Open Access
Customer perceptions of e-service quality in online shopping
Vazifehdust Housein,Eskandarnia Donya +1 more
- Iss: 9495, pp 27-42
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The article was published on 2012-01-01 and is currently open access. It has received 265 citations till now. The article focuses on the topics: Service quality & Customer advocacy.read more
Citations
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Journal ArticleDOI
An Integrated Model for Customer Online Repurchase Intention
TL;DR: An integrated model by examining how utilitarian factors, the hedonic factor, and social/psychological factors directly or indirectly influenced consumers' continuance intention in the context of online shopping provides statistically significant explanations of the variation in consumers' online repurchase intention.
Journal ArticleDOI
Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology
TL;DR: It is proposed that website design quality is a multi-dimensional construct with a higher-order structure that, when successfully incorporated into the UTAUT model, outperforms existing models.
Journal ArticleDOI
Measuring user satisfaction from e-Government services: Lessons from Jordan
TL;DR: These findings indicate the usefulness and importance to unveil the key drivers of e-Satisfaction so as to provide feedback in a set of recommendations that will enable creating e-Government portals which are compatible with citizens' needs, desires, and expectations.
Journal ArticleDOI
The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust
Rami Mohammad Al-dweeri,Zaid Mohammad Obeidat,Mohammad Al-Dwiry,Muhammad Alshurideh,Alaa Alhorani +4 more
TL;DR: In this paper, the role of online satisfaction and e-trust as mediators in the relationship between electronic service quality (e-SQ) and online loyalty (integrating behavioral and attitudinal elements), in the context of e-shopping was analyzed.
Extending the Technology Acceptance Model to Mobile Banking Adoption in Rural Zimbabwe
TL;DR: In this paper, the authors investigated the applicability of the extension of the technology acceptance model (TAM) in determining factors that influence unbanked rural communities Zimbabwe's intention to adopt mobile banking services.
References
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Journal ArticleDOI
An Integrated Model for Customer Online Repurchase Intention
TL;DR: An integrated model by examining how utilitarian factors, the hedonic factor, and social/psychological factors directly or indirectly influenced consumers' continuance intention in the context of online shopping provides statistically significant explanations of the variation in consumers' online repurchase intention.
Journal ArticleDOI
Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology
TL;DR: It is proposed that website design quality is a multi-dimensional construct with a higher-order structure that, when successfully incorporated into the UTAUT model, outperforms existing models.
Journal ArticleDOI
Measuring user satisfaction from e-Government services: Lessons from Jordan
TL;DR: These findings indicate the usefulness and importance to unveil the key drivers of e-Satisfaction so as to provide feedback in a set of recommendations that will enable creating e-Government portals which are compatible with citizens' needs, desires, and expectations.
Journal ArticleDOI
The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust
Rami Mohammad Al-dweeri,Zaid Mohammad Obeidat,Mohammad Al-Dwiry,Muhammad Alshurideh,Alaa Alhorani +4 more
TL;DR: In this paper, the role of online satisfaction and e-trust as mediators in the relationship between electronic service quality (e-SQ) and online loyalty (integrating behavioral and attitudinal elements), in the context of e-shopping was analyzed.
Extending the Technology Acceptance Model to Mobile Banking Adoption in Rural Zimbabwe
TL;DR: In this paper, the authors investigated the applicability of the extension of the technology acceptance model (TAM) in determining factors that influence unbanked rural communities Zimbabwe's intention to adopt mobile banking services.
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How website quality, service quality, perceived risk and customer satisfaction affects repurchase intension?: a case of Taobao online shopping
Hsin-Fan Chen,Sheng-Hung Chen +1 more