Junqi Shi

TL;DR: In this paper, the role of customer treatment toward employees in channeling emotional labor's impact on employee emotional well-being was examined, and the results showed that employees engaging in more surface acting were more likely to receive negative treatment from customers, which in turn increased their negative affect and emotional exhaustion.

TL;DR: The authors apply a social mindfulness lens to understand the phenomenon of perceived customer mistreatment, recognizing that both recall of prosocial acts and perspective taking invoke the motivation to be kind to others.

TL;DR: Supporting group formation theories, team psychological safety climate and climate strength were higher in new and longer tenured teams compared with moderatelyTenured teams and a curvilinear relationship between team tenure and average team member creative performance was found as partially mediated by team psychologicalSafetyClimate.

TL;DR: The authors examined the role of employees' and team leaders' social network positions, an important, yet understudied class of variables, in affecting employees' voice behaviors and found that employees who hold central positions in the formal, workflow network in the team are more likely to speak up with ideas and suggestions.

TL;DR: In this article, the authors investigate how functional diversity may influence team innovation and when such influence may or may not occur in functional diverse teams, and they find that functional diversity had a negative indirect relationship with team innovation via knowledge sharing when affectbased trust in a team was l...