Journal ArticleDOI
Effects of job stress on self-esteem, job satisfaction, and turnover intention
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In this article, the authors focused on female inbound call center counselors who are easily exposed to emotional labor when customers express anger and hostility and use swear words toward invisible targets on the phone.Abstract:
This study is focused on female inbound call center counselors who are easily exposed to emotional labor when customers express anger and hostility and use swear words toward invisible targets on the phone. Our study is based on 244 responses from female inbound call center counselors. Job stress has a significantly negative effect on job satisfaction and self-esteem. It was shown that self-esteem has a partially mediating effect, and turnover experience had a moderating effect. It is important to shed new light on the roles of self-esteem among determinants of job satisfaction.read more
Citations
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Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates
TL;DR: In this paper, the authors examined and compared the differential impacts of job satisfaction (JS), trust (T), and perceived organizational performance (POP) on turnover intention (TI) in public and private sector organizations.
Journal ArticleDOI
The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers
TL;DR: In this paper, the authors explored how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations.
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The protective role of self-esteem, perceived social support and job satisfaction against psychological distress among Chinese nurses.
TL;DR: Job satisfaction, self-esteem and perceived social support were identified, in this order of importance, as protective factors against psychological distress.
Journal ArticleDOI
Are employees with higher organization-based self-esteem less likely to quit? A moderated mediation model
TL;DR: In this article, the authors focused on striving for achievement as an important antecedent forming Organization-Based Self-Esteem (OBSE) and the relationship between achievement striving and turnover intention in the hospitality industry.
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Does organizational climate moderate the relationship between job stress and intent to stay? Evidence from Macau SAR, China
TL;DR: In this article, a semi-structured questionnaire has been prepared and a street survey has been carried out at popular public places in Macau to investigate the moderating influence of organizational climate in the relationship between job stress and intent to stay.
References
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Journal ArticleDOI
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Book
Job Satisfaction: Application, Assessment, Causes, and Consequences
TL;DR: The Nature of Job Satisfaction The Assessment of job Satisfaction How people feel about work Antecedents of job satisfaction Potential Effects of job satisfaction Concluding Remarks as mentioned in this paper.