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Performance measurement and control systems for implementing strategy : text and cases
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The article was published on 2000-01-01 and is currently open access. It has received 263 citations till now. The article focuses on the topics: Strategic planning & Management accounting.read more
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Journal ArticleDOI
Feed Forward Control System, Organizational Learning and Business Unit Performance
TL;DR: In this article, the authors investigated the relationship between feed forward control system and organizational capability which is represented by organizational learning, composed of internal and external learning, and they used PLS Software to solve any emerged problems in structural equation modeling application.
Sailing through turbulence: strategic control or strategic navigation?
TL;DR: In this article, a performance management approach that deals with the organisational impact of environmental turbulence is proposed, which can be used to guide the design of management accounting systems concerned with managing organisational performance.
Journal ArticleDOI
The Levers of Management Control System in Organizational Life Cycle
TL;DR: In this article, the authors discuss the application of management control system (MCS) in each stage of organizational life cycle (OLC), using Simon's (1995) levers of control (belief, boundary, interactive, and diagnostic control system).
Proceedings Article
Business Process Orientation in Croatian companies: A multi-site case study
TL;DR: This research uses a multi-site case study approach to analyze how five Croatian companies have implemented BPO as a tool for ongoing improvement of their business processes to confirm that each organization is now turning their attention towards process-related performance.
Proceedings ArticleDOI
The influence of organization control on hospital service quality
TL;DR: In this paper, the authors identify the influence of organizational control on the quality of hospital services and propose a diagnostic control system to implement the control at the hospital, while the general condition of service quality has been good except for infrastructure and quality of personal services.