Journal ArticleDOI
How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs
Mary E. Guy,Hyun Jung Lee +1 more
TLDR
In this article, the authors examined how emotional intelligence mediates emotional labor in the performance of work duties by using job satisfaction and burnout as criterion variables and found that the ability to regulate one's own emotions decreases burnout.Abstract:
Most public service jobs involve emotionally intense work demands. For this reason, the terms emotional intelligence and emotional labor have entered the lexicon of public service. The former refers to the ability to sense and regulate one’s own emotions as well as to sense others’ emotional state, while the latter refers to the exercise of emotive skills to get the job done. This study examines how emotional intelligence mediates emotional labor in the performance of work duties by using job satisfaction and burnout as criterion variables. Although findings are mixed with regard to job satisfaction, a statistically significant relationship exists in the mediation between emotional labor and burnout. Specifically, the ability to regulate one’s own emotions decreases burnout. Implications for training and development are discussed.read more
Citations
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Working With Emotional Intelligence
TL;DR: The working with emotional intelligence is universally compatible with any devices to read and is available in the digital library an online access to it is set as public so you can get it instantly.
Emotional Intelligence and Leadership Effectiveness
TL;DR: In this paper, the authors investigated the relationship between emotional intelligence and leadership effectiveness and found no significant positive relationship between leadership effectiveness as perceived by the subordinate and the various dimensions of emotional intelligence, and suggested that the emotional intelligence of the manager has no significant impact on the perceived effectiveness of that manager.
Journal ArticleDOI
A Meta-Analysis of Job Satisfaction Correlates in the Public Administration Literature
TL;DR: This paper applied a meta-analysis to the public administration literature on job satisfaction to find out what can be learned by applying a meta analysis to public management scholars on the job satisfaction of public administration workers.
Journal ArticleDOI
Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout
TL;DR: In this paper, the authors examined the mediation effects of surface acting, deep acting, and job stress on emotional labor stress and burnout in hotel frontline employees, and found that active coping and seeking support alleviate the undesirable phenomenon of burnout resulting from emotional labour stress, while avoidant coping strategy does not have any significant moderation effect.
Journal ArticleDOI
The mediating effect of emotional intelligence between emotional labour, job stress, burnout and nurses' turnover intention.
Eunyoung Hong,Young Sook Lee +1 more
TL;DR: It is suggested that increasing emotional intelligence might critically decrease nurses' turnover intention by reducing the effect of emotional labour on burnout.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
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The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study
Chi-Sum Wong,Kenneth S. Law +1 more
TL;DR: In this paper, the authors developed a psychometrically sound and practically short EI measure that can be used in leadership and management studies, and provided exploratory evidence for the effects of the EI of both leaders and followers on job outcomes.
Journal ArticleDOI
Emotion regulation in the workplace: a new way to conceptualize emotional labor.
TL;DR: The purposes of this article are to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms ofotional labor, and to present a model of emotional Labor that includes individual differences and organizational factors.
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The Managed Heart
TL;DR: In this paper, the authors explain how the forest service socializes firefighters to understand risk and evaluate the degree to which firefighters accept this socialization process, demonstrating that they are trained to view firefighting as an activity dangerous only for the incompetent and explores how this position holds up when confronted with the death of a firefighter.
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The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study
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