Showing papers on "Sentiment analysis published in 2022"

A survey on sentiment analysis methods, applications, and challenges

Abstract: The rapid growth of Internet-based applications, such as social media platforms and blogs, has resulted in comments and reviews concerning day-to-day activities. Sentiment analysis is the process of gathering and analyzing people’s opinions, thoughts, and impressions regarding various topics, products, subjects, and services. People’s opinions can be beneficial to corporations, governments, and individuals for collecting information and making decisions based on opinion. However, the sentiment analysis and evaluation procedure face numerous challenges. These challenges create impediments to accurately interpreting sentiments and determining the appropriate sentiment polarity. Sentiment analysis identifies and extracts subjective information from the text using natural language processing and text mining. This article discusses a complete overview of the method for completing this task as well as the applications of sentiment analysis. Then, it evaluates, compares, and investigates the approaches used to gain a comprehensive understanding of their advantages and disadvantages. Finally, the challenges of sentiment analysis are examined in order to define future directions.

Aspect-based sentiment analysis via affective knowledge enhanced graph convolutional networks

Abstract: Aspect-based sentiment analysis is a fine-grained sentiment analysis task, which needs to detection the sentiment polarity towards a given aspect. Recently, graph neural models over the dependency tree are widely applied for aspect-based sentiment analysis. Most existing works, however, they generally focus on learning the dependency information from contextual words to aspect words based on the dependency tree of the sentence, which lacks the exploitation of contextual affective knowledge with regard to the specific aspect. In this paper, we propose a graph convolutional network based on SenticNet to leverage the affective dependencies of the sentence according to the specific aspect, called Sentic GCN . To be specific, we explore a novel solution to construct the graph neural networks via integrating the affective knowledge from SenticNet to enhance the dependency graphs of sentences. Based on it, both the dependencies of contextual words and aspect words and the affective information between opinion words and the aspect are considered by the novel affective enhanced graph model. Experimental results on multiple public benchmark datasets illustrate that our proposed model can beat state-of-the-art methods.

Aspect-based sentiment analysis via affective knowledge enhanced graph convolutional networks

Abstract: Aspect-based sentiment analysis is a fine-grained sentiment analysis task, which needs to detection the sentiment polarity towards a given aspect. Recently, graph neural models over the dependency tree are widely applied for aspect-based sentiment analysis. Most existing works, however, they generally focus on learning the dependency information from contextual words to aspect words based on the dependency tree of the sentence, which lacks the exploitation of contextual affective knowledge with regard to the specific aspect. In this paper, we propose a graph convolutional network based on SenticNet to leverage the affective dependencies of the sentence according to the specific aspect, called Sentic GCN. To be specific, we explore a novel solution to construct the graph neural networks via integrating the affective knowledge from SenticNet to enhance the dependency graphs of sentences. Based on it, both the dependencies of contextual words and aspect words and the affective information between opinion words and the aspect are considered by the novel affective enhanced graph model. Experimental results on multiple public benchmark datasets illustrate that our proposed model can beat state-of-the-art methods.

Data Analytics for the Identification of Fake Reviews Using Supervised Learning

Abstract: Fake reviews, also known as deceptive opinions, are used to mislead people and have gained more importance recently. This is due to the rapid increase in online marketing transactions, such as selling and purchasing. E-commerce provides a facility for customers to post reviews and comment about the product or service when purchased. New customers usually go through the posted reviews or comments on the website before making a purchase decision. However, the current challenge is how new individuals can distinguish truthful reviews from fake ones, which later deceives customers, inflicts losses, and tarnishes the reputation of companies. The present paper attempts to develop an intelligent system that can detect fake reviews on e-commerce platforms using n-grams of the review text and sentiment scores given by the reviewer. The proposed methodology adopted in this study used a standard fake hotel review dataset for experimenting and data preprocessing methods and a term frequency-Inverse document frequency (TF-IDF) approach for extracting features and their representation. For detection and classification, n-grams of review texts were inputted into the constructed models to be classified as fake or truthful. However, the experiments were carried out using four different supervised machine-learning techniques and were trained and tested on a dataset collected from the Trip Advisor website. The classification results of these experiments showed that naïve Bayes (NB), support vector machine (SVM), adaptive boosting (AB), and random forest (RF) received 88%, 93%, 94%, and 95%, respectively, based on testing accuracy and tje F1-score. The obtained results were compared with existing works that used the same dataset, and the proposed methods outperformed the comparable methods in terms of accuracy.

