Showing papers on "Enterprise software published in 2017"

Enterprise 2.0 : How Social Software Will Change the Future of Work

Abstract: Contents: Introduction. Part 1 Social Media and Social Software: The social media explosion The birth of social software Social software in the enterprise. Part 2 The 4Cs Approach: Communication Cooperation Collaboration Connection. Part 3 Implementing Social Software in the Enterprise: Models for success (and failure) Implementation and adoption. Part 4 Social Software Outside the Enterprise: Join the conversation Afterword. Appendix References Index.

Automatically measuring the maintainability of service- and microservice-based systems: a literature review

Abstract: In a time of digital transformation, the ability to quickly and efficiently adapt software systems to changed business requirements becomes more important than ever. Measuring the maintainability of software is therefore crucial for the long-term management of such products. With Service-based Systems (SBSs) being a very important form of enterprise software, we present a holistic overview of such metrics specifically designed for this type of system, since traditional metrics - e.g. object-oriented ones - are not fully applicable in this case. The selected metric candidates from the literature review were mapped to 4 dominant design properties: size, complexity, coupling, and cohesion. Microservice-based Systems (μSBSs) emerge as an agile and fine-grained variant of SBSs. While the majority of identified metrics are also applicable to this specialization (with some limitations), the large number of services in combination with technological heterogeneity and decentralization of control significantly impacts automatic metric collection in such a system. Our research therefore suggest that specialized tool support is required to guarantee the practical applicability of the presented metrics to μSBSs.

Profit with Purpose? A Theory of Social Enterprise

Abstract: When social benefits cannot be measured, an organization that selects managers based on pro-social motivation can be used to balance profits with a social purpose. This paper develops a model of social enterprise based on selection of citizen-managers to run firms with flexible missions. We analyze organizational choice between social enterprise, for-profits, and nonprofits. The paper also develops the implications of matching between founders and managers based on their preferences for the mission. (JEL D21, L21, L31)

The Effects of Technological Innovation on the Banking Sector

Abstract: Significant changes have affected the banking sector worldwide due to the major impact of developments and trends in information and communication technology, business intelligence, and risk management strategies. The basic issue to be addressed no longer concerns changes in the banking sector but the ways to better operate in the new business setting in order to redefine relationships with customers, seize the opportunities provided by the innovation processes, and yield adequate returns. A bank willing to progress has to continuously adapt to the evolving economic, financial, and productive context. This work argues about the influence of the advancement and complexity of emerging technologies on the structural and behavioral elements meant as financial criticalities and requirements restricting the strategic development options of banks. Verification of the research hypotheses was made through an empirical analysis of quantitative and qualitative data regarding the period 2008–2011 gathered from a sample of 3190 banks located in 17 countries. The empirical research shows (1) the existence of a negative relationship between financial leverage and the two technological innovations regarding enterprise resource planning software systems and software for management of credit risk were observed; (2) the enterprise resource planning innovation and the software for the management of credit risk seem to influence competences, abilities, and organization of the banking system; (3) the innovations that concern the enterprise resource planning software systems and the software for the management of credit risk increase the earning margin of banks.

Enterprise Knowledge Graph: An Introduction

Abstract: Compared to other knowledge-oriented information systems, the distinctive features of Knowledge Graphs lie in their special combination of knowledge representation structures, information management processes, and search algorithms.

Model-enabled design and engineering of organisations and their enterprises

Abstract: This editorial is concerned with the need for an integrated approach to the design and engineering of organisations and their enterprises. Organisational Design originates from the organisational sciences, while the notion of Enterprise Engineering results from the engineering sciences (most notably information systems engineering, business (process) engineering, business process optimisation, and enterprise architecture). The Organisational Design and Enterprise Engineering journal (OD&EE) is built on the premise that there should not be an “either–or” relation between Organisational Design and Enterprise Engineering, but rather an integrated approach that brings out the best of the two. A driver for the creation of the journal was the observation that the “either–or” mindset was (and still is) a major obstacle to the development of organisational thinking, and that this artificial divide must be abolished. In achieving more integration between Organisational Design and Enterprise Engineering, we suggest to take a model-enabled approach, where models should act as boundary objects between the social processes involved in organisational design processes, and the more analytical and rational side of enterprise engineering.

