Journal ArticleDOI
Smart mirror fashion technology for the retail chain transformation
TLDR
In this article, the authors explored how the service quality of brick-and-mortar clothing retail chains can be improved using innovative technology such as smart mirror fashion technology (SMFT), which has not yet specifically addressed.About:
This article is published in Technological Forecasting and Social Change.The article was published on 2021-12-01. It has received 18 citations till now. The article focuses on the topics: Service (business) & Service quality.read more
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Digital transformation and European small and medium enterprises (SMEs): A comparative study using digital economy and society index data
TL;DR: In this article , the authors explore the impact of digital technology on SMEs' business activities, using digital economy and society index (DESI) as proxies for the SME issues.
Journal ArticleDOI
Drivers and challenges of internet of things diffusion in smart stores: A field exploration
TL;DR: In this paper , the authors present an overview of the drivers of smart retail service diffusion and the relevant challenges, such as the business expectations and the heterogeneity of devices, highlighting the importance of a secure data-sharing IoT environment that respects customer privacy as the smart experience in store offers data-driven insights and services.
Journal ArticleDOI
Integrated store service quality measurement scale in omni-channel retailing
TL;DR: In this article , an integrated store service quality scale is proposed, refined and validated using a questionnaire survey and structural equation model (SEM) to understand customers' expectations of integrated stores and develop a measurement scale to assess in-store service quality in omni-channel retailing.
Journal ArticleDOI
The Impact of Collaborative Communication on the Physical Distribution Service Quality of Soft Drinks: A Case Study of Beverage Manufacturing Companies in Greece
TL;DR: In this article , the authors used the collaborative communication aspects of information sharing, incentive alignment, and decision synchronization to explain physical distribution service quality in the soft drink demand chain in Greece.
Applications of Smart Clothing – a Brief Overview
TL;DR: Smart clothing is the next evolutionary step in wearable devices as discussed by the authors, which integrates electronics and textiles to create functional, stylish and comfortable solutions for people's daily needs, which includes not only clothing, which is a covering mechanism for the body but also has the function of tracking body indicators in certain situations.
References
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Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Book Chapter
Case study research
TL;DR: The comprehensive and accessible nature of this collection will make it an essential and lasting handbook for researchers and students studying organizations.
Journal ArticleDOI
Measuring service quality: a reexamination and extension
TL;DR: In this paper, the authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions, and investigate the relationship between the two factors.
Journal ArticleDOI
E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality
TL;DR: In this article, a multiple-item scale (E-S-QUAL) is proposed for measuring the service quality delivered by a service provider. But, the scale is based on the means-end framework.
Journal ArticleDOI
User experience - a research agenda
Marc Hassenzahl,Noam Tractinsky +1 more
TL;DR: The present introduction to the special issue on 'Empirical studies of the user experience' attempts to give a provisional answer to the question of what is meant by 'the user experience', and provides a cursory sketch of UX and how the authors think UX research will look like in the future.
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