Book ChapterDOI
Business process simulation
Wmp Wil van der Aalst,J Joyce Nakatumba,A Anne Rozinat,Nick Russell +3 more
- pp 313-338
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TLDR
This chapter proposes a new way of characterizing resource availability by incorporating better resource characterizations in contemporary tools so that business process simulation can finally deliver on its outstanding promise.Abstract:
Although simulation is typically considered as relevant and highly applicable, the use of simulation is limited in reality Many organizations have tried to use simulation to analyze their business processes at some stage However, few are using simulation in a structured and effective manner This may be caused by a lack of training and limitations of existing tools, but in this chapter, we argue that there are also several additional and more fundamental problems First of all, the focus is mainly on design while managers would also like to use simulation for operational decision making (solving the concrete problem at hand rather than some abstract future problem) Second, there is limited support for using existing artifacts such as historical data and workflow schemas Third, the behavior of resources is modeled in a rather naive manner This chapter focuses on the last problem It proposes a new way of characterizing resource availability The ideas are described and analyzed using CPN Tools Experiments show that it is indeed possible to capture human behavior in business processes in a much better way By incorporating better resource characterizations in contemporary tools, business process simulation can finally deliver on its outstanding promiseread more
Citations
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Journal ArticleDOI
Business Process Management: A Comprehensive Survey
Wmp Wil van der Aalst,van der +1 more
TL;DR: The practical relevance of BPM and rapid developments over the last decade justify a comprehensive survey and an overview of the state-of-the-art in BPM.
Book ChapterDOI
The Six Core Elements of Business Process Management
Michael Rosemann,Jan vom Brocke +1 more
TL;DR: The BPM Handbook as discussed by the authors provides a framework that consolidates and structures the essential factors that constitute BPM as a whole, including strategic alignment, governance, methods, information technology, people, and culture.
Book ChapterDOI
Business Process Analytics
TL;DR: This chapter discusses the underlying format and types of process events as the common source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and forward-looking process analytics.
Book ChapterDOI
Business Process Quality Management
TL;DR: This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain.
References
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Book
Simulation Modeling and Analysis
Averill M. Law,W. David Kelton +1 more
TL;DR: The text is designed for a one-term or two-quarter course in simulation offered in departments of industrial engineering, business, computer science and operations research.
Book
Engineering Psychology and Human Performance
TL;DR: In this article, the authors introduce engineering psychology and human performance, and present an overview of the major aspects of engineering psychology, including: Signal Detection, Information Theory and Absolute Judgment, Attention in Perception and Display Space, Spatial Displays, Memory and Training 8. Decision Making 9. Selection of Action 10. Attention, Time sharing and Workload 11. Mental Workload, Stress, and Individual Differences: Cognitive and Neuroergonomic Perspectives 12. Automation 13. Epilogue
Book
Process Innovation: Reengineering Work Through Information Technology
TL;DR: In this article, Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives and highlights the roles of new organizational structures and human resource programs in developing process innovation.
Book
Workflow Management: Models, Methods, and Systems
Wil vanderAalst,Kees M. van Hee +1 more
TL;DR: This book provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets, to provide a comprehensive introduction to workflow management.
Journal Article
Workflow Management: Models, Methods, and Systems
TL;DR: Workflow Management as mentioned in this paper is an overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets, which facilitates communication between designers and users, and includes case studies, review exercises, and a glossary.