Enterprise Knowledge Graphs: A Semantic Approach for Knowledge Management in the Next Generation of Enterprise Information Systems.

Abstract: In enterprises, Semantic Web technologies have recently received increasing attention from both the research and industrial side. The concept of Linked Enterprise Data (LED) describes a framework to incorporate benefits of Semantic Web technologies into enterprise IT environments. However, LED still remains an abstract idea lacking a point of origin, i.e., station zero from which it comes to existence. We devise Enterprise Knowledge Graphs (EKGs) as a formal model to represent and manage corporate information at a semantic level. EKGs are presented and formally defined, as well as positioned in Enterprise Information Systems (EISs) architectures. Furthermore, according to the main features of EKGs, existing EISs are analyzed and compared using a new unified assessment framework. We conduct an evaluation study, where cluster analysis allows for identifying and visualizing groups of EISs that share the same EKG features. More importantly, we put our observed results in perspective and provide evidences that existing approaches do not implement all the EKG features, being therefore, a challenge the development of these features in the next generation of EISs.

A fractal enterprise model and its application for business development

Abstract: This paper suggests a new type of enterprise models called fractal enterprise models (FEM), with accompanying methodological support for their design. FEM shows interconnections between the business processes in an enterprise by connecting them to the assets they use and manage. Assets considered in the model could be tangible (buildings, heavy machinery, etc.) and intangible (employees, business process definitions, etc.). A FEM model is built by using two types of patterns called archetypes: a process-assets archetype that connects a process with assets used in it, and an asset-processes archetype that connects an asset with processes aimed to manage this asset (e.g., hiring people, or servicing machinery). Alternating these patterns creates a fractal structure that makes relationships between various parts of the enterprise explicit. FEM can be used for different purposes, including finding a majority of the processes in an enterprise and planning business change or radical transformation. Besides discussing FEM and areas of its usage, the paper presents results from a completed project in order to test the practical usefulness of FEM and its related methodological support.

A Study of Enterprise Software Licensing Models

Abstract: We study an enterprise software vendor’s decision on three prominent licensing models– on-premises, software as a service (SaaS), and hybrid. Our findings indicate that both the customers’ estimation of the future software quality improvement and network effects play critical roles in the software vendor’s choice of optimal licensing models. If the network effects are weak, the enterprise software vendor should choose the on-premises model when customers have a low estimation of the software quality improvement in the upgrade version. The hybrid model should be implemented if this estimation is in the mid-range, while the SaaS model generates the highest profit when customers believe that the upgrade version will have a significant improvement in software quality. As the network effects become stronger, the on-premises model will be dominated by the other two licensing models and is never optimal. In the event of a high upgrade cost and strong network effects, SaaS becomes the best licensing model...

Social Collaboration Analytics for Enterprise Collaboration Systems: Providing Business Intelligence on Collaboration Activities

Abstract: The success of public Social Media has led to the emergence of Enterprise Social Software (ESS), a new type of collaboration software for organizations that incorporates “social features”. Surveys show that many companies are trying to implement ESS but that adoption is slower than expected. We believe that in order to understand the issues with its implementation we need to first examine and understand the “social” interactions that are taking place in this new kind of collaboration software. We propose Social Collaboration Analytics (SCA), a specialized form of examination of log files and content data, to gain a better understanding of the actual usage of ESS. Our research was guided by the CRISP-DM approach. We first analyzed the data available in a leading ESS. Together with leading user companies of this ESS, we then developed a framework for Social Collaboration Analysis, which we present in this paper.

The Platform Owner’s Challenge to Capture Value – Insights from a Business-to-Business IT Platform

Abstract: IS research has acknowledged the increasing importance of IT platforms. While substantial insights on value co-creation between the platform owner and complementors have been established, the platform owner’s challenge to capture value remains largely unaddressed. We therefore conduct an exploratory field study of an enterprise software vendor who has launched a business-to-business IT platform. Conducting 27 interviews with actors involved in the platform ecosystem, we derive three distinct mechanisms of value capture: absorption, co-selling, and verticalization. We interpret how these mechanisms of value capture in turn affect value co-creation. With our results, we, first, enhance literature on value in IT platforms by adding mechanisms of value capture to the already established mechanisms of value co-creation. Second, we contribute to the discussion on the impact of digital business strategies on firm performance by showing that an organization that implements an IT platform needs to consider value co-creation and value capture jointly.

