Communication, dialogue and project management

TLDR: In this paper, the authors explore how the communicative practices of project managers create a dialogue with stakeholders that ultimately impacts the content, direction and outcome of a project and find that project managers do not subscribe to the belief that communication is part of a constitutive process.

Abstract: Purpose – Project communication is overwhelmingly viewed as the proper and timely delivery of pertinent project information. The view of communication in this way misses the constitutive nature of communication. Communication is more than message exchange but a way that project managers generate the grounds for a project. The purpose of this paper is to explore how the communicative practices of project managers creates a dialogue with stakeholders that ultimately impacts the content, direction and outcome of a project. Design/methodology/approach – Semi-structured interviews were performed with project managers from the Project Management Office of a large international bank. The project managers were responsible for their own projects of varying size with scopes that included everything from marketing initiatives to heavily oriented technology projects. Findings – Overall, the project managers interviewed for the current project do not subscribe to the belief that communication is part of a constitutive...