper explores these concepts by showing how the creation of competencies depend on, and are predisposed to, the quality of learning interaction, the routines that are patterned from these, and the capacity of the organisation to turn the new socially constructed routines into superior performance. The paper is expected to make a major contribution to the strategic management literature by showing what types of competencies are more likely to lead to superior firm performance, and how competencies are linked to learning.

A Four-Level Learning Organisation Benchmark Implementation Model.

Abstract: Reveals that research using a new learning organisation benchmarking implementation model has found that Australian organisations are increasingly committed to adopting, and implementing, learning organisation principles. Discusses the debate over individual and organisational learning. Outlines a ten‐principle learning organisation benchmarking and implementation model and describes the methodology used to establish its validity. Shows how organisations can determine the extent of the shortfall between the importance accorded learning organisation principles and the extent of their implementation. It has the ability to identify sectoral trends and reveal individual organisation weaknesses. Concludes that the model is an effective means of establishing an organisation’s status, providing a vehicle for evolution into a learning organisation.

The relative effects of environmental, internal and contextual factors on organizational learning: the case of Hong Kong schools under reforms

Abstract: In the context of rapid environmental changes under current school reform, the present paper attempts to locate an answer for a historical question related to the sources of organizational changes and for a prevailing question probing the relationships among external, internal and contextual factors affecting school organizational learning. Based on the information provided by 1,197 teaching staff from 67 Hong Kong government‐aided elementary and secondary schools, the present study confirms the proposition advanced by the “strategic choice school”, that it is leadership action which accounts for organizational adaptation. Moreover, through a series of path analyses, transformational leadership along with supportive culture and flexible structure are mainly accountable for organizational learning, while external and contextual conditions provide the additional incentives in dictating the extent of organizational learning that is taking place in schools.

Cultural complexity: a new epistemological perspective

Abstract: Culture is a complex process. Many authors show the importance of the concept of culture in organizations. The question which arises is how to approach the cultural problematic of organizations. The paper proposes that the traditional ways – based on the Cartesian epistemology – do not match with the cultural complexity, since it simplifies too much to be satisfying. This paper proposes a new paradigm called “complexity thinking” which seems to be more appropriate for studying culture in organizations. Furthermore, the paper outlines the concepts and principles of this epistemology that could be seen more as a strategy than a ready‐for‐use method in approaching culture in learning organizations.

From theory to practice: using new science concepts to create learning organizations

Abstract: For the past ten years the management literature has increasingly discussed the concept of learning organizations. Yet, more that a decade later, few organizations have figured out how to create the structures and processes necessary to assure continuous learning. This article purports that this problem can be attributed to the mental models of those leading contemporary organizations. Learning organizations quite simply cannot be created by those who either consciously or unconsciously operate under the traditional, mechanistic organizational paradigm. If leaders are to create authentic learning organizations, they must adapt a new way of viewing reality – a new paradigm or mental model. The authors suggest that the new science theories of chaos, complexity, and quantum mechanics provide the foundation for a new way of thinking about organizations. They demonstrate the relevance of these theories for those who wish to create learning organizations and present a new‐science‐based skill set that enables twenty‐first‐century leaders to move beyond organizational adaptation to proactive change and continuous learning.

Diversity and learning in groups

Abstract: This paper examines how groups respond to diversity. Specifically, a framework is developed that integrates prior research on diversity in groups within a learning perspective. The value of the framework is that it seeks to integrate various dimensions of group diversity with the intent of highlighting critical characteristics of groups that effectively manage diverse member contributions. Within this framework, the focus is on cognitive rather than demographic diversity and on how groups use diverse ideas and approaches to learn collectively. Based on this framework, it is suggested that groups manage cognitive diversity in three distinct ways, through accommodation, elaboration and transformation. These responses to diversity may represent different levels of group learning along a continuum ranging from routine, exploitative to non‐routine, exploratory learning. An exploratory study is presented in which this framework is used to understand how groups manage cognitive diversity. Preliminary study results suggest that most groups seem to respond to diversity by accommodating or elaborating while very few groups seem to engage in transformation. Specifically, few groups seem to invest the necessary resources to capitalize on diversity and create opportunities for non‐routine learning. Implications for practice and research are discussed.

