Improved logistics service quality for goods quality delivery services of companies using analytical hierarchy process
Popy Riliandini,Erika Noor Dianti,Sayidah Rohmatul Hidayah,Dwika Ananda Agustina Pertiwi +3 more
- Vol. 2, Iss: 1, pp 33-39
TLDR
There is the main dimension of logistic service quality in improving the quality of service, namely ordering condition, time, and information quality, which can be the basis of decision making for companies in choosing alternative criteria priorities.Abstract:
Logistics plays a role in the smooth transaction between companies because it is a facilitator of buying and selling goods and services to fulfill the supply orders of consumer companies. This study aims to analyze how the impact of improved Logistic Service Quality (LSQ) for quality of goods delivery services by using LSQ dimensions from previous research. Sample data is obtained through the dissemination of questionnaires which are then processed quantitatively with convergent validity and reliability tests. Data processing with a sample count of 61 respondents. The results of this study show that there is the main dimension of logistic service quality in improving the quality of service, namely ordering condition, time, and information quality. Each comparison factor is tested for consistency using the Analytical Hierarchy Process (AHP), each of the main criteria has a consistency value of less than 0.1 so that the main criteria tested have a consistent comparison matrix and can be the basis of decision making for companies in choosing alternative criteria priorities.read more
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References
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Journal ArticleDOI
Logistics Service Quality as a Segment-Customized Process
TL;DR: In this article, the authors present empirical support for nine related logistics service quality constructs and demonstrate their unidimensionality, validity, and reliability across four customer segments of a large logistics organization.
Journal ArticleDOI
Logistics service quality: a new way to loyalty
TL;DR: The aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this chain of effects.
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Building Good Business Relationships: More than Just Partnering or Strategic Alliances?
Martha C. Cooper,John T. Gardner +1 more
TL;DR: In this paper, the authors explore why, how, and when to establish a wide range of possible business-to-business relationships and compare these relationships with six partnership characteristics: planning, sharing of benefits and burdens, extendedness, systematic operational information exchange, operating controls, and corporate culture bridge building.
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Retail logistics service quality: a cross-cultural survey on customer perceptions
TL;DR: In this paper, the authors compared perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of Logistics service quality have the greatest influence on customer satisfaction and loyalty.
Journal ArticleDOI
The Effect of Logistics Service Quality on Customer Loyalty through Relationship Quality in the Container Shipping Context
TL;DR: In this article, the authors explored the role of logistics service quality in generating shipper loyalty, considering relationship quality in the unique context of container shipping, and found that container shipping lines should develop a high level of Logistics service quality as well as relationship quality to attain higher (beyond mere satisfaction) levels of shippers' loyalty.