Journal ArticleDOI
Total Quality: Teamsmanship over Leadership
Richard J. Schonberger
- Vol. 1, Iss: 1, pp 38-47
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In this article, the authors describe how some companies use these tools in ways that effectively enhance teamsmanship, such as team building, cross training, job rotation, cross-careering, project teams, and re-engineering.Abstract:
Total quality management sharply modifies management itself. As teams and teamwork take root, leadership idolatry fades in importance. Teamsmanship requires breaking vertical and horizontal barriers that stand in the way of quick, high‐quality customer service. Management tools helpful in barrier‐busting include team‐building, cross‐training, job rotation, cross‐careering, project teams, and re‐engineering. While these tools are in wide use, companies often misapply or weakly apply them. Examples are given of how some companies use these tools in ways that effectively enhance teamsmanship. Teamsmanship also feeds on information, which must be widely shared. In most Western cultures, however, people tend jealously to guard their own knowledge and personally acquired information. Organizations must employ systematic devices that promote information sharing. Among the better known such devices are benchmarking and quality function deployment. Also useful, but less familiar, are common files and the “star sys...read more
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Journal ArticleDOI
Quality function deployment: A literature review
Lai-Kow Chan,Ming-Lu Wu +1 more
TL;DR: A literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources to serve the needs of researchers and practitioners for easy references of QFD studies and applications, and hence promote QFD’s future development.
Journal ArticleDOI
An empirical investigation of the channels that facilitate a total quality culture
David Gallear,Abby Ghobadian +1 more
TL;DR: In this article, the authors examine the channels that facilitate the development of a total quality culture based on the findings of an investigation of an international sample of an organization's organizational culture.
Journal ArticleDOI
TQM and CSR nexus
TL;DR: The authors explored the similarities and differences between total quality management (TQM) and corporate social responsibility (CSR) and considered the implications of these similarities for the future development of TQM and CSR, concluding that it is important to recognise the specific needs of CSR and include them as an implicit par...
Journal ArticleDOI
People management: where is the evidence of best practice? Part III
Amran Hamzah,Mohamed Zairi +1 more
TL;DR: In this paper, the final paper in a series of three papers, looking at best practice in people management, discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively.
References
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Journal ArticleDOI
Theory Z: How American Business Can Meet the Japanese Challenge.
Koya Azumi,William G. Ouchi +1 more
TL;DR: This article proposed a new form of business management that focuses on long-range planning, strong corporate philosophy, and concensus decision-making to help American corporations meet the challenge of Japan.
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Theory Z: How American Business Can Meet the Japanese Challenge
TL;DR: The authors proposed a new form of business management that focuses on long-range planning, strong corporate philosophy, and concensus decision-making to help American corporations meet the challenge of Japan.
Journal ArticleDOI
Is strategy strategic? impact of total quality management on strategy
TL;DR: A slightly longer set of TQM principles provides guidance helpful in connecting daily activities and decisions with total quality management (TQM)'s strategic objectives, such as continuous improvement in quality of goods and services, responsiveness and flexibility of internal and supplier processes, and waste and cost elimination as mentioned in this paper.