Understanding the Benefits and Success Factors of Enterprise Architecture

Abstract: Enterprise Architecture (EA) is considered as a solution to reduce IT implementation failure, improve profitability and enhance business-IT alignment within organizations. However, explanations and evidence of EA benefits and success factors in the existing literature are still limited. Therefore, this study aims to explore how EA creates value to organizations through a qualitative study employing interviews with EA experts. This study contributes to the current knowledge of EA by providing a validated list of EA benefits and success factors. The study identified 40 EA benefits that are grouped into five categories (operational, managerial, strategic, IT infrastructure and organizational) and thirty-seven EA success factors categorized into product quality, infrastructure quality, service delivery quality and organizational anchoring. This study offers a number of implications for research and practice.

Enterprise Pattern: integrating the business process into a unified enterprise model of modern service company

Abstract: Modern service company (MSC), the enterprise involving special domains, such as the financial industry, information service industry and technology development industry, depends heavily on information technology. Modelling of such enterprise has attracted much research attention because it promises to help enterprise managers to analyse basic business strategies (e.g. the pricing strategy) and even optimise the business process (BP) to gain benefits. While the existing models proposed by economists cover the economic elements, they fail to address the basic BP and its relationship with the economic characteristics. Those proposed in computer science regardless of achieving great success in BP modelling perform poorly in supporting the economic analysis. Therefore, the existing approaches fail to satisfy the requirement of enterprise modelling for MSC, which demands simultaneous consideration of both economic analysing and business processing. In this article, we provide a unified enterprise modelling appr...

Enterprise Risk Management and Firm Performance: An Integrated Model for the Banking Sector

Abstract: This study investigates how the implementation of Enterprise Risk Management program affects the performance of firms using an Enterprise Risk Management model for the banking sector and an integrated model for measuring Enterprise Risk Management index used in the study by Mukhtar and Soliman (2016). Ten listed commercial banks were selected with the Enterprise Risk Management index as the main independent variable, with Return on Average Equity (ROAE), Share Price Return (SPR) and Firm Value (FV) used as three separate dependent variables. The study provides strong evidence of a positive relationship between Enterprise Risk Management implementation and performance in the Nigerian banking sector. The findings and conclusions of this study are consistent with those of other studies that used data from different industries, providing a basis from which to generalize the findings from this study to firms in other industries.

Practice in the Application of the Production System Tools at the Enterprise During Mastering of New Products

Abstract: This chapter considers contemporary state, problems, and future development of the industrial enterprises. The authors analyze the opportunity to decrease product flow time, to decrease prime cost, and to improve quality at the same time with the help of more clear arrangement of the production processes and using the tools of production system. This chapter determines the prospects of implementation and development of the production system in the practice. The authors have studied applied aspects of development and implementation of the production system tools while mastering of new products at the enterprise that proves the usefulness of the conducted research.

Dynamic Capabilities and the Multinational Enterprise

Abstract: Contemporary theories of the MNE have made limited progress in explaining interfirm heterogeneity. A fuller explanation should account for the uncertainties that firms face about market demand and about the costs of competing organizational alternatives. One approach is to allow a role for entrepreneurial managers who assess uncertainties on an ongoing basis and make non-routine decisions that create unique paths for the organizations they lead. This paper presents the dynamic capabilities framework, a multidisciplinary approach to analyzing the characteristics of individual firms and the sources of firm-level competitive advantage. Dynamic capabilities encompass the non-routine actions of entrepreneurial managers and the creative output of a firm’s expert talent. These capabilities are also embedded in “signature” organizational routines and processes rooted in an organization’s unique history. A dynamic capabilities approach supports a richer understanding of the distinctive characteristics of MNEs. A case study is presented that shows how the exploration division of a large multinational oil firm introduced capability awareness into the management of its global staff of geophysicists.

