Journal ArticleDOI
Competition in wholesale markets: Do MNOs compete to host MVNOs?
Elisabet Garrido,Jason Whalley +1 more
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TLDR
In this article, the authors extend previous research examining wholesale market shares of mobile network operators (MNOs) and propose that those operators that are late entrants in a market and belong to an international group with a proactive attitude towards hosting virtual operators positively influences wholesale market share of MNOs.About:
This article is published in Telecommunications Policy.The article was published on 2013-12-01. It has received 8 citations till now.read more
Citations
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Journal ArticleDOI
Switching behavior and customer satisfaction in mobile services
TL;DR: The analysis highlights that both service value and corporate image exert the strongest influence on customer satisfaction and loyalty both for traditional and virtual mobile services, despite some relevant differences were found regarding switching costs.
Journal ArticleDOI
Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services
TL;DR: In this article, the authors analyzed the creation of customer satisfaction and loyalty, along with the influence of switching costs in the mobile services market, by analyzing network mobile services and virtual mobile services, in order to empirically and conceptually investigate the difference between these mobile services' operators.
Journal ArticleDOI
The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market
Bidit Lal Dey,Wafi Al-Karaghouli,Stanimir Minov,Mujahid Mohiuddin Babu,Angela Ayios,Syed Sardar Mahammad,Ben Binsardi +6 more
TL;DR: Speed, along with other network service quality variables such as call quality and customer service, has a direct influence, and brand image an indirect influence on perceived value which in turn influences customer satisfaction and discourages switching intention.
Journal ArticleDOI
Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators
TL;DR: In this article, the impact of mobile virtual network operators (MVNOs) on the performance of mobile network operators in the presence of overlapping generations of wireless mobile technologies (2G and 3G) was examined.
Journal ArticleDOI
An Exploration of Relationships Between Mobile Network Operators (MNO) and Mobile Virtual Network Operations (MVNO) in Nigeria: A Case Study of MVNO in United States of America
TL;DR: The bottlenecks experienced by MNOs by establishing relationships with MVNOs in Nigeria are identified and the various forms of MVNO business models available in the industry and the types of policies that support the MVNO success and sustainability are covered.
References
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Journal ArticleDOI
First‐mover advantages
TL;DR: Theoretical and empirical literature on mechanisms that confer advantages and disadvantages on first-mover firms are surveyed and recommendations are given for future research.
Book ChapterDOI
Coordination and Lock-In: Competition with Switching Costs and Network Effects
Joseph Farrell,Paul Klemperer +1 more
TL;DR: In this paper, the authors argue that even inefficient incompatible competition is often more profitable than compatible competition, especially for dominant firms with installed-base or expectational advantages, and therefore favor thoughtfully pro-compatibility public policy.
Journal ArticleDOI
From value chain to value network: Insights for mobile operators
Joe Peppard,Anna Rylander +1 more
TL;DR: In this article, the authors introduce the value network concept and illuminates on its value creating logic, and introduce Network Value Analysis (NVA) as a way to analyse competitive ecosystems.
Journal ArticleDOI
A value chain model for mobile data service providers
Phillip Olla,Nandish V. Patel +1 more
TL;DR: This paper introduces a new revenue generating business model based on a case study of the BTAirwave service that provides flexible IT/IS architecture and challenges the current structure of the mobile telecoms sector by proposing a MDSP.