A survey on sentiment analysis methods, applications, and challenges

Abstract: The rapid growth of Internet-based applications, such as social media platforms and blogs, has resulted in comments and reviews concerning day-to-day activities. Sentiment analysis is the process of gathering and analyzing people’s opinions, thoughts, and impressions regarding various topics, products, subjects, and services. People’s opinions can be beneficial to corporations, governments, and individuals for collecting information and making decisions based on opinion. However, the sentiment analysis and evaluation procedure face numerous challenges. These challenges create impediments to accurately interpreting sentiments and determining the appropriate sentiment polarity. Sentiment analysis identifies and extracts subjective information from the text using natural language processing and text mining. This article discusses a complete overview of the method for completing this task as well as the applications of sentiment analysis. Then, it evaluates, compares, and investigates the approaches used to gain a comprehensive understanding of their advantages and disadvantages. Finally, the challenges of sentiment analysis are examined in order to define future directions.

Exploring the challenges of remote work on Twitter users' sentiments: From digital technology development to a post-pandemic era

Abstract: • Stress management is configured as a priority for further research on remote work. • Managers should re-evaluate the benefits of remote work for employees. • 6 opportunities and 5 challenges of teleworking are identified and discussed. • New technologies adoption has a positive attitude on employees’ learning. The boost in the use and development of technology, spurred by COVID-19 pandemic and its consequences, has sped up the adoption of new technologies and digital platforms in companies. Specifically, companies have been forced to change their organizational and work structures. In this context, the present study aims to identify the main opportunities and challenges for remote work through the use of digital technologies and platforms based on the analysis of user-generated content (UGC) in Twitter. Using computer-aided text analysis (CATA) and natural language processing (NLP), in this study, we conduct a sentiment analysis developed with Textblob, which works with machine learning. We then apply a mathematical algorithm for topic modeling known as Latent Dirichlet allocation (LDA) model. Based on the results obtained from these data-mining techniques, we identify 11 topics, of which 3 are negative (Virtual Health, Privacy Concerns and Stress), 4 positive (Work-life balance, Less stress, Future and Engagement), and 3 neutral (New Technologies, Sustainability, and Technology Issues). In addition, we also identify and discussed 6 opportunities and 5 challenges in relation to the use and adoption of digital technologies and platforms for teleworking. Finally, theoretical and practical implications of the study are presented for companies that develop strategies based on teleworking and the adoption of new technologies in which stress management is configured as one of the most relevant indicators for further research on remote work. From the applied perspective, executives and policymakers can use the results of the present study to re-evaluate the benefits of remote work for employees.

Real-Time Twitter Spam Detection and Sentiment Analysis using Machine Learning and Deep Learning Techniques

Abstract: In this modern world, we are accustomed to a constant stream of data. Major social media sites like Twitter, Facebook, or Quora face a huge dilemma as a lot of these sites fall victim to spam accounts. These accounts are made to trap unsuspecting genuine users by making them click on malicious links or keep posting redundant posts by using bots. This can greatly impact the experiences that users have on these sites. A lot of time and research has gone into effective ways to detect these forms of spam. Performing sentiment analysis on these posts can help us in solving this problem effectively. The main purpose of this proposed work is to develop a system that can determine whether a tweet is “spam” or “ham” and evaluate the emotion of the tweet. The extracted features after preprocessing the tweets are classified using various classifiers, namely, decision tree, logistic regression, multinomial naïve Bayes, support vector machine, random forest, and Bernoulli naïve Bayes for spam detection. The stochastic gradient descent, support vector machine, logistic regression, random forest, naïve Bayes, and deep learning methods, namely, simple recurrent neural network (RNN) model, long short-term memory (LSTM) model, bidirectional long short-term memory (BiLSTM) model, and 1D convolutional neural network (CNN) model are used for sentiment analysis. The performance of each classifier is analyzed. The classification results showed that the features extracted from the tweets can be satisfactorily used to identify if a certain tweet is spam or not and create a learning model that will associate tweets with a particular sentiment.

