Journal ArticleDOI
Strength in Numbers: How Does Data-Driven Decisionmaking Affect Firm Performance?
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Evidence that the effect of DDD on the productivity do not appear to be due to reverse causality is found, providing some of the first large scale data on the direct connection between data-driven decision making and firm performance.Abstract:
We examine whether firms that emphasize decision making based on data and business analytics (“data driven decision making” or DDD) show higher performance. Using detailed survey data on the business practices and information technology investments of 179 large publicly traded firms, we find that firms that adopt DDD have output and productivity that is 5-6% higher than what would be expected given their other investments and information technology usage. Furthermore, the relationship between DDD and performance also appears in other performance measures such as asset utilization, return on equity and market value. Using instrumental variables methods, we find evidence that the effect of DDD on the productivity do not appear to be due to reverse causality. Our results provide some of the first large scale data on the direct connection between data-driven decision making and firm performance.read more
Citations
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Service design of mobile applications in cruise context
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Journal ArticleDOI
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TL;DR: In this paper, the authors examine the impact of marketing intelligence on SMEs through dynamic capabilities and focus on the processes that lead to decision-making and value-creating actions in order to understand how marketing intelligence usage can lead to value.
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