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Beyond Process: TQM Content and Firm Performance
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In this paper, the authors consider TQM in relation to firm orientation and identify market advantage, product design efficiency, process efficiency, and product reliability as the key feature of its content.Abstract:
Authors of the literature on total quality management (TQM) have been much more concerned with process than content. This article considers TQM in relation to firm orientation and identifies market advantage, product design efficiency, process efficiency, and product reliability as the key feature of its content. Performance expectations for TQM. In the form of Increased revenues, reduced costs, and their time lags, are addressed in the context of environmental uncertainty.read more
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Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Journal ArticleDOI
The relationship between total quality management practices and their effects on firm performance
TL;DR: In this article, the authors identify the relationships among TQM practices and examine the direct and indirect effects of these practices on various levels of organizational performance, using cross-sectional mail survey data collected from firms operating in the US.
Journal ArticleDOI
Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
TL;DR: In this paper, the authors developed a theoretical framework that integrates institutional and network perspectives on the form and consequences of administrative innovations and found strong evidence for the importance of institutional factors in determining how innovations are defined and implemented.
Journal ArticleDOI
Contingency research in operations management practices
Rui Sousa,Christopher A. Voss +1 more
TL;DR: In order to increase the understanding of patterns of use of operations management practices, OM scholars need to study in more depth the process of selection of OM best practices by organizations, and put forward a framework to underpin such research integrating contingency theory and other theoretical perspectives.
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Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study
TL;DR: In this paper, the authors used institutional theory and contingency theory as the basis to test the effect of contextual factors on TQM and organizational performance relationships, and found that the effects of these factors on four performance measures are generally similar across subgroups of companies.
References
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Competitive advantage: creating and sustaining superior performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as discussed by the authors, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
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Competitive Advantage: Creating and Sustaining Superior Performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as mentioned in this paper, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
Posted Content
Competitive Strategy: Techniques for Analyzing Industries and Competitors
TL;DR: Porter as mentioned in this paper presents a comprehensive structural framework and analytical techniques to help a firm to analyze its industry and evolution, understand its competitors and its own position, and translate this understanding into a competitive strategy to allow the firm to compete more effectively to strengthen its market position.
Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
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