Proposta para desenvolvimento de indicadores de desempenho como suporte estratégico.
TLDR
In this article, the authors present a systematic approach for performance indicators development, to support the new strategic standing of companies in the industrial scenario, where concurrence assumes a growing aggressive standing, companies are pushed up to deliver their customers beyond appealing prices, more accurate products/services and higher levels of deliverance effectiveness, esthetics, and options guide.Abstract:
KIYAN, F. M. (2001). Proposal for Design Performance Indicators as Strategic Support, 2001. Dissertação (Mestrado) – Escola de Engenharia de São Carlos, Universidade de São Paulo. The global industrial scenario, wherein concurrence assumes a growing aggressive standing, companies are pushed up to deliver their customers beyond appealing prices, more accurate products/services and higher levels of deliverance effectiveness, esthetics, and options guide. Consequently, the companies ́ performance measurement systems shall reflect such change, being capable of providing more accurate information, in order to support the business management. Within this context, this study aims presenting a systematic approach for performance indicators development, to support this new strategic standing. For conducting this study, the action-research method was adopted. The driving basic principle is related to the need of constant improvement, by means of recurrent workshops within the industrial environment, of academic concepts that spin around performance measurement. Such opportunity of interaction provided the chance of setting up a methodology, which showed itself coherent with the post “ Mass Production Era”. The systemic/contingent view, the stakeholders interests, users involvement during the indicators development, and strategies for transforming data into information were important contribution that came up from this interaction, whose were finally incorporated within the proposed approach. An experimentation of the proposal is presented, based on the study of a industrial organization. It was aimed the model’s illustration ,without purposes of validating it.read more
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Universidade federal do rio grande do sul - ufrgs escola de engenharia mestrado profissionalizante em engenharia
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DissertationDOI
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Journal ArticleDOI
Evaluation of production in seasonality periods: analysis of the construction industry in Brazil
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Pensamento estratégico e seleção de indicadores relevantes de desempenho: evidências de isomorfismo entre empresas de tecnologia da informação e comunicação
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References
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Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal ArticleDOI
Performance measurement system design: A literature review and research agenda
TL;DR: Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.
Book
Restoring Our Competitive Edge: Competing Through Manufacturing
TL;DR: The New Competitive Challenge for Manufacturing as discussed by the authors is a new competitive challenge for manufacturing, and the concept of manufacturing strategy is introduced, as well as long-term capacity strategies and facilities strategy.
Journal ArticleDOI
Linking the Balanced Scorecard to Strategy
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The Balanced Scorecard as mentioned in this paper was developed to measure both current operating performance and the drivers of future performance, and it has been used to measure customer, process, and employee satisfaction.