Assimilation of enterprise technology upgrades: a factor-based study

Abstract: The purpose of this study is to gain a better understanding of the differences in the propensity of firms to initiate and commit to the assimilation of an enterprise technology upgrade. A research model is proposed that examines the influences that four technological and four organisational factors have on predicting assimilation of a technology upgrade. Results show that firms with a greater propensity to assimilate the new enterprise resource planning ERP version have a higher assessment of relative advantage, IS technical competence, and the strategic role of IS relative to those firms with a lower propensity to assimilate a new ERP version.

An ontology-based multi-agent virtual enterprise system OMAVE: part 1: domain modelling and rule management

Abstract: New advancements in computers and information technologies have yielded novel ideas to create more effective virtual collaboration platforms for multiple enterprises. Virtual enterprise VE is a collaboration model between multiple independent business partners in a value chain and is particularly suited to small and medium-sized enterprises SMEs. The most challenging problem in implementing VE systems is ineffcient and inflexible data storage and management techniques for VE systems. In this research, an ontology-based multi-agent virtual enterprise OMAVE system is proposed to help SMEs shift from the classical trend of manufacturing part pieces to producing high-value-added, high-tech, innovative products. OMAVE targets improvement in the flexibility of VE business processes in order to enhance integration with available enterprise resource planning ERP systems. The architecture of OMAVE supports the requisite flexibility and enhances the reusability of the data and knowledge created in a VE system. In this article, a detailed description of system features along with the rule-based reasoning and decision support capabilities of OMAVE system are presented. To test and verify the functionality and operation of this system, a sample product was manufactured using OMAVE applications and tools with the contribution of three SMEs.

Enterprise Cognitive Computing Applications: Opportunities and Challenges

Abstract: Enterprise cognitive computing (ECC) applications are generating a great deal of excitement for organizations. However, they have yet to demonstrate a business impact on a large scale. An important reason for this is a failure to understand how such applications can contribute to a company’s business objectives and the challenges associated with implementing them. In this article, the authors provide an overview of cognitive computing applications for the enterprise. In particular, they classify opportunities for developing ECC applications and describe challenges in implementing them. Their findings are based on a study of 51 ECC application initiatives across a broad range of industries in North America, Europe, and the Asia-Pacific region. Given the lack of systematic descriptions regarding what is possible from ECC, this article should be valuable to researchers and practitioners in unpacking the black box of cognitive computing.

Learning in the health care enterprise.

Abstract: Introduction The overall enterprise of health care delivery is considered. The 4 levels of the enterprise include clinical practices, processes that provide capabilities and information, structure that includes the business entities involved, and ecosystem that includes Centers for Medicare and Medicaid Services and Congress, as well as societal values and norms. It is argued that the enterprise of health care delivery needs to be transformed to enable high-quality, affordable care for everyone. Discussion The constructs of enterprise transformation and organizational learning are reviewed. The distinction of single-loop versus double-loop learning is discussed and illustrated for all levels of the health care delivery enterprise. Three health care examples are used to elaborate this distinction—cancer, population health, and health IT. Four strategies are outlined that the health care delivery enterprise can use to more effectively learn at all levels of the enterprise. Conclusions This overall line of reasoning suggests several important research issues. The health care delivery enterprise involves much more than treating disease and paying for it. We need to improve our methods and tools for addressing the overall enterprise. Research is also needed on better means for portraying consequences of decisions to the full range of stakeholders in the enterprise. In general, the overall goal should be a healthy, educated, and productive population that is competitive in the global marketplace. We need to better understand the available levers for achieving this goal and how to best portray the intricacies of the overall enterprise to motivate those who can pull these levers to do so.

Business intelligence serious game participatory development: lessons from ERPsim for big data

Abstract: Purpose A major trend in enterprise resource planning software (ERP) is to embed business analytics tools within user-centered roles in enterprise software. This integration allows business users to get better and faster insight to action. As a consequence, it is imperative for business students to learn how to use these new tools to adequately prepare them for new expectations in the industry. The paper aims to discuss these issues. Design/methodology/approach In this paper, the authors propose a new serious game, called ERPsim for big data, to enable the learner to acquire abilities at each level of the business analytics learning taxonomy. To maximize the pedagogical impact of the game, participatory design (PD) with professors as co-designers was used during game development. Findings This case study presents the PD approach and analyses the efficacy of the proposed new simulation. Originality/value The authors conclude by providing recommendations and lessons learned from this approach.

