Journal ArticleDOI
Evaluating the Enhancement of Corporate Social Responsibility Websites Quality Based on a New Hybrid MADM Model
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In this paper, the authors analyzed websites of benchmark companies for establishing an evaluation model to be a reference for CSR website design, and the recommended improvement priorities according to results of the expert interviews were provided.Abstract:
Corporations would utilize advanced information technologies for generating corporate social responsibility (CSR) reports and communicating with their stakeholders. However, corporations often could not determine whether their CSR websites are capable of effective communication with the stakeholders. The purpose of this study would be to analyze websites of benchmark companies for establishing an evaluation model to be a reference for CSR website design. Information from expert interviews carried out in this study underwent DEMATEL method for analyzing the mutual relationships between the quality criteria and dimensions of CSR websites. DANP was then used to calculate the weight of each criterion. Finally, we would make use VIKOR method to prioritize the performance CSR website satisfaction. The following provides the recommended improvement priorities according to results of the expert interviews: service quality (C) followed by information quality (B) followed by technical quality (A).read more
Citations
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Journal ArticleDOI
VIKOR Technique: A Systematic Review of the State of the Art Literature on Methodologies and Applications
TL;DR: A systematic review of the VlseKriterijuska Optimizacija I Komoromisno Resenje (VIKOR) method in several application areas such as sustainability and renewable energy is presented in this article.
Journal ArticleDOI
A state of the art literature review of VIKOR and its fuzzy extensions on applications
TL;DR: This comprehensive literature review provides an insight for researchers and practitioners on VIKOR applications in terms of showing current state and potential areas for future attempts to be focused in the future.
Journal ArticleDOI
Erodibility prioritization of sub-watersheds using morphometric parameters analysis and its mapping: A comparison among TOPSIS, VIKOR, SAW, and CF multi-criteria decision making models.
TL;DR: Results showed that morphometric parameters have high efficiency in identification of erosion-prone areas and also VIKOR method has higher predictive accuracy than TOPSIS, SAW, and CF models.
Journal ArticleDOI
A Hybrid MCDM Approach for Strategic Project Portfolio Selection of Agro By-Products
Animesh Debnath,Jagannath Roy,Samarjit Kar,Edmundas Kazimieras Zavadskas,Jurgita Antucheviciene +4 more
TL;DR: In this paper, a hybrid multiple criteria decision-making (MCDM) approach combining modified grey Decision-Making Trial and Evaluation Laboratory (DEMATEL), Multi-Attributive Border Approximation area Comparison (MABAC) and sensitivity analysis was used to select the best portfolio of genetically modified (GM) Agro byproducts.
Journal ArticleDOI
Assessing web sites quality
TL;DR: A Systematic Literature Review (SLR) to identify the purposes of recent researches from the assessment and determine the affected categories and a process of collecting and extracting data (criteria featuring web sites) from a list of studies is proposed.
References
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Journal Article
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Journal ArticleDOI
E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality
TL;DR: In this article, a multiple-item scale (E-S-QUAL) is proposed for measuring the service quality delivered by a service provider. But, the scale is based on the means-end framework.
Book
Decision making with dependence and feedback : the analytic network process
TL;DR: The Analytic Network Process is particularly useful to project the future of a group or company considering all the influences and risks: economic, social, political, technological, environmental, and others.