Journal ArticleDOI
User‐led, citizen innovation at the interface of services
Corina Pascu,Marc van Lieshout +1 more
TLDR
In this article, the authors reflect on user empowerment enabled by three contemporary approaches, namely living labs, open innovation and social computing, as innovation instruments for innovating products and services based on next generation networks (NGNs).Abstract:
Purpose – The paper attempts to reflect on user empowerment enabled by three contemporary approaches, namely living labs, open innovation and social computing, as innovation instruments for innovating products and services based on next generation networks (NGNs).Design/methodology/approach – The paper takes the form of a literature review, with limited environmental scanning of web sources, industry news, etc.Findings – User‐centric services can be a catalyst for promoting future service ecosystems over NGN. Open strategies may prove to be profitable avenues for incumbents who may consider the extension of the market from access services into value added services. The living lab perspective, used as an approach of developing NGNs, introduces the opportunity to open new markets in new regions where new products and services can be tested and deployed. Living labs can also be used to go beyond the current “launch‐and‐learn” approach in online social communities to active end‐user participation in the onlin...read more
Citations
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Journal ArticleDOI
It takes Two to Tango? Understanding the Co-production of Public Services by Integrating the Services Management and Public Administration Perspectives
TL;DR: In this paper, a typology of co-production of public services is proposed, which combines the insights from both public administration and services management theory to produce a novel typology.
Journal ArticleDOI
Lean: A failed theory for public services?
Zoe Radnor,Stephen P. Osborne +1 more
TL;DR: In this article, the authors argue that Lean can only achieve its potential in public services when based within a public service dominant business logic, and that without this, Lean is doomed to fail both as a theory and a set of practices.
Journal ArticleDOI
The Defining Characteristics of Urban Living Labs
Kris Steen,Ellen van Bueren +1 more
TL;DR: In this paper, an operationalized definition of urban living labs has been developed, which has been used to assess 90 sustainable urban innovation projects in the city of Amsterdam, and the assessment shows that the majority of the projects that are labelled as living labs do not include one or more of the defining elements of a living lab.
Journal ArticleDOI
A conceptual framework for public-private interplay in the telecommunications sector
TL;DR: In this article, the authors review how justifications for public action that would apply to any economic activity area have modelled the public-private relationship in the telecommunications sector and focus on the analysis of the new spaces for public private collaboration that are currently opening up.
References
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Book
Open Innovation: The New Imperative for Creating and Profiting from Technology
TL;DR: Open Innovation: The New Imperative for Creating and Profiting From Technology as discussed by the authors is a book by Henry Chesbrough, which discusses the importance of open innovation for creating and profiting from technology.
Book
The Innovator's Solution: Creating and Sustaining Successful Growth
TL;DR: The Innovator's Solution as discussed by the authors is a must-read for all senior managers and business leaders responsible for innovation and growth, as well as members of their teams, and is a necessary addition to any innovation library.
Book
Open Business Models: How to Thrive in the New Innovation Landscape
TL;DR: Chesbrough's Open Business Models as mentioned in this paper provides a diagnostic instrument to assess a company's current business model, and explains how to overcome common barriers to creating a more open model.
Book
The Long Tail: Why the Future of Business is Selling Less of More
TL;DR: The rise of the long tail is a powerful new force i n our economy as discussed by the authors, which is not just a virtue of online marketplaces; it is an example of an entirely new economic model for business, one that is just beginning to show its power.
Why the Future of Business is Selling Less of More
TL;DR: The Long Tail summaries as mentioned in this paper is a summary of a business book that contains the stripped-down essential ideas from the entire book in a time-saving format, and is available on a monthly or yearly basis.
Related Papers (5)
Managing the Challenges of Becoming an Open Innovation Company: Experiences from Living Labs
Mika Westerlund,Seppo Leminen +1 more