Third possibility leaders: the invisible edge women have in complex organizations

Abstract: Complexity science may be described as a feminine science because it demands holistic thinking, something that women are generally better at than men. A total of 50 women leaders in the USA, Canada, Australia, and the UK were interviewed, women who displayed what is called “third possibility leadership”, that is they were able to hold masculine and feminine values and behaviors in dynamic balance. Finds that they displayed characteristics in common: they were “paradoxical”, they gathered people together, they were “wholistic” thinkers, and they displayed well‐developed “relational intelligence”. Although they were effective leaders, their style of leadership was often invisible, and even demeaned, for socio‐cultural reasons.

Boeing – a case study example of enterprise project management from a learning organisation perspective

Abstract: This paper helps explain the impact and potential for companies to better leverage knowledge and organisational learning from their portfolio of projects. It offers a model based on analysis of the development of the Boeing Company and from change management theory of a way to achieve an enterprise project management culture through organisational learning. The paper provides insight into and a rationale for improvement of project management practice for organisations that currently possess the ability to intelligently use knowledge gained from many projects to service their stakeholders. This ability provides the feedstock for organisational reinvention that can be a survival mechanism in reacting to changed circumstances as well as providing a proactive mechanism for developing new markets. In doing so, the paper draws attention to both the requisite enterprise knowledge management infrastructure and the required organisational culture that supports commitment and enthusiasm.

Implications of complexity and chaos theories for organizations that learn

Abstract: In 1996 Hubert Saint‐Onge and Smith published an article (“The evolutionary organization: avoiding a Titanic fate”, in The Learning Organization, Vol. 3 No. 4), based on their experience at the Canadian Imperial Bank of Commerce (CIBC). It was established at CIBC that change could be successfully facilitated through blended application of theory such as system dynamics, and the then emerging notions of “chaos and complexity”. The resulting enterprise was termed an evolutionary organization (EVO), and CIBC has continued since to re‐invent itself with great success. Although the all‐embracing nature of chaos and complexity was understood, in retrospect the impact of non‐rational people‐factors, e.g. emotion, trust, openness, spirituality were underestimated. Introduces the six papers included in this special issue, which illustrate how much more sophisticated chaos and complexity have become in the decade since Hubert Saint‐Onge and Smith first began to apply the notions at CIBC. However, although the papers in this issue present some evidence of managerial “take‐up” of chaos and complexity, whether “take‐off” will ever ensue is questionable. It is proposed that, just as in the 1990s, if there is one thing that more than any other stands in the way of exploration and adoption of these ideas, it is management mindsets.

Towards better qualitative performance measurement in organizations

Abstract: In a rapidly changing business environment, the need to constantly adapt is deemed essential to maintain competitive advantage. This requires an optimum balance of quantitative and qualitative measures to monitor progress and performance. This paper provides a framework of thought process that will guide practitioners in developing better qualitative measures and seeks to answer three essential questions: thought process 1 – what is the nature of reality? Provides the answer to the question, can the phenomenon be realistically measured? Thought process 2 – what are the processes used for constructing the measure? Provides answer to the question, are the processes appropriate and sufficiently influential? Thought process 3 – what usefulness and power does this measure provide? Provides answer to the question, is it powerful in a practical environment? The framework was applied to measurement in learning organization contexts and ten models were reviewed. Conclusions cover deficiencies in the models and suggestions on how they might be improved.

An empirical study about the effect of cultural problematic on organizational learning in alliances

Abstract: In an environment where favoring organizational learning is imperative, the option of business cooperation is considered an optimal means to transmit knowledge between companies and to encourage the generation of new ones. But differences in organizational cultures of the cooperation partners can make this process difficult. Through an empirical study of small and medium‐sized companies that had established international cooperation agreements during 1997 and 1998 in the Valencian community (Spain), the influence of the differences in size and in national culture of the partners in organizational learning is observed.

Learning dialogically: the art of chaos‐informed transformation

Abstract: A decision to don the chaos lens, adopt dialogue as its primary mode of communication, and to recognize the power of the organizational mind has fundamentally and irreversibly changed the way a Dutch capital‐equipment manufacturer operates in its rapidly complexifying global marketplace. Beginning in September 1999, the focus of an ever widening circle of its membership has been on transforming itself from the inside out, that is by changing profoundly the organizational mind – the “orgmind”. Two factors make this change process particularly noteworthy: first of all, it was designed on the fly. In other words, virtually every action, activity, meeting, workshop and so on was made up as they moved along their path to the future. Second, profound change was undertaken before it was time to do so. That is, the company was “sitting pretty” enjoying a major share of the market, solid profitability as well as strong morale and employee loyalty.

