Journal ArticleDOI
The action workflow approach to workflow management technology
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The ActionWorkflow™ approach to workflow management technology: a design methodology and associated computer software for the support of work in organizations based on theories of communicative activity as language/action is described.Abstract:
This paper describes the ActionWorkflow™ approach to workflow management technology: a design methodology and associated computer software for the support of work in organizations. The approach is based on theories of communicative activity as language/action, developed in a series of systems for coordination among users of networked computers. This article describes the approach, gives an example of its application, and shows the architecture of a workflow management system based on it.read more
Citations
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Journal ArticleDOI
Surveillance and capture: Two models of privacy
TL;DR: Two models of privacy issues are contrasted: the surveillance model employs visual metaphors and derives from historical experiences of secret police surveillance and the less familiar capture model employs linguistic metaphors.
Book ChapterDOI
Plans as situated action: an activity theory approach to workflow systems
TL;DR: Based on experiences from designing a computer system that supports the collaboration within a hospital, how plans themselves are made out of situated action, and in return are realised in situ is discussed.
Journal ArticleDOI
Experiments with Oval: a radically tailorable tool for cooperative work
TL;DR: It is found that user-level tailoring of these primitives can provide most of the functionality found in well-known cooperative work systems such as gIBIS, Coordinator, Lotus Notes, and Information Lens.
Book ChapterDOI
Social Modeling and i
TL;DR: This chapter reviews the approach taken by the i* framework, highlights its application in several areas, and outlines some open research issues.
Computer Supported Cooperative Work: New challenges to systems design
Peter Carstensen,Kjeld Schmidt +1 more
TL;DR: Despite an increased level of automation within many work settings more and more work activities become complex human activities involving many people often having different areas of competence.
References
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Understanding Computers and Cognition: A New Founda- tion for Design
Stephen E. Boi,William G. Lycan,Harry C. Bunt,Christopher S. Butler,Basil Blackwell,Frank Fallside,William A. Woods,Joseph Y. Halpern,Klans Schubert,Sylvia Scribner,Michael Cole,Henk C. van Riemsdijk,Edwin William,Terry Winograd,Fernando Flores +14 more
Book
Understanding Computers and Cognition: A New Foundation for Design
Terry Winograd,Fernando Flores +1 more
TL;DR: It is argued that what AI needs is not so much a hermeneutic approach as a better appreciation of biology and psychology.
Book
Shaping the Future: Business Design Through Information Technology
TL;DR: In this paper, the authors provide managers with comprehensive and practical advice on their role in managing information technology as a business resource and describe the competitive, organizational, economic, and technical aspects of using information technology for business design.
Journal ArticleDOI
Computer systems and the design of organizational interaction
TL;DR: A theory of language as social action, which differs from the generally taken-for-granted understandings of what goes on in an organization is proposed and illustrated.