Open AccessJournal Article
Development of a questionnaire to assess patients' satisfaction with consultations in general practice.
TLDR
The development of a new questionnaire to assess patients' satisfaction with consultations together with initial tests of the questionnaire's reliability and validity are reported, finding it reliable under the conditions of this study.Abstract:
The assessment of patient satisfaction has become an important concern in the evaluation of health services. Measures of satisfaction must be valid and reliable if they are to be used widely. This paper reports the development of a new questionnaire to assess patients' satisfaction with consultations together with initial tests of the questionnaire's reliability and validity. Principal components analysis of the patients' assessments of care revealed three factors of satisfaction: the professional aspects of the consultation, the depth of the patient's relationship with the doctor, and the perceived length of the consultation. The consultation satisfaction questionnaire is reliable under the conditions of this study and may have a role in research, medical education and audit.read more
Citations
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Patient-centredness: a conceptual framework and review of the empirical literature.
Nicola Mead,Peter Bower +1 more
TL;DR: This paper reviews the conceptual and empirical literature in order to develop a model of the various aspects of the doctor-patient relationship encompassed by the concept of 'patient-centredness' and to assess the advantages and disadvantages of alternative methods of measurement.
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The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.
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Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations
Paul Little,Hazel Everitt,Ian Williamson,Greg Warner,Michael Moore,Clare Gould,Kate Ferrier,Sheila Payne +7 more
TL;DR: If doctors don't provide a positive, patient centred approach patients will be less satisfied, less enabled, and may have greater symptom burden and higher rates of referral and use more health service resources.
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Preferences of patients for patient centred approach to consultation in primary care: observational study.
Paul Little,Hazel Everitt,Ian Williamson,Greg Warner,Michael Moore,Clare Gould,Kate Ferrier,Sheila Payne +7 more
TL;DR: Patients in primary care strongly want a patient centred approach, with communication, partnership, and health promotion—those vulnerable either psychosocially or because they are feeling unwell should be sensitive to patients who have a strong preference for patient centre.
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Eliciting public preferences for healthcare: a systematic review of techniques.
Mandy Ryan,D A Scott,C. Reeves,Angela Bate,E R van Teijlingen,Elizabeth M. Russell,Moira Joan Napper,C M Robb +7 more
TL;DR: The aim was to identify techniques that could be reasonably used to elicit public views on the provision of healthcare and to make recommendations regarding the use of methods and future research.
References
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Journal ArticleDOI
Defining and measuring patient satisfaction with medical care
TL;DR: Form II of the Patient Satisfaction Questionnaire (PSQ), a self-administered survey instrument designed for use in general population studies, well represents the content of characteristics of providers and services described most often in the literature and in response to open-ended questions.
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Methods for measuring patient satisfaction with specific medical encounters
John E. Ware,Ron D. Hays +1 more
TL;DR: In both studies, the E5 scales showed greater response variability and better predicted whether patients intended to return to the same doctor in the future, recommend the doctor to a friend, and comply with the medical regimen.
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The medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior
TL;DR: The development of a scale to measure patient satisfaction with an encounter with a physician or other primary care provider is reported and the distribution of satisfaction scores is broader than that reported for other scales and approaches the normal in shape.
Journal ArticleDOI
Scale for the measurement of attitudes toward physicians and primary medical care.
TL;DR: Patients' attitudes toward physicians and medical care, as well as the providers, should be consulted as to their attitudes, concerns, and satisfactions with the medical care they receive.