Journal ArticleDOI
Simulation modeling for manpower planning in electrical maintenance service facility
Sanjay Choudhari,Hasmukh Gajjar +1 more
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TLDR
The computer simulation in modeling complex real-life system for understanding the resource requirement of electrical fault maintenance facility to improve resource utilization while meeting the desired service level is considered.Abstract:
The purpose of this paper is to present the simulation model for manpower planning in electrical maintenance service facility and evaluates different scenarios to improve resource utilization while meeting the desired service level.,The process systematically maps entire system of electrical fault rectification, identifies probability distributions of demand of electrical maintenance requests and its process times using historical data. The simulation software Arena was used to model the entire system and various possible improvements were evaluated to assess performance of maintenance service facility.,The simulation results obtained for the proposed changes in the system indicated the potential improvement in resource utilization while meeting the average waiting time expectations of customers.,The proposed simulation model can help maintenance people to decide the optimum number of resources to meet the agreed performance level that is expected by various stakeholders.,The paper considers the computer simulation in modeling complex real-life system for understanding the resource requirement of electrical fault maintenance facility to improve resource utilization while meeting the desired service level.read more
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Simulation analysis of engineering business process in asset sustainment activities based on total cost of ownership
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TL;DR: In this article, the authors propose that buildings, infrastructure and defence systems are long-term investments that require many outsourced sustainment activities to maintain satisfactory performances over their seri...
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An integrated framework of Industry 3.5 and an empirical study of simulation-based automated material handling system for semiconductor manufacturing
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Assessment on The Maintenance Service Delivery Characteristics (MSDCs): Case Study of The Public Schools in Perak, Malaysia
Nor Amin Mohd Radzuan,Irwan Mohamad Ali,Mohd Dzulkarnaen Sudirman,Amir Fasha Mohd Isa,Mohd Asrul Hassin +4 more
TL;DR: In this paper , the authors present the results of a questionnaire survey conducted on the selected public schools at Perak in Malaysia, which involves the school's teachers as the appointed respondents to deal with non-technical issues about the Level of maintenance performance concerning service delivery.
References
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Journal ArticleDOI
Linking maintenance strategies to performance
TL;DR: In order to achieve world-class performance, more and more companies are replacing their reactive, fire-fighting strategies for maintenance with proactive strategies like preventive and predictive maintenance and aggressive strategies like total productive maintenance as discussed by the authors.
Journal ArticleDOI
Maintenance performance measurement (MPM): issues and challenges
Aditya Parida,Uday Kumar +1 more
TL;DR: In this article, the authors identify various issues and challenges associated with the development and implementation of a maintenance performance measurement (MPM) system, and propose a method to identify the most important issues.
Journal ArticleDOI
How disconfirmation, perception and actual waiting times impact customer satisfaction
Mark M. Davis,Janelle Heineke +1 more
TL;DR: In this article, the authors present an empirical study of satisfaction with waiting for service in a fast food environment and demonstrate that the relative importance of each of these variables in predicting satisfaction depends on the differences in the needs of the customers.
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Performance measurement in service businesses revisited
Stan Brignall,Joan Ballantine +1 more
TL;DR: In this paper, the authors present a taxonomic framework for performance measurement at all levels of a business, not just at the strategic business unit (SBU) level, making propositions relevant to PM system design including information technology (IT) aspects.
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