An Intelligent Cognitive-Inspired Computing with Big Data Analytics Framework for Sentiment Analysis and Classification

Abstract: Advancements in recent networking and information technology have always been a natural phenomenon. The exponential amount of data generated by the people in their day-to-day lives results in the rise of Big Data Analytics (BDA). Cognitive computing is an Artificial Intelligence (AI) based system that can reduce the issues faced during BDA. On the other hand, Sentiment Analysis (SA) is employed to understand such linguistic based tweets, feature extraction, compute subjectivity and sentimental texts placed in these tweets. The application of SA on big data finds it useful for businesses to take commercial benefits insight from text-oriented content. In this view, this paper presents new cognitive computing with the big data analysis tool for SA. The proposed model involves various process such as pre-processing, feature extraction, feature selection and classification. For handling big data, Hadoop Map Reduce tool is used. The proposed model initially undergoes pre-processing to remove the unwanted words. Then, Term Frequency-Inverse Document Frequency (TF-IDF) is utilized as a feature extraction technique to extract the set of feature vectors. Besides, a Binary Brain Storm Optimization (BBSO) algorithm is being used for the Feature Selection (FS) process and thereby achieving improved classification performance. Moreover, Fuzzy Cognitive Maps (FCMs) are used as a classifier to classify the incidence of positive or negative sentiments. A comprehensive experimental results analysis ensures the better performance of the presented BBSO-FCM model on the benchmark dataset. The obtained experimental values highlights the improved classification performance of the proposed BBSO-FCM model in terms of different measures.

Sentiment Analysis in Social Media for Competitive Environment Using Content Analysis

Abstract: : Education sector has witnessed several changes in the recent past. These changes have forced private universities into fierce competition with each other to get more students enrolled. This competition has resulted in the adoption of marketing practices by private universities similar to commercial brands. To get competitive gain, universities must observe and examine the students’ feedback on their own social media sites along with the social media sites of their competitors. This study presents a novel framework which integrates numerous analytical approaches including statistical analysis, sentiment analysis, and text mining to accomplish a competitive analysis of social media sites of the universities. These techniques enable local universities to utilize social media for the identification of the most-discussed topics by students as well as based on the most unfavorable comments received, major areas for improvement. A comprehensive case study was conducted utilizing the proposed framework for competitive analysis of few top ranked international universities as well as local private universities in Lahore Pakistan. Experimental results show that diversity of shared content, frequency of posts, and schedule of updates, are the key areas for improvement for the local universities. Based on the competitive intelligence gained several recommendations are included in this paper that would enable local universities generally and Riphah international university (RIU) Lahore specifically to promote their brand and increase their attractiveness for potential students using social media and launch successful marketing campaigns targeting a large number of audiences at significantly reduced cost resulting in an increased number of enrolments.

The Biases of Pre-Trained Language Models: An Empirical Study on Prompt-Based Sentiment Analysis and Emotion Detection

Abstract: —Thanks to the breakthrough of large-scale pre-trained language model (PLM) technology, prompt-based classification tasks, e.g., sentiment analysis and emotion detection, have raised increasing attention. Such tasks are formalized as masked language prediction tasks which are in line with the pre-training objects of most language models. Thus, one can use a PLM to infer the masked words in a downstream task, then obtaining label predictions with manually defined label-word mapping templates. Prompt-based affective computing takes the advantages of both neural network modeling and explainable symbolic representations. However, there still remain many unclear issues related to the mechanisms of PLMs and prompt-based classification. We conduct a systematic empirical study on prompt-based sentiment analysis and emotion detection to study the biases of PLMs towards affective computing. We find that PLMs are biased in sentiment analysis and emotion detection tasks with respect to the number of label classes, emotional label-word selections, prompt templates and positions, and the word forms of emotion lexicons.

