Journal ArticleDOI
Individual Differences in Trust in Autonomous Robots: Implications for Transparency
Reads0
Chats0
TLDR
This article investigates predictors of trust in an autonomous robot detecting threat on either a physics-based or psychological basis, and suggests that transparency information should be designed for compatibility with the operator's mental model in order to support accurate trust calibration and situation awareness.Abstract:
The introduction of increasingly intelligent and autonomous systems raises novel human factors challenges for human–machine teaming. People utilize differing mental models in understanding the functioning of complex systems that may be capable of social agency. Operators may perceive the machine as either a complex tool or a humanlike teammate. When the “advanced tool” mental model is adopted, operator trust may reflect individual differences in expectations of automation. By contrast, when the “teammate” mental model is activated, trust may depend on evaluative attitudes to robots. This article investigates predictors of trust in an autonomous robot detecting threat on either a physics-based or psychological basis. Distinct dimensions of physics-based and psychological trust are identified, corresponding to advanced tool and team mental models, respectively. Dispositional perceptions of automation, measured with the perfect automation schema scale, are associated with both aspects of trust. By contrast, the negative attitudes toward robots scale is specifically associated with lower psychological trust. The findings suggest that transparency information should be designed for compatibility with the operator's mental model in order to support accurate trust calibration and situation awareness. Transparency may be personalized to emphasize either the machine's data-analytic capabilities (advanced tool) or its humanlike social functioning (teammate).read more
Citations
More filters
Journal ArticleDOI
Evolution and revolution: Personality research for the coming world of robots, artificial intelligence, and autonomous systems
Gerald Matthews,Peter A. Hancock,Jinchao Lin,April Rose Panganiban,Lauren Reinerman-Jones,James L. Szalma,Ryan W. Wohleber +6 more
TL;DR: Both nomothetic and idiographic accounts of personality may support applications such as design of intelligent systems and products that adapt to the individual, and availability of big data on the individual will revive idiographic perspectives.
Journal ArticleDOI
In the hearts and minds of employees: A model of pre-adoptive appraisal toward artificial intelligence in organizations
TL;DR: This work’s main contribution lies in the development of an empirically-tested model of the potential impact of AI on organizations from an employee perspective in the pre-adoption phase, which has practical implications for how organizations prepare for the arrival of this transformative technology.
Journal ArticleDOI
Step Aside! VR-Based Evaluation of Adaptive Robot Conflict Resolution Strategies for Domestic Service Robots
Franziska Babel,Andrea Vogt,Philipp Hock,Johannes Kraus,Florian Angerer,Tina Seufert,Martin Baumann +6 more
TL;DR: In this article , the authors present an experimental paradigm to investigate a human-robot conflict scenario and providing a first step to developing acceptable robot conflict resolution strategies based on human behaviour.
Journal ArticleDOI
Small Talk with a Robot? The Impact of Dialog Content, Talk Initiative, and Gaze Behavior of a Social Robot on Trust, Acceptance, and Proximity
Franziska Babel,Johannes Kraus,Linda Miller,Matthias Kraus,Nicolas Wagner,Wolfgang Minker,Martin Baumann +6 more
TL;DR: In this paper, the authors investigated how a social robot's proactive verbal and non-verbal communication behavior affects trust and acceptance depending on dialog content and content presentation order, and found that different gaze and proactive strategies seem to be efficient to foster trust in social robots for different dialog contents and thus should be considered when designing interaction strategies for social robots.
Journal ArticleDOI
Effect of automation transparency in the management of multiple unmanned vehicles.
Adella Bhaskara,Lain Duong,James Brooks,Ryan Li,Ronan McInerney,Michael Skinner,Helen Pongracic,Shayne Loft +7 more
TL;DR: Providing transparency regarding the reasoning underlying automated recommendations improved the accuracy of automation use, with no cost to decision time or subjective workload, in a simulation of unmanned vehicle control.
References
More filters
Journal ArticleDOI
Trust in Automation: Designing for Appropriate Reliance
John D. Lee,Katrina A. See +1 more
TL;DR: This review considers trust from the organizational, sociological, interpersonal, psychological, and neurological perspectives, and considers how the context, automation characteristics, and cognitive processes affect the appropriateness of trust.
Journal ArticleDOI
Naturalistic Decision Making
TL;DR: The origins and contributions of the naturalistic decision making research approach, which has been used to improve performance through revisions of military doctrine, training that is focused on decision requirements, and the development of information technologies to support decision making and related cognitive functions.
Journal ArticleDOI
Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots
TL;DR: A literature review has been performed on the measurements of five key concepts in HRI: anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety, distilled into five consistent questionnaires using semantic differential scales.
Journal ArticleDOI
Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust
Kevin A. Hoff,Masooda Bashir +1 more
TL;DR: A three-layered trust model provides a new lens for conceptualizing the variability of trust in automation and can be applied to help guide future research and develop training interventions and design procedures that encourage appropriate trust.
Related Papers (5)
Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust
Kevin A. Hoff,Masooda Bashir +1 more