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Linking event quality to economic impact: A study of quality, satisfaction, use value and expenditure at a music festival
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In this article, the authors developed and tested a model describing the relationships between perceived quality, satisfaction, use value, and consumer expenditures in a Swedish music festival and found that better managed festivals seem to generate higher economic impact at the destination and in the festival area.Abstract:
The aim of this study is to develop and test, in an event context, a model describing the relationships between perceived quality, satisfaction, use value and consumer expenditures A model is proposed and tested using data from a Web and telephone survey of 326 visitors to a Swedish music festival Findings from bivariate correlation, multiple regression and structural equation models show that links are significant and support a chain of dependencies Better managed festivals seem to generate higher economic impact at the destination as well as in the festival area Implications of this are that festival managers can influence the economic impact by careful design, planning and operation of the festival and that the DMO can positively influence the economic impact by monitoring the quality of publicly supported festivals and events Quality standards and quality certification could provide means for such developmentsread more
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Canal boat tourism: Application of complexity theory
Javaneh Mehran,Hossein Olya +1 more
TL;DR: In this article, an in-situ survey was administered to 202 boat tour participants following a tour of the Canal du Faux-Rempart in Strasbourg, France, to investigate the cognitive-affective factors deriving participants' intentions to recommend canal boat tours.
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Broadening the business model construct: Exploring how family-owned SMEs co-create value with external stakeholders
TL;DR: In this article, the authors explore how family-owned SMEs and their external stakeholders co-create value for end consumers through external orientation and stakeholder collaborations, and extend insights into value co-creation with stakeholders as an extension of the business model construct.
References
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Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
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A Conceptual Model of Service Quality and Its Implications for Future Research
TL;DR: The attainment of quality in products and services has become a pivotal concern of the 1980s as discussed by the authors, while quality in tangible goods has been described and measured by marketers, quality in services is la...
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Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:
TL;DR: In this paper, evidence from past research and insights from an exploratory investigation are combined in a conceptual model that defines and relates price, perceived quality, and perceived value for a product.
Journal ArticleDOI
Measuring service quality: a reexamination and extension
TL;DR: In this paper, the authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions, and investigate the relationship between the two factors.
Journal ArticleDOI
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
TL;DR: In this paper, the authors argue for the recognition of important experiential aspects of consumption, such as the symbolic, hedonic, and esthetic nature of the experience of consumption.