An Intelligent Cognitive-Inspired Computing with Big Data Analytics Framework for Sentiment Analysis and Classification

Abstract: Advancements in recent networking and information technology have always been a natural phenomenon. The exponential amount of data generated by the people in their day-to-day lives results in the rise of Big Data Analytics (BDA). Cognitive computing is an Artificial Intelligence (AI) based system that can reduce the issues faced during BDA. On the other hand, Sentiment Analysis (SA) is employed to understand such linguistic based tweets, feature extraction, compute subjectivity and sentimental texts placed in these tweets. The application of SA on big data finds it useful for businesses to take commercial benefits insight from text-oriented content. In this view, this paper presents new cognitive computing with the big data analysis tool for SA. The proposed model involves various process such as pre-processing, feature extraction, feature selection and classification. For handling big data, Hadoop Map Reduce tool is used. The proposed model initially undergoes pre-processing to remove the unwanted words. Then, Term Frequency-Inverse Document Frequency (TF-IDF) is utilized as a feature extraction technique to extract the set of feature vectors. Besides, a Binary Brain Storm Optimization (BBSO) algorithm is being used for the Feature Selection (FS) process and thereby achieving improved classification performance. Moreover, Fuzzy Cognitive Maps (FCMs) are used as a classifier to classify the incidence of positive or negative sentiments. A comprehensive experimental results analysis ensures the better performance of the presented BBSO-FCM model on the benchmark dataset. The obtained experimental values highlights the improved classification performance of the proposed BBSO-FCM model in terms of different measures.

Covid-19 vaccine hesitancy: Text mining, sentiment analysis and machine learning on COVID-19 vaccination Twitter dataset

Abstract: In 2019 there was an outbreak of coronavirus pandemic also known as COVID-19. Many scientists believe that the pandemic originated from Wuhan, China, before spreading to other parts of the globe. To reduce the spread of the disease, decision makers encouraged measures such as hand washing, face masking, and social distancing. In early 2021, some countries including the United States began administering COVID-19 vaccines. Vaccination brought a relief to the public; it also generated a lot of debates from anti-vaccine and pro-vaccine groups. The controversy and debate surrounding COVID-19 vaccine influenced the decision of several people in either to accept or reject vaccination. Because of data limitations, social media data, collected through live streaming public tweets using an Application Programming Interface (API) search, is considered a viable and reliable resource to study the opinion of the public on Covid-19 vaccine hesitancy. Thus, this study examines 3 sentiment computation methods (Azure Machine Learning, VADER, and TextBlob) to analyze COVID-19 vaccine hesitancy. Five learning algorithms (Random Forest, Logistics Regression, Decision Tree, LinearSVC, and Naïve Bayes) with different combination of three vectorization methods (Doc2Vec, CountVectorizer, and TF-IDF) were deployed. Vocabulary normalization was threefold; potter stemming, lemmatization, and potter stemming with lemmatization. For each vocabulary normalization strategy, we designed, developed, and evaluated 42 models. The study shows that Covid-19 vaccine hesitancy slowly decreases over time; suggesting that the public gradually feels warm and optimistic about COVID-19 vaccination. Moreover, combining potter stemming and lemmatization increased model performances. Finally, the result of our experiment shows that TextBlob + TF-IDF + LinearSVC has the best performance in classifying public sentiment into positive, neutral, or negative with an accuracy, precision, recall and F1 score of 0.96752, 0.96921, 0.92807 and 0.94702 respectively. It means that the best performance was achieved when using TextBlob sentiment score, with TF-IDF vectorization and LinearSVC classification model. We also found out that combining two vectorizations (CountVectorizer and TF-IDF) decreases model accuracy.

