Journal ArticleDOI
A Review and an Integration of Research on Job Burnout
TLDR
In this article, the authors present a conceptual framework for understanding the dynamics of burnout, including determinants of and interrelationships among the three burnout components, including emotional exhaustion, depersonalization, and diminished personal accomplishment.Abstract:
Burnout is a unique type of stress syndrome, characterized by emotional exhaustion, depersonalization, and diminished personal accomplishment. Although burnout has been shown to be potentially very costly in the helping professions, such as nursing, education, and social work, little work has been done thus far to establish its generalizability to industry. This article reviews the literature on burnout and provides a conceptual framework designed to improve the understanding of burnout. Propositions are presented that are aimed at clarifying the dynamics of burnout, including determinants of and interrelationships among the three burnout components.read more
Citations
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Journal ArticleDOI
The job demands-resources model of burnout
TL;DR: Results confirmed the 2-factor structure (exhaustion and disengagement) of a new burnout instrument--the Oldenburg Burnout Inventory--and suggested that this structure is essentially invariant across occupational groups.
Journal ArticleDOI
A meta-analytic examination of the correlates of the three dimensions of job burnout.
Raymond T. Lee,Blake E. Ashforth +1 more
TL;DR: This meta-analysis examined how demand and resource correlates and behavioral and attitudinal correlates were related to each of the 3 dimensions of job burnout, finding that emotional exhaustion was more strongly related to the demand correlates than to the resource correlates.
Journal ArticleDOI
Emotion regulation in the workplace: a new way to conceptualize emotional labor.
TL;DR: The purposes of this article are to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms ofotional labor, and to present a model of emotional Labor that includes individual differences and organizational factors.
Journal ArticleDOI
The Dimensions, Antecedents, and Consequences of Emotional Labor
TL;DR: In this article, the authors conceptualized the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt.
Journal ArticleDOI
Using the job demands-resources model to predict burnout and performance
TL;DR: In this paper, the authors used the job demands-resources model to examine the relationship between job characteristics, burnout, and (other-ratings of) performance, and found that job demands (e.g., work pressure and emotional demands) would be the most important antecedents of the exhaustion component of burnout.
References
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TL;DR: This transmutability of the validation matrix argues for the comparisons within the heteromethod block as the most generally relevant validation data, and illustrates the potential interchangeability of trait and method components.
Journal ArticleDOI
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Sheldon Cohen,Thomas Ashby Wills +1 more
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Book
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Journal ArticleDOI
The measurement of experienced burnout
TL;DR: A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals as discussed by the authors, and three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment.