Journal ArticleDOI
Key ingredients for the effective implementation of Six Sigma program
Jiju Antony,Ricardo Bañuelas +1 more
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This paper presents the key ingredients, which are essential for Six Sigma implementation, generated from a pilot survey conducted in the UK manufacturing and service organisations.Abstract:
Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and the objective was to reduce the number of defects to as low as 3.4 parts per million opportunities. For the effective implementation of Six Sigma projects in organisations, one must understand the critical success factors that will make the application successful. This paper presents the key ingredients, which are essential for Six Sigma implementation. These ingredients are generated from a pilot survey conducted in the UK manufacturing and service organisations.read more
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Benefits, obstacles, and future of six sigma approach
Young Hoon Kwak,Frank T. Anbari +1 more
TL;DR: The evolution, benefits, and challenges of six sigma practices are examined and the key factors influencing successful six s Sigma project implementations are identified.
Journal ArticleDOI
The evolving theory of quality management: The role of Six Sigma
TL;DR: Three new practices that are critical for implementing Six Sigma's concept and method in an organization are identified and are referred to as: Six Sigma role structure, Six Sigma structured improvement procedure, and Six Sigma focus on metrics.
Journal ArticleDOI
Six sigma for service processes
TL;DR: The paper draws the point that six sigma is not same as other quality initiatives such as TQM due to various misconceptions among many quality practitioners with these two philosophies.
Journal ArticleDOI
Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors
TL;DR: In this article, the authors present a review of the literature on six sigma as applied to the service industry, followed by a presentation of the key findings obtained from a pilot survey carried out in UK service organisations.
Journal ArticleDOI
Some pros and cons of six sigma: an academic perspective
TL;DR: It is believed that, although the total package may change, the applications of seven sigma will continue to grow in the forthcoming years, due to the existence of sound principles of statistical thinking within the six sigma strategy.
References
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Journal ArticleDOI
Identification of the Critical Factors of TQM
Simon A. Black,Leslie J. Porter +1 more
TL;DR: In this article, the authors present a methodology that can be used to improve self-assessment frameworks, such as the Baldrige Award, to better inform organizations in the development of total quality systems.
Book
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
TL;DR: This book presents an Executive Overview of Six Sigma, a Powerful Strategy for Sustained Success, and some of the key concepts of the Six Sigma System as well as tools used in expanding & Integrating the six Sigma System.
Book
Developing a Questionnaire
TL;DR: Gillham as mentioned in this paper provides a comprehensive guide to the succesful design and implementation of questionnaires as a research method, including how, why and when to use questionnaires, how to analyze data, and how to present results.
Book
Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations
Mikel J. Harry,Richard Schroeder +1 more
TL;DR: For example, Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size.
Journal ArticleDOI
Successful implementation of Six Sigma: benchmarking General Electric Company
Kim M. Henderson,James R. Evans +1 more
TL;DR: In this paper, the basic concepts of Six Sigma, its benefits, and successful approaches for implementation are reviewed, and the authors conclude that the keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources based actions.
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Critical success factors for the successful implementation of six sigma projects in organisations
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