A Novel Machine Learning Approach for Sentiment Analysis on Twitter Incorporating the Universal Language Model Fine-Tuning and SVM

Abstract: Twitter sentiment detectors (TSDs) provide a better solution to evaluate the quality of service and product than other traditional technologies. The classification accuracy and detection performance of TSDs, which are extremely reliant on the performance of the classification techniques, are used, and the quality of input features is provided. However, the time required is a big problem for the existing machine learning methods, which leads to a challenge for all enterprises that aim to transform their businesses to be processed by automated workflows. Deep learning techniques have been utilized in several real-world applications in different fields such as sentiment analysis. Deep learning approaches use different algorithms to obtain information from raw data such as texts or tweets and represent them in certain types of models. These models are used to infer information about new datasets that have not been modeled yet. We present a new effective method of sentiment analysis using deep learning architectures by combining the “universal language model fine-tuning” (ULMFiT) with support vector machine (SVM) to increase the detection efficiency and accuracy. The method introduces a new deep learning approach for Twitter sentiment analysis to detect the attitudes of people toward certain products based on their comments. The extensive results on three datasets illustrate that our model achieves the state-of-the-art results over all datasets. For example, the accuracy performance is 99.78% when it is applied on the Twitter US Airlines dataset.

Global evidence of expressed sentiment alterations during the COVID-19 pandemic

Abstract: The COVID-19 pandemic has created unprecedented burdens on people's physical health and subjective well-being. While countries worldwide have developed platforms to track the evolution of COVID-19 infections and deaths, frequent global measurements of affective states to gauge the emotional impacts of pandemic and related policy interventions remain scarce. Using 654 million geotagged social media posts in over 100 countries, covering 74% of world population, coupled with state-of-the-art natural language processing techniques, we develop a global dataset of expressed sentiment indices to track national- and subnational-level affective states on a daily basis. We present two motivating applications using data from the first wave of COVID-19 (from 1 January to 31 May 2020). First, using regression discontinuity design, we provide consistent evidence that COVID-19 outbreaks caused steep declines in expressed sentiment globally, followed by asymmetric, slower recoveries. Second, applying synthetic control methods, we find moderate to no effects of lockdown policies on expressed sentiment, with large heterogeneity across countries. This study shows how social media data, when coupled with machine learning techniques, can provide real-time measurements of affective states.

A Hybrid Feature Extraction Method for Nepali COVID-19-Related Tweets Classification

Abstract: COVID-19 is one of the deadliest viruses, which has killed millions of people around the world to this date. The reason for peoples' death is not only linked to its infection but also to peoples' mental states and sentiments triggered by the fear of the virus. People's sentiments, which are predominantly available in the form of posts/tweets on social media, can be interpreted using two kinds of information: syntactical and semantic. Herein, we propose to analyze peoples' sentiment using both kinds of information (syntactical and semantic) on the COVID-19-related twitter dataset available in the Nepali language. For this, we, first, use two widely used text representation methods: TF-IDF and FastText and then combine them to achieve the hybrid features to capture the highly discriminating features. Second, we implement nine widely used machine learning classifiers (Logistic Regression, Support Vector Machine, Naive Bayes, K-Nearest Neighbor, Decision Trees, Random Forest, Extreme Tree classifier, AdaBoost, and Multilayer Perceptron), based on the three feature representation methods: TF-IDF, FastText, and Hybrid. To evaluate our methods, we use a publicly available Nepali-COVID-19 tweets dataset, NepCov19Tweets, which consists of Nepali tweets categorized into three classes (Positive, Negative, and Neutral). The evaluation results on the NepCOV19Tweets show that the hybrid feature extraction method not only outperforms the other two individual feature extraction methods while using nine different machine learning algorithms but also provides excellent performance when compared with the state-of-the-art methods.

Investor sentiment: a retail trader activity approach

Abstract: Purpose This study creates a measure of investor sentiment directly from retail trader activity to identify misvaluation and to examine the link between sentiment and subsequent returns. Design/methodology/approach Using investor reports from a large discount brokerage that include measures of activity such as net buying, net new accounts and net new assets, this study creates a measure of retail trader sentiment using principal components. This study examines the relation between sentiment and returns through conditional mean and regression analyses. Findings Retail sentiment activity coincides with aggregate Google Trends search data and firms with the greatest sensitivity to retail sentiment tend to be small, young and volatile. Periods of high retail sentiment precede poor subsequent market returns. Cross-sectional results detail the strongest impact on subsequent returns within difficult to value or difficult to arbitrage firms. Originality/value This study links a rich measure of retail trader activity to subsequent market and cross-sectional returns. These results deepen our understanding of noise trader risk and aggregate investor sentiment.