Dimensions of User Behavior in Enterprise Social Networks

Abstract: The analysis of user behavior in online communities is a prominent topic in social media research. As such, user behavior is often analyzed using a set of metrics that describe the user’s participation behavior and structural position in the social network. Yet, for Enterprise Social Networks (ESN), i.e. internally used social networking platforms, such research is lacking. While prior studies have found users to engage in knowledge-intensive interactions, e.g. discussing and developing new ideas, little is known about how to conceptualize and measure ESN user behavior. Being able to measure user behavior, however, is an important prerequisite for the identification of knowledge management-related roles in the context of ESN.

Enterprise System and Its Application in Aerospace Industry

Abstract: Enterprise systems (ES) or enterprise information systems (EIS) concepts have been researched and utilized for decades, but it was not until the past decade when they became popular in not only the areas of information systems and computer sciences, but also in those of business process management, business process reengineering, industrial engineering, systems engineering, business intelligence, government administration, e-commerce and e-business, and others. The growing needs of using ES to solve real-world problems require intensive study of ES-related techniques and applications. This study explores those ES techniques and their applications in the aerospace industry. Furthermore, an application case of information integration in spacecraft state detection is demonstrated.

Development of a framework for the implementation of sustainable enterprise resource planning

Abstract: Sustainable Enterprise Resource Planning (S-ERP) is an enterprise system that designed to integrate sustainability activitiesbetween corporate sustainable business functions. This system enables practitioners to effectively practice sustainability in an organisation. Systemanalyse und Programmentwicklung (SAP), Oracle, and Microsoft have designed the S-ERP system for various types of industry. However, a number of organisations still have a problem of implementing the S-ERP system as it is a multifaceted system that needs managerial and technical skills to implement. Therefore, they need a master plan that provides a comprehensive guidance for practitioners to implement this system. According to a literature, there is no available master plan that assists the organisations to implement the S-ERP system. This issue will obstruct the implementation process. Therefore, this issue motivates the researchers to develop an S-ERP master plan that encompasses three parts: roadmap, framework, and guidelines. A study focused on the development of an S-ERP roadmap has been performed in the earlier work entitled “A master plan for the implementation of sustainable enterprise resource planning systems (part II): development of a roadmap” (Chofreh et al., 2016b). In addition, the S-ERP roadmap has been evaluated in the work entitled “A master plan for the implementation of sustainable enterprise resource planning systems (part III): evaluation of a roadmap” (Chofreh et al., 2016c). Subsequently, this study aimed to summarise the development process of the S-ERP framework. This frameworkwould give a comprehensive perspective to implement the S-ERP system. A conceptual research method is used to develop this framework by reviewing two related areas on sustainability and Enterprise Resource Planning (ERP) system implementation and exposing the knowledge gap. The literature revealed that there are diverse dimensions considered in the sustainability and ERP implementation frameworks. These dimensions are generally considered two main paradigms including sustainability paradigm and decisional paradigm. The sustainability paradigm consists of three sustainability dimensions including environment, social, and economic. The decisional paradigm consists of three decision-making levels in an organisation including strategic, tactical, and operational. The S-ERP framework is developed by integrating these two paradigms and unites them into one holistic structure. The breakdown of each component and level of the paradigms is identified according to the relevant literature. Concisely, this framework would be a potential guidance for practitioners to distinguish various perspectives that need to be considered for the S-ERP system implementation. The framework hopefully can assist the practitioners to mitigate the problems during the S-ERP system implementation.

