Journal ArticleDOI
On face-work; an analysis of ritual elements in social interaction.
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This article is published in Psychiatry MMC.The article was published on 1955-08-01. It has received 2287 citations till now. The article focuses on the topics: Social relation & Personality disorders.read more
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The order problem: Inference and interaction in interactive service work
TL;DR: In this article, the authors analyse the work of issuing tickets to queuing customers, and draw analytical attention to artful practices through which employees infer ticket orders from local configurations of talk, gesture and bodily movement.
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Perceiving choice and constraint: the effects of contextual and behavioral cues on attitude attribution.
John H. Fleming,John M. Darley +1 more
TL;DR: It is demonstrated that observers are sensitive to cues emitted by the target (facial expressions of delight and disappointment) and that those cues' meaning depends on the context in which they take place and that observers' inferences are not correspondent.
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Emotional Responses to Rejection of Gestures of Intergroup Reconciliation
TL;DR: Study 4 showed that the emotional backlash toward victim groups who reject an offer of reconciliation leads to heightened racism and reduced intentions to financially compensate victim groups.
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Anticipating undesired outcomes: The role of outcome certainty in the onset of depressive affect
Susan M. Andersen,Judith E Lyon +1 more
TL;DR: In this paper, the authors suggest that people are likely to experience depressive affect when they perceive highly aversive future events to be inevitable, i.e., 100 percent certain to occur.
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Identities on call: Impact of impression management on Indian call center agents
TL;DR: The authors examined the cognitive demands placed on call center agents as they manage such impressions and found that the cultural differences between customers and agents and the use of a telephone as a communication medium intensified demands on agents.