Journal ArticleDOI
From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value
Tony Bovaird,Elke Loeffler +1 more
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TLDR
However, there are concerns that co-production may involve greater risks than professionalised service provision, although services may be quality assured more successfully through involving users and embedding them in the community.Abstract:
User and community co-production has always been important, but rarely noticed. However, there has recently been a movement towards seeing co-production as a key driver for improving publicly valued outcomes, e.g. through triggering behaviour change and preventing future problems. However, citizens are only willing to co-produce in a relatively narrow range of activities that are genuinely important to them and are keen that their co-production effort is not wasted by public agencies. Moreover, there are concerns that co-production may involve greater risks than professionalised service provision, although services may be quality assured more successfully through involving users and embedding them in the community. While offering potential significant improvements in outcomes, and cost savings, co-production is not resource-free. Co-production may be ‘value for money’, but it usually cannot produce value without money.read more
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Journal ArticleDOI
A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey
TL;DR: A systematic review of 122 articles and books (1987-2013) of co-creation/co-production with citizens in public innovation is presented in this article, where the authors analyze the objectives and outcomes of the process.
Journal ArticleDOI
Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward
TL;DR: In this article, the authors explore whether co-creation offers a viable path for the public sector and explore the role of the public service in the transformation from a legal authority and a service provider.
Journal ArticleDOI
Activating Citizens to Participate in Collective Co-Production of Public Services
TL;DR: In this article, the authors conducted a large-sample survey in five European countries to examine the major gulf between current levels of collective and individual co-production and examine what the social policy implications would be if, given the potential benefits, the government wishes to encourage greater collective coproduction.
Journal ArticleDOI
The SERVICE framework: a public service-dominant approach to sustainable public services
TL;DR: In this article, the authors argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations, and they argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach.
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Representative Bureaucracy and the Willingness to Coproduce: An Experimental Study
TL;DR: This paper found a clear pattern of increasing willingness on the part of women to coproduce when female names are more represented in the agency responsible for recycling, particularly with respect to the more difficult task of composting food waste.
References
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Book
Bowling Alone: The Collapse and Revival of American Community
TL;DR: Putnam as mentioned in this paper showed that changes in work, family structure, age, suburban life, television, computers, women's roles and other factors are isolating Americans from each other in a trend whose reflection can clearly be seen in British society.
Competitive advantage: creating and sustaining superior performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as discussed by the authors, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
Book
Competitive Advantage: Creating and Sustaining Superior Performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as mentioned in this paper, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
Journal ArticleDOI
A Ladder of Citizen Participation
TL;DR: Beskriver ulike grader av brukermedvirkning, og regnes som en klassiker innenfor temaet Brukermedveirkning og psykisk helsearbeid as discussed by the authors.
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A public management for all seasons
TL;DR: In this paper, the authors discuss the doctrinal content of the group of ideas known as "New Public Management" (NPM), the intellectual provenance of those ideas, explanations for their apparent persuasiveness in the 1980 s; and criticisms which have been made of the new doctrines.