Concurrent enterprise: a conceptual framework for enterprise supply-chain network activities

Abstract: Supply-chain management SCM in manufacturing industries has evolved significantly over the years. Recently, a lot more relevant research has picked up on the development of integrated solutions. Thus, seeking a collaborative optimisation of geographical, just-in-time JIT, quality customer demand/satisfaction and return-on-investment profits, aspects of organisational management and planning through ‘best practice’ business-process management – concepts and application; employing system tools such as certain applications/aspects of enterprise resource planning ERP – SCM systems information technology IT enablers to enhance enterprise integrated product development/concurrent engineering principles. This article assumed three main organisation theory applications in positioning its assumptions. Thus, proposing a feasible industry-specific framework not currently included within the SCOR model’s level four 4 implementation level, as well as other existing SCM integration reference models such as in the MIT process handbook’s – Process Interchange Format PIF, the TOVE project, etc. which could also be replicated in other SCs. However, the wider focus of this paper’s contribution will be concentrated on a complimentary proposed framework to the SCC’s SCOR reference model. Quantitative empirical closed-ended questionnaires in addition to the main data collected from a qualitative empirical real-life industrial-based pilot case study were used: To propose a conceptual concurrent enterprise framework for SCM network activities. This research adopts a design structure matrix simulation approach analysis to propose an optimal enterprise SCM-networked value-adding, customised master data-management platform/portal for efficient SCM network information exchange and an effective supply-chain SC network systems–design teams’ structure. Furthermore, social network theory analysis will be employed in a triangulation approach with statistical correlation analysis to assess the scale/level of frequency, importance, level of collaborative-ness, mutual trust as well as roles and responsibility among the enterprise SCM network for systems product development PD design teams’ technical communication network as well as extensive literature reviews.

How do requirements evolve over time? A case study investigating the role of context and experiences in the evolution of enterprise software requirements

Abstract: In recent years, organizations have increasingly sourced cloud-based enterprise software (ES). Although comprehensively capturing organizations’ requirements considerably affects the success of an ES sourcing project, little is known about how requirements evolve beyond the implementation. We conduct a longitudinal, exploratory single-case study of the life cycle of cloud-based ES in a medium-sized organization. Over 5 years, we trace the evolution of requirements throughout the ES life cycle, beginning with the initial adoption decision and ending with considerations to retire the ES. We develop a process theory that explains how requirements evolve beyond ES implementation and throughout its life cycle. We isolate nine mechanisms that explain how contextual factors and experiences are intertwined and shape the evolution of requirements. We then develop seven propositions that explain how sourcing cloud-based ES alters the mechanisms that shape the evolution of requirements. Our findings emphasize that the evolution of requirements for cloud-based ES follows similar mechanisms to that of the requirements for on-premises ES but changes how particular mechanisms manifest. Sourcing cloud-based ES changes the influence of business divisions in acquisition and configuration activities, the role of upgrade and customization procedures, and the influence of the ES’ ecosystem.

Enterprise Architecture for e-Government

Abstract: The paper describes an Enterprise Architecture1 for E-Government2, for Governments across the world who intend to provide better service delivery for their business, citizens and other stakeholders The purpose of Enterprise Architectures for E-Government is to support transactional system interoperability[1], quicker response to Government enterprise3 wide issues, reduce complexity in IT landscape, enhance enterprise security, facilitate information based decision making while driving efficiency, cost benefits, sharing, reuse, effectiveness and system transformation across government

Extending the enterprise evolution contextualisation model

Abstract: Enterprise engineering EE emerged as a new discipline to encourage comprehensive and consistent enterprise design. Since EE is multidisciplinary, various researchers study enterprises from different perspectives, which resulted in a plethora of applicable literature and terminology, but without shared meaning. Previous research specifically focused on the fragmentation of knowledge for designing and aligning the information and communication technologyICT subsystem of the enterprise in order to support the business organisation subsystem of the enterprise. As a solution for this fragmented landscape, a business-IT alignment model BIAM was developed inductively from existing business-IT alignment approaches. Since most of the existing alignment frameworks addressed the alignment between the ICT subsystem and the business organisation subsystem, BIAM also focused on the alignment between these two subsystems. Yet, the emerging EE discipline intends to address a broader scope of design, evident in the existing approaches that incorporate a broader scope of design/alignment/governance. A need was identified to address the knowledge fragmentation of the EE knowledge base by adapting BIAM to an enterprise evolution contextualisation model EECM, to contextualise a broader set of approaches, as identified by Lapalme. The main contribution of this article is the incremental development and evaluation of EECM. We also present guiding indicators/prerequisites for applying EECM as a contextualisation tool.