"To Change the Way We Do Things Is More Important Than the Certificate on the Wall": Does Investors in People Represent an Effective Intervention Strategy for Organisational Learning?.

Abstract: This paper seeks to investigate the extent to which IiP is a useful method for managing change in local government. In order to do this considers the relative merits and limitations of IiP by examining its ability to encourage learning transfer, learning capability and strategic human resource development. By examining data from a postal survey of all 120 UK local authorities that had achieved the award by August 2001 questions the extent to which IiP can be viewed as a change management tool, as many advocates of IiP claim. Concludes with suggestions for future development.

The emerging self‐directed learning methods for design engineers

Abstract: For learning opportunities to exist in an organisation, adequate learning methods need to be available in the organisation. This paper looks at the various learning methods for engineers in the design environment adopted by two automotive organisations. With greater work demands placed on the engineer and less time to learn, a more self‐directed learning approach is emerging. Emphasis is on the engineering design environment because of the continuous need for design engineers to keep updated with current engineering information, knowledge and techniques. By having the right learning climate and methods available in the organisation, the individual can engage in self‐directed learning; the effects of which are beneficial to organisational learning and the design engineer’s self‐development.

Preparing for organisational learning by HK infrastructure project joint ventures organisations

Abstract: Organisations often collaboratively seek ways such as partnerships, alliances and joint venture (JVs), to bridge gaps in their knowledge and capacity to provide goods or services. Infrastructure projects in Hong Kong often require clusters of resources, knowledge, skills and capabilities that are difficult to obtain in a single provider – it is often problematic for any single organisation to successfully complete these projects using only in‐house resources and knowledge. Thus, providers frequently form JVs and similar forms of relationships to undertake large‐scale infrastructure projects. While one motivation has been to spread financial and other risks, a strong motivation is to better capture learning, so that this hidden and intangible asset may be later applied to improve JV partners’ competitive advantage. Presents results from a pilot study that investigates the nature of the JV relationship, focusing upon the dimension of organisational learning intentions of JV representatives interviewed.

Organizational learning and product design management: towards a theoretical model

Abstract: Examines the relationship between organizational learning and product design management while, at the same time, analysing the repercussions they may have on performance, in the Spanish ceramic tile sector. A comparative case study of four companies from this sector enabled the construction of a theoretical model, which linked the factors that facilitate organizational learning, in the context of product design management, with the activities of this practice. In this model, 14 factors are seen as being essential to the existence of organizational learning and may be divided into two groups: one related to the activities that have to do with the conceptual‐analytical phase of the product design process, and the other linked to the activities related to the creative‐technical phase. All these factors are positively associated with efficient product design management and with improved business performance.

Learning in the workplace – an instrument for competence assessment

Abstract: The presented instrument for competence assessment is used in an attempt to make a systematic assessment of what and how much has been learned by an individual employee at a certain point of time in his/her career within an enterprise Competencies in different work areas are treated: handling functional work tasks, managing disturbances, prioritising, co‐operating, organising, and achieving quality and environmental targets All competencies are assessed on a scale measuring level of competence as cognitive complexity Application of the instrument involves conducting a structured interview where the means‐goal relationship in different work activities is investigated in detail A quantitative analysis of level of competence in each work area, ranging from behavioural routines to the extent to which an individual contributes to developing and changing his/her task, is then performed The results of two different tests of inter‐rater reliability and six tests of validity (content, face and criterion validity) are presented It is concluded that the instrument is adequately valid and reliable

Improving Group Learning through Electronically Facilitated Skillful Discussions.

Abstract: The purpose of this paper is to explore how groups enhance their ability to learn by practicing skillful group discussions. Specifically, it is examined how synchronous, electronic conferencing or chatrooms may be used as a practice ground for groups learning to engage in skillful discussions. The results of an exploratory study seem to indicate that electronic conferencing can effectively support groups as a practice ground enhancing the groups’ ability to engage in reflection, collective inquiry and skillful discussion. Implications for practice and research are discussed.