Journal ArticleDOI
Do people do what they say? Further studies on the situational interview.
Gary P. Latham,Lise M. Saari +1 more
About:
This article is published in Journal of Applied Psychology.The article was published on 1984-11-01. It has received 189 citations till now. The article focuses on the topics: Job performance & Situational ethics.read more
Citations
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The Service Encounter: Diagnosing Favorable and Unfavorable Incidents:
TL;DR: In this article, the authors collected 700 incidents from customers of airlines, hotels, and restaurants and used the critical incident method to identify the most frequent service encounter from the customer's point of view.
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Customer switching behavior in service industries: An exploratory study
TL;DR: In this paper, customer switching behavior damages market share and profitability of service firms yet has remained virtually unexplored in the marketing literature, and the author reports results of a critical incid...
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
TL;DR: In this article, the authors describe the results of a critical incident study based on more than 800 incidents involving self-service technologies solicited from customers through a Web-based survey, and present a discussion of the resulting critical incident categories and their relationship to customer attributions, complaining behavior, word of mouth, and repeat purchase intentions.
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Modeling the Antecedents of Proactive Behavior at Work
TL;DR: Using a sample of U.K. wire makers, a model in which personality and work environment antecedents affect proactive work behavior via cognitive-motivational mechanisms was tested and positive self-reported proactive work behaviors were validated against rater assessments.
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4. Personal initiative: An active performance concept for work in the 21st century
Michael Frese,Doris Fay +1 more
TL;DR: Personal initiative is defined as self-starting and proactive work behavior that overcomes barriers to achieve a goal as discussed by the authors, and it is argued that future workplaces will require people to show more personal initiative than before, and that current concepts of performance and organizational behavior are more reactive than desirable.
References
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Social learning theory
TL;DR: In this article, an exploración de the avances contemporaneos en la teoria del aprendizaje social, con especial enfasis en los importantes roles que cumplen los procesos cognitivos, indirectos, and autoregulatorios.
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Increasing productivity through performance appraisal
Gary P. Latham,Kenneth N. Wexley +1 more
TL;DR: It's important for you to start having that hobby that will lead you to join in better concept of life and reading will be a positive activity to do every time.