How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews

Abstract: This study examines the complexity of consumer experiences in the sharing economy (SE) from the perspective of the level of interaction between consumers and service providers. Consistent with service-dominant logic, the joint efforts of consumers and service providers co-create value. In the context of accommodation-sharing, this means not just the room that guests seek but, rather, the authentic local experience they co-create with their hosts. This study proposes a text-analytics framework to extract important service dimensions directly from consumer reviews. The results indicate that the importance of service dimensions, on which consumers focus in reviews, varies with levels of interaction. To better understand the complex nature of consumer experiences in the SE, the framework integrates text analytics with fuzzy-set Qualitative Comparative Analysis (fsQCA), to shift attention from individual service dimensions to service-dimension configurations. Drawing on complexity theory, this study examines the service-dimension configurations that lead to positive and negative sentiment. The fsQCA results reveal that the causal recipes for sentiment differ for various interaction mechanisms. This is the first study to integrate topic modeling, sentiment analysis, and fsQCA, framing service-provider decision support for responding to consumers' needs.

Twitter sentiment analysis from Iran about COVID 19 vaccine

Abstract: The development of vaccines against COVID-19 has been a global purpose since the World Health Organization declared the pandemic. People usually use social media, especially Twitter, to transfer knowledge and beliefs on global concerns like COVID-19-vaccination, hence, Twitter is a good source for investigating public opinions. The present study aimed to assess Persian tweets to (1) analyze Iranian people's view toward COVID-19 vaccination. (2) Compare Iranian views toward a homegrown and imported COVID-19-vaccines.First, a total of 803278 Persian tweets were retrieved from Twitter, mentioning COVIran Barekat (the homegrown vaccine), Pfizer/BioNTech, AstraZeneca/Oxford, Moderna, and Sinopharm (imported vaccines) between April 1, 2021 and September 30, 2021. Then, we identified sentiments of retrieved tweets using a deep learning sentiment analysis model based on CNN-LSTM architecture. Finally, we investigated Iranian views toward COVID-19-vaccination.(1) We found a subtle difference in the number of positive sentiments toward the homegrown and foreign vaccines, and the latter had the dominant positive polarity. (2) The negative sentiment regarding homegrown and imported vaccines seems to be increasing in some months. (3) We also observed no significant differences between the percentage of overall positive and negative opinions toward vaccination amongst Iranian people.It is worrisome that the negative sentiment toward homegrown and imported vaccines increases in Iran in some months. Since public healthcare agencies aim to increase the uptake of COVID-19 vaccines to end the pandemic, they can focus on social media such as Twitter to promote positive messaging and decrease opposing views.

Transfer Learning for Sentiment Analysis Using BERT Based Supervised Fine-Tuning

Abstract: The growth of the Internet has expanded the amount of data expressed by users across multiple platforms. The availability of these different worldviews and individuals’ emotions empowers sentiment analysis. However, sentiment analysis becomes even more challenging due to a scarcity of standardized labeled data in the Bangla NLP domain. The majority of the existing Bangla research has relied on models of deep learning that significantly focus on context-independent word embeddings, such as Word2Vec, GloVe, and fastText, in which each word has a fixed representation irrespective of its context. Meanwhile, context-based pre-trained language models such as BERT have recently revolutionized the state of natural language processing. In this work, we utilized BERT’s transfer learning ability to a deep integrated model CNN-BiLSTM for enhanced performance of decision-making in sentiment analysis. In addition, we also introduced the ability of transfer learning to classical machine learning algorithms for the performance comparison of CNN-BiLSTM. Additionally, we explore various word embedding techniques, such as Word2Vec, GloVe, and fastText, and compare their performance to the BERT transfer learning strategy. As a result, we have shown a state-of-the-art binary classification performance for Bangla sentiment analysis that significantly outperforms all embedding and algorithms.