Journal ArticleDOI
Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout
TLDR
In this paper, the authors examined the mediation effects of surface acting, deep acting, and job stress on emotional labor stress and burnout in hotel frontline employees, and found that active coping and seeking support alleviate the undesirable phenomenon of burnout resulting from emotional labour stress, while avoidant coping strategy does not have any significant moderation effect.About:
This article is published in International Journal of Hospitality Management.The article was published on 2019-09-01. It has received 101 citations till now. The article focuses on the topics: Burnout & Coping (psychology).read more
Citations
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Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate.
TL;DR: This study reveals that role stress as a four-dimensional construct has a statistically significant impact on burnout, which leads to turnover intention, and investigates the moderating effect of service climate on role stress (challenge-hindrance stressors) and burnout.
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The Influence of Emotional Intelligence on Job Burnout and Job Performance: Mediating Effect of Psychological Capital
Zhun Gong,Yuqi Chen,Yayu Wang +2 more
TL;DR: For enterprises, improving the EI of employees will help to improve their psychological capital, and high psychological capital will lead to positive job performance and less job burnout.
Journal ArticleDOI
Influences of artificial intelligence (AI) awareness on career competency and job burnout
TL;DR: Wang et al. as mentioned in this paper investigated the relationship between AI awareness and job burnout in full-service hotels in China and found that no significant direct relationship was found between AI recognition and career competencies.
Journal ArticleDOI
COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter?
TL;DR: Under the lens of conservation of resources and social exchange theories and job demands-resources model, this article aimed at advancing the knowledge regarding the role of trade union support (TUS) in improving the performance of workers.
Journal ArticleDOI
Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention
TL;DR: In this article, the detrimental effects of job demands and daily job stress on daily burnout and daily turnover intention of hospitality employees were analyzed by revisiting the job demands-resources (JD-R) theory.
References
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Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives
Li-tze Hu,Peter M. Bentler +1 more
TL;DR: In this article, the adequacy of the conventional cutoff criteria and several new alternatives for various fit indexes used to evaluate model fit in practice were examined, and the results suggest that, for the ML method, a cutoff value close to.95 for TLI, BL89, CFI, RNI, and G...
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
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A new criterion for assessing discriminant validity in variance-based structural equation modeling
TL;DR: In this paper, the heterotrait-monotrait ratio of correlations is used to assess discriminant validity in variance-based structural equation modeling. But it does not reliably detect the lack of validity in common research situations.
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PLS-SEM: Indeed a Silver Bullet
TL;DR: The authors conclude that PLS-SEM path modeling, if appropriately applied, is indeed a "silver bullet" for estimating causal models in many theoretical models and empirical data situations.