Journal ArticleDOI
The critical incident technique.
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This article is published in Psychological Bulletin.The article was published on 1954-07-01. It has received 8493 citations till now. The article focuses on the topics: Critical Incident Technique & Job analysis.read more
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A Paradigm for Developing Better Measures of Marketing Constructs
TL;DR: A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers deal with marketing as discussed by the authors.
Journal ArticleDOI
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents:
TL;DR: In this article, the authors collected 700 incidents from customers of airlines, hotels, and restaurants and used the critical incident method to identify the most frequent service encounter from the customer's point of view.
Journal ArticleDOI
The economic implications of corporate financial reporting
TL;DR: This paper found that the majority of managers would avoid initiating a positive NPV project if it meant falling short of the current quarter's consensus earnings, and more than three-fourths of the surveyed executives would give up economic value in exchange for smooth earnings.
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When Work And Family Are Allies: A Theory Of Work-Family Enrichment
TL;DR: Work-family enrichment as discussed by the authors is defined as the extent to which experiences in one role improve the quality of life in the other role, and it is used as a way to measure the effect of work-life transitions.
References
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ReportDOI
A method for man-machine task analysis
TL;DR: In this paper, a systematic procedure for making a task analysis of the operator's job in any man-machine system is described, where the operator is treated as part of the system's linkages from input to output functions.
The aviation psychology program in the army air forces
TL;DR: The origins and development of the aviation psychology program was discussed in this paper. But the evaluation of individual reactions to combat, individual differences and trait differences, education and training and evaluation of effectiveness, design of equipment, and techniques of prediction and experimentation were discussed.