Journal ArticleDOI
Expected user experience of mobile augmented reality services: a user study in the context of shopping centres
Thomas Olsson,Else Lagerstam,Tuula Kärkkäinen,Kaisa Väänänen-Vainio-Mattila +3 more
- Vol. 17, Iss: 2, pp 287-304
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TLDR
The user experience categories and user requirements that were identified can serve as targets for the design of user experience of future MAR services.Abstract:
The technical enablers for mobile augmented reality (MAR) are becoming robust enough to allow the development of MAR services that are truly valuable for consumers. Such services would provide a novel interface to the ubiquitous digital information in the physical world, hence serving in great variety of contexts and everyday human activities. To ensure the acceptance and success of future MAR services, their development should be based on knowledge about potential end users' expectations and requirements. We conducted 16 semi-structured interview sessions with 28 participants in shopping centres, which can be considered as a fruitful context for MAR services. We aimed to elicit new knowledge about (1) the characteristics of the expected user experience and (2) central user requirements related to MAR in such a context. From a pragmatic viewpoint, the participants expected MAR services to catalyse their sense of efficiency, empower them with novel context-sensitive and proactive functionalities and raise their awareness of the information related to their surroundings with an intuitive interface. Emotionally, MAR services were expected to offer stimulating and pleasant experiences, such as playfulness, inspiration, liveliness, collectivity and surprise. The user experience categories and user requirements that were identified can serve as targets for the design of user experience of future MAR services.read more
Citations
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Journal Article
Understanding the Usage and Requirements of the Photo Tagging System
Aqdas Malik,Marko Nieminen +1 more
TL;DR: It is concluded that better visibility of the tagging feature and introducing social elements would improve the usage and benefit of tagging and provide automated tag suggestions that are comprehensible, conceptually relevant and the relation between the displayed tags and the photo is clear would make users more willing to engage with tagging activities.
Proceedings ArticleDOI
VacuumCleanAR: augmented reality-based self-explanatory physical artifacts
TL;DR: The fully functional HoloLens application VacuumCleanAR is designed and implemented, which allows users to discover the hidden innovations of a vacuum cleaner in a less functional and more consumer-centric way and reveals the scope for augmenting other physical artifacts in a similar fashion.
Journal ArticleDOI
How mobile augmented reality digitally transforms the retail sector: examining trust in augmented reality apps and online/offline store patronage intention
TL;DR: In this article , the authors identify whether aspects of expectancy-value judgments (EVJ) of uses and gratifications, such as novelty, fashion/status, sociability and relaxation, influenced trust in augmented reality (AR) apps; whether trust in AR apps influenced usage intention toward AR apps and online/offline store patronage intention and the moderating effect of consumer self-determination.
Journal ArticleDOI
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda
Wided Batat,Wafa Hammedi +1 more
TL;DR: In this article , the authors present a comprehensive and integrative extended reality technology (ERT) framework for the design of phygital customer and service experiences, which can be used to enhance the cognitive, social, sensory, and contextual dimensions of the experience and create a continuum in terms of customer value from physical to digital settings.
Journal ArticleDOI
Annotation and Visualization in Android: An Application for Education and Real Time Information
TL;DR: The architecture and a basic implementation of a prototype for an AR application that displays information (opinions) about physical places as comments overlaid to the place left there by other users, but that also encourage in-situ content creation